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EscalationLevel
LatestCall
LatestChat
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IsOpen
Customer
8686
LatestTicket
CreatedAt
8/3/2021 7:37:49 AM
UpdatedAt
10/23/2022 9:09:48 AM
Subject
water query
Description
high water consumption and current readings 1019<div>meter no sn 160417524</div><div><br></div><div><table border="0" cellpadding="0" cellspacing="0" width="274" style="border-collapse: collapse;width:206pt"><tbody><tr height="61" style="mso-height-source:userset;height:45.75pt"> <td height="61" class="xl63" width="274" style="height:45.75pt;width:206pt">CALL CONSUMER BUT CAN'T GET CONSUMER.H/C FROM&nbsp; 2021.05<br><br><b><u>QRC RESPONSE:</u></b> Customer needs to advise if they had any internal leaks repaired, consumption dropped in 202108 and there are no reports on operations done by water works on front desk. Customer needs to log a new query and attach plumbers invoice if there were any repairs done.</td></tr></tbody></table></div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7666
OpenedBy
AssignedTo
12
Region
4
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"199","un":"siphokazin","dt":"2021-08-03T07:37:57.644Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-06T05:49:22.793Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
10/23/2022 9:09:47 AM
Thread
ResolvedBy
8
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8