Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 473460 | 8732 | 8/4/2021 6:36:40 AM | 8/4/2021 6:37:13 AM | IVR call: statement | Received call for statement for account 10368584 sent message: 1501 | 8 | 2 | 7708 | 79 | 79 | 8/4/2021 6:37:13 AM | 117230 | |||||||||||||||||||||||||||||
| 473454 | 8732 | 8/4/2021 6:33:40 AM | 8/4/2021 6:33:41 AM | IVR call:$67 | Received call for $595 for account 10368584 | 7708 | 8/4/2021 6:33:41 AM | ||||||||||||||||||||||||||||||||||
| 473431 | 8731 | 8/4/2021 6:22:46 AM | 12/1/2021 7:08:23 AM | IVR call:$66 | Received call for $594 for account 10268966 | 7707 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-12-01T07:06:59.822Z"}] | 12/1/2021 7:08:23 AM | 6 | ||||||||||||||||||||||||||||||||
| 473426 | 5502 | 8/4/2021 6:15:23 AM | 8/4/2021 6:15:25 AM | IVR call: balance | Received call for balance for account 10178642 undefined | 7 | 2 | 4665 | 78 | 78 | 8/4/2021 6:15:25 AM | ||||||||||||||||||||||||||||||
| 473421 | 8730 | 8/4/2021 6:08:23 AM | 8/4/2021 6:08:24 AM | IVR call: balance | Received call for balance for account 10386085 undefined | 7 | 2 | 7706 | 78 | 78 | 8/4/2021 6:08:24 AM | ||||||||||||||||||||||||||||||
| 473407 | 8729 | 8/4/2021 5:50:49 AM | 8/4/2021 5:50:50 AM | IVR call:$65 | Received call for $593 for account 10415327 | 7705 | 8/4/2021 5:50:50 AM | ||||||||||||||||||||||||||||||||||
| 473386 | 6605 | 8/3/2021 7:35:58 PM | 8/3/2021 7:36:00 PM | IVR call: balance | Received call for balance for account 10392726 undefined | 7 | 2 | 5728 | 78 | 78 | 8/3/2021 7:36:00 PM | ||||||||||||||||||||||||||||||
| 473384 | 6605 | 8/3/2021 7:34:13 PM | 8/3/2021 7:34:36 PM | IVR call: statement | Received call for statement for account 10392726 sent message: 1500 | 8 | 2 | 5728 | 79 | 79 | 8/3/2021 7:34:36 PM | 117229 | |||||||||||||||||||||||||||||
| 473371 | 4876 | 8/3/2021 7:00:13 PM | 8/3/2021 7:00:15 PM | IVR call: balance | Received call for balance for account 10023057 undefined | 7 | 2 | 4074 | 78 | 78 | 8/3/2021 7:00:15 PM | ||||||||||||||||||||||||||||||
| 473369 | 8727 | 8/3/2021 6:40:40 PM | 8/3/2021 6:40:42 PM | IVR call: balance | Received call for balance for account 10237079 undefined | 7 | 2 | 7704 | 78 | 78 | 8/3/2021 6:40:42 PM | ||||||||||||||||||||||||||||||
| 473356 | 5096 | 8/3/2021 5:57:59 PM | 8/3/2021 5:58:02 PM | IVR call: balance | Received call for balance for account 10013100 undefined | 7 | 2 | 4271 | 78 | 78 | 8/3/2021 5:58:02 PM | ||||||||||||||||||||||||||||||
| 473346 | 7982 | 8/3/2021 5:31:43 PM | 8/3/2021 5:32:09 PM | IVR call: statement | Received call for statement for account 10049331 sent message: 1499 | 8 | 2 | 7016 | 79 | 79 | 8/3/2021 5:32:09 PM | 117228 | |||||||||||||||||||||||||||||
| 473334 | 8726 | 8/3/2021 4:38:42 PM | 8/3/2021 4:38:44 PM | IVR call: balance | Received call for balance for account 10167698 undefined | 7 | 2 | 7703 | 78 | 78 | 8/3/2021 4:38:44 PM | ||||||||||||||||||||||||||||||
| 473276 | 8725 | 8/3/2021 3:41:11 PM | 8/3/2021 3:41:33 PM | IVR call: meter-reading | Received call for meter-reading for account 10379123 Meter reading: [143704] Meter type: [electric] | 10 | 2 | 7702 | 81 | 81 | |||||||||||||||||||||||||||||||
| 473244 | 8667 | 8/3/2021 2:40:21 PM | 8/3/2021 2:40:23 PM | IVR call: balance | Received call for balance for account 10431187 undefined | 7 | 2 | 7648 | 78 | 78 | 8/3/2021 2:40:23 PM | ||||||||||||||||||||||||||||||
| 473235 | 6301 | 8/3/2021 2:33:22 PM | 8/3/2021 2:33:24 PM | IVR call: balance | Received call for balance for account 10225030 undefined | 7 | 2 | 5424 | 78 | 78 | 8/3/2021 2:33:24 PM | ||||||||||||||||||||||||||||||
| 8724 | 8/3/2021 1:48:12 PM | 3/28/2022 7:25:06 AM | Late termination | Late termination 201505-201911<br/><b>Journal Number</b>: [550928] | 24 | 3 | 7701 | 4 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-03T13:46:36.861Z"}] | 6 | 107 | 172 | ||||||||||||||||||||||||||
| 473208 | 6164 | 8/3/2021 1:44:02 PM | 8/3/2021 1:44:23 PM | IVR call: statement | Received call for statement for account 10407941 sent message: 1498 | 8 | 2 | 5293 | 79 | 79 | 8/3/2021 1:44:23 PM | 117227 | |||||||||||||||||||||||||||||
| 473206 | 6959 | 8/3/2021 1:39:10 PM | 8/3/2021 1:39:12 PM | IVR call: balance | Received call for balance for account 10380189 undefined | 7 | 2 | 6058 | 78 | 78 | 8/3/2021 1:39:12 PM | ||||||||||||||||||||||||||||||
| 8723 | 8/3/2021 1:37:41 PM | 11/20/2022 9:09:54 AM | water query | high water consumption and the current reading 0005. <div>incorrect meter number on the system we have CRTA9048 and the meter number on the picture the consumer showed is SN212053020</div><div><b><u><br></u></b></div><div><b><u>QRC RESPONSE</u></b>: Verification request sent to the billing department to verify meter serving the property and do amendments where need be.</div> | 30 | 3 | 7700 | 15 | 4 | 23 | 1 | 46 | [{"op":"R","uid":"199","un":"siphokazin","dt":"2021-08-03T13:37:43.127Z"}] | 1 | 46 | 139856 | 8 |