Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 8765 | 8/5/2021 6:58:27 AM | 8/5/2021 6:58:29 AM | 2 | 7739 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-05T06:58:28.983Z"}] | 196 | |||||||||||||||||||||||||||||||||||
| 474443 | 6011 | 8/5/2021 6:52:49 AM | 8/5/2021 6:52:50 AM | IVR call: balance | Received call for balance for account 10387628 undefined | 7 | 2 | 5146 | 78 | 78 | 8/5/2021 6:52:50 AM | ||||||||||||||||||||||||||||||
| 474442 | 6011 | 8/5/2021 6:51:14 AM | 8/5/2021 6:51:15 AM | IVR call: balance | Received call for balance for account 10387628 undefined | 7 | 2 | 5146 | 78 | 78 | 8/5/2021 6:51:15 AM | ||||||||||||||||||||||||||||||
| 8764 | 8/5/2021 6:43:17 AM | 4/12/2022 9:47:18 AM | Leak Adjustment | Journal Done<br/><b>Journal Number</b>: [825222]<br/><b>Journal Amount</b>: [-R24,729.76] | 27 | 3 | 7738 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-05T06:41:38.464Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-05T08:59:49.984Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-12T10:01:41.878Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-02T09:06:15.126Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-02T09:13:30.444Z"}] | 1 | 96 | 4/12/2022 9:47:18 AM | 10 | 230 | |||||||||||||||||||||||
| 474354 | 8181 | 8/5/2021 4:52:48 AM | 8/5/2021 4:52:50 AM | IVR call: balance | Received call for balance for account 20254534 undefined | 7 | 2 | 7202 | 78 | 78 | 8/5/2021 4:52:50 AM | ||||||||||||||||||||||||||||||
| 8763 | 8/5/2021 4:29:13 AM | 11/23/2021 12:48:21 PM | Water Query | Consumer is querying that he was over charged for the month of January <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8 | 2 | 23 | 1 | 100 | [{"op":"R","uid":"9","un":"masibuleley","dt":"2021-08-05T04:30:00.780Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:47:09.251Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:48:05.690Z"}] | 9 | 123 | 14 | 11/23/2021 12:48:21 PM | 8 | 14 | |||||||||||||||||||||||
| 474340 | 7739 | 8/4/2021 8:05:00 PM | 8/4/2021 8:05:01 PM | IVR call: balance | Received call for balance for account 10025611 undefined | 7 | 2 | 6784 | 78 | 78 | 8/4/2021 8:05:01 PM | ||||||||||||||||||||||||||||||
| 474320 | 4613 | 8/4/2021 5:50:25 PM | 8/4/2021 5:50:26 PM | IVR call: balance | Received call for balance for account 10038337 undefined | 7 | 2 | 943 | 78 | 78 | 8/4/2021 5:50:26 PM | ||||||||||||||||||||||||||||||
| 474279 | 4613 | 8/4/2021 4:48:30 PM | 8/4/2021 4:48:32 PM | IVR call: balance | Received call for balance for account 10038337 undefined | 7 | 2 | 943 | 78 | 78 | 8/4/2021 4:48:32 PM | ||||||||||||||||||||||||||||||
| 474264 | 5411 | 8/4/2021 4:28:56 PM | 8/4/2021 4:28:59 PM | IVR call: balance | Received call for balance for account 10294039 undefined | 7 | 2 | 4577 | 78 | 78 | 8/4/2021 4:28:59 PM | ||||||||||||||||||||||||||||||
| 474251 | 5007 | 8/4/2021 4:18:23 PM | 8/4/2021 4:18:24 PM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | 78 | 8/4/2021 4:18:24 PM | ||||||||||||||||||||||||||||||
| 474234 | 8762 | 8/4/2021 3:51:18 PM | 8/4/2021 3:51:43 PM | IVR call: statement | Received call for statement for account 10329792 sent message: 1520 | 8 | 2 | 7737 | 79 | 79 | 8/4/2021 3:51:43 PM | 117249 | |||||||||||||||||||||||||||||
| 474219 | 8761 | 8/4/2021 3:33:43 PM | 8/4/2021 3:33:45 PM | IVR call: balance | Received call for balance for account 10022589 undefined | 7 | 2 | 7736 | 78 | 78 | 8/4/2021 3:33:45 PM | ||||||||||||||||||||||||||||||
| 474191 | 6319 | 8/4/2021 3:08:06 PM | 8/4/2021 3:08:08 PM | IVR call: balance | Received call for balance for account 10348128 undefined | 7 | 2 | 5441 | 78 | 78 | 8/4/2021 3:08:08 PM | ||||||||||||||||||||||||||||||
| 474128 | 8760 | 8/4/2021 2:07:26 PM | 8/4/2021 2:07:27 PM | IVR call: balance | Received call for balance for account 10360637 undefined | 7 | 2 | 7735 | 78 | 78 | 8/4/2021 2:07:27 PM | ||||||||||||||||||||||||||||||
| 474116 | 8759 | 8/4/2021 2:00:48 PM | 8/4/2021 2:01:41 PM | IVR call: statement | Received call for statement for account 10277915 sent message: 1519 | 8 | 2 | 7734 | 79 | 79 | 8/4/2021 2:01:41 PM | 117248 | |||||||||||||||||||||||||||||
| 474110 | 5410 | 8/4/2021 1:54:45 PM | 8/4/2021 1:54:47 PM | IVR call: balance | Received call for balance for account 10351685 undefined | 7 | 2 | 4576 | 78 | 78 | 8/4/2021 1:54:47 PM | ||||||||||||||||||||||||||||||
| 474079 | 8758 | 8/4/2021 1:42:56 PM | 8/4/2021 1:43:20 PM | IVR call: statement | Received call for statement for account 20004573 sent message: 1518 | 8 | 2 | 7733 | 79 | 79 | 8/4/2021 1:43:20 PM | 117247 | |||||||||||||||||||||||||||||
| 8757 | 8/4/2021 1:24:09 PM | 4/12/2022 9:43:30 AM | 6 Months Policy | From 2019/03 to 2020/07 | 30 | 3 | 7732 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-04T13:25:07.524Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-04T13:27:49.464Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:46:22.942Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 474060 | 8756 | 8/4/2021 1:21:33 PM | 8/4/2021 1:21:57 PM | IVR call: statement | Received call for statement for account 10393420 sent message: 1517 | 8 | 2 | 7730 | 79 | 79 | 8/4/2021 1:21:57 PM | 117246 |