Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 472449 | 8533 | 8/3/2021 7:56:07 AM | 8/3/2021 7:56:33 AM | IVR call: statement | Received call for statement for account 10283032 sent message: 1487 | 8 | 2 | 7526 | 79 | 79 | 8/3/2021 7:56:33 AM | 117216 | |||||||||||||||||||||||||||||
| 472448 | 6579 | 8/3/2021 7:55:50 AM | 8/3/2021 7:55:52 AM | IVR call: balance | Received call for balance for account 20149755 undefined | 7 | 2 | 5701 | 78 | 78 | 8/3/2021 7:55:52 AM | ||||||||||||||||||||||||||||||
| 472444 | 6579 | 8/3/2021 7:54:42 AM | 8/3/2021 7:54:44 AM | IVR call: balance | Received call for balance for account 20149755 undefined | 7 | 2 | 5701 | 78 | 78 | 8/3/2021 7:54:44 AM | ||||||||||||||||||||||||||||||
| 8687 | 8/3/2021 7:50:25 AM | 7/9/2022 9:55:28 AM | REFUSE CHARGE REVERSAL | CONSUMER STATES THAT THE ABOVE-MENTIONED CHARGE IS NOT COLLECTED BY THE MUNICIPALITY AND SHOULD ULTIMATELY BE BILLED FOR IT. KINDLY INVESTIGATE AND RESOLVE.<div><br></div><div>QRC RESPONSE: Refuse has been collected by the municipality.<br></div> | 27 | 3 | 7667 | 4 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-08-03T07:50:27.203Z"}] | 4 | 106 | 7/9/2022 9:55:27 AM | 15 | 15 | |||||||||||||||||||||||
| 472429 | 5431 | 8/3/2021 7:47:48 AM | 8/3/2021 7:48:10 AM | IVR call: statement | Received call for statement for account 10299218 sent message: 1486 | 8 | 2 | 4595 | 79 | 79 | 8/3/2021 7:48:10 AM | 117215 | |||||||||||||||||||||||||||||
| 472410 | 5727 | 8/3/2021 7:41:34 AM | 8/3/2021 7:41:35 AM | IVR call: balance | Received call for balance for account 10399282 undefined | 7 | 2 | 4881 | 78 | 78 | 8/3/2021 7:41:35 AM | ||||||||||||||||||||||||||||||
| 8686 | 8/3/2021 7:37:49 AM | 10/23/2022 9:09:48 AM | water query | high water consumption and current readings 1019<div>meter no sn 160417524</div><div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="274" style="border-collapse: collapse;width:206pt"><tbody><tr height="61" style="mso-height-source:userset;height:45.75pt"> <td height="61" class="xl63" width="274" style="height:45.75pt;width:206pt">CALL CONSUMER BUT CAN'T GET CONSUMER.H/C FROM 2021.05<br><br><b><u>QRC RESPONSE:</u></b> Customer needs to advise if they had any internal leaks repaired, consumption dropped in 202108 and there are no reports on operations done by water works on front desk. Customer needs to log a new query and attach plumbers invoice if there were any repairs done.</td></tr></tbody></table></div> | 27 | 3 | 7666 | 12 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-08-03T07:37:57.644Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-06T05:49:22.793Z"}] | 1 | 67 | 10/23/2022 9:09:47 AM | 8 | 8 | |||||||||||||||||||||||
| 472384 | 8685 | 8/3/2021 7:28:04 AM | 8/3/2021 7:28:29 AM | IVR call: statement | Received call for statement for account 10292927 sent message: 1485 | 8 | 2 | 7665 | 79 | 79 | 8/3/2021 7:28:29 AM | 117214 | |||||||||||||||||||||||||||||
| 472373 | 8684 | 8/3/2021 7:23:30 AM | 8/3/2021 7:23:31 AM | IVR call: balance | Received call for balance for account 10398361 undefined | 7 | 2 | 7664 | 78 | 78 | 8/3/2021 7:23:31 AM | ||||||||||||||||||||||||||||||
| 472343 | 5289 | 8/3/2021 7:14:30 AM | 8/3/2021 7:14:58 AM | IVR call: statement | Received call for statement for account 10012104 sent message: 1484 | 8 | 2 | 4463 | 79 | 79 | 8/3/2021 7:14:58 AM | 117213 | |||||||||||||||||||||||||||||
| 472321 | 7534 | 8/3/2021 7:08:40 AM | 8/3/2021 7:08:42 AM | IVR call: balance | Received call for balance for account 10162163 undefined | 7 | 2 | 6588 | 78 | 78 | 8/3/2021 7:08:42 AM | ||||||||||||||||||||||||||||||
| 472313 | 8683 | 8/3/2021 7:06:18 AM | 8/3/2021 7:06:49 AM | IVR call: statement | Received call for statement for account 10295331 sent message: 1483 | 8 | 2 | 7663 | 79 | 79 | 8/3/2021 7:06:49 AM | 117212 | |||||||||||||||||||||||||||||
| 472301 | 7746 | 8/3/2021 7:01:23 AM | 8/3/2021 7:01:23 AM | IVR call:$63 | Received call for $591 for account 10260969 | 6790 | 8/3/2021 7:01:23 AM | ||||||||||||||||||||||||||||||||||
| 472302 | 8682 | 8/3/2021 7:01:20 AM | 8/3/2021 7:01:22 AM | IVR call: balance | Received call for balance for account 10426932 undefined | 7 | 2 | 7662 | 78 | 78 | 8/3/2021 7:01:22 AM | ||||||||||||||||||||||||||||||
| 472291 | 8681 | 8/3/2021 6:57:26 AM | 8/3/2021 6:57:28 AM | IVR call: balance | Received call for balance for account 10036789 undefined | 7 | 2 | 7661 | 78 | 78 | 8/3/2021 6:57:28 AM | ||||||||||||||||||||||||||||||
| 8680 | 8/3/2021 6:45:14 AM | 8/3/2021 7:40:33 AM | 6 months policy 20210727 | 6 months policy journal processed for 20210727<br/><b>Journal Number</b>: [823981]<br/><b>Journal Amount</b>: [-R23,147.49] | 27 | 3 | 7660 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-03T06:45:16.799Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-03T07:40:15.406Z"}] | 1 | 95 | 8/3/2021 7:40:33 AM | 173 | 3 | |||||||||||||||||||||||
| 8679 | 8/3/2021 6:38:30 AM | 2/13/2022 9:50:35 AM | High water consumption | Kindly investigate high water charges raised on this account.<div><b>Investigate and Evaluate Six Month Policy</b>-Period 201407-202011. </div><div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 7659 | 8 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-03T06:36:53.743Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-13T06:59:35.168Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-13T07:03:05.897Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T09:48:38.123Z"}] | 1 | 101 | 214 | 2/13/2022 9:50:35 AM | 8 | 214 | ||||||||||||||||||||||
| 472237 | 6796 | 8/3/2021 6:25:44 AM | 8/3/2021 6:26:06 AM | IVR call: statement | Received call for statement for account 10350124 sent message: 1482 | 8 | 2 | 5912 | 79 | 79 | 8/3/2021 6:26:06 AM | 117211 | |||||||||||||||||||||||||||||
| 472232 | 8678 | 8/3/2021 6:22:57 AM | 8/3/2021 6:23:20 AM | IVR call: statement | Received call for statement for account 10363581 sent message: 1481 | 8 | 2 | 7658 | 79 | 79 | 8/3/2021 6:23:20 AM | 117210 | |||||||||||||||||||||||||||||
| 472219 | 8677 | 8/3/2021 6:15:49 AM | 8/3/2021 6:15:49 AM | IVR call:$62 | Received call for $590 for account 10330488 | 7657 | 8/3/2021 6:15:49 AM |