Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 40366 | 2/28/2023 7:48:02 AM | 2/28/2023 7:48:05 AM | WATER | CAN YOU PLEASE SPLIT THE CONSUMPTION ON AN OLD METER NO.190925832 | 6 | 3 | 31221 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1079181 | 40365 | 2/28/2023 7:45:39 AM | 2/28/2023 7:45:40 AM | IVR call: balance | Received call for balance for account 10402465 undefined | 7 | 2 | 1311 | 78 | ||||||||||||||||||||||||||||||||
| 1079175 | 40364 | 2/28/2023 7:44:26 AM | 2/28/2023 7:44:27 AM | IVR call: balance | Received call for balance for account 10424391 undefined | 7 | 2 | 5910 | 78 | ||||||||||||||||||||||||||||||||
| 19349 | 2/28/2023 7:42:04 AM | 2/28/2023 7:42:10 AM | WATER | CAN YOU PLEASE SPLIT THE CONSUMPTION | 6 | 3 | 18930 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1079165 | 40362 | 2/28/2023 7:37:28 AM | 2/28/2023 7:37:54 AM | IVR call: statement | Received call for statement for account 10435470 sent message: 36411 | 8 | 2 | 14582 | 79 | ||||||||||||||||||||||||||||||||
| 1079164 | 40361 | 2/28/2023 7:37:15 AM | 2/28/2023 7:37:33 AM | IVR call: statement | Received call for statement for account 10405076 sent message: 36410 | 8 | 2 | 6544 | 79 | ||||||||||||||||||||||||||||||||
| 1079158 | 40359 | 2/28/2023 7:34:06 AM | 2/28/2023 7:34:07 AM | IVR call: balance | Received call for balance for account 10239695 undefined | 7 | 2 | 6226 | 78 | ||||||||||||||||||||||||||||||||
| 1079145 | 40358 | 2/28/2023 7:29:27 AM | 2/28/2023 7:29:28 AM | IVR call: balance | Received call for balance for account 10424626 undefined | 7 | 2 | 10093 | 78 | ||||||||||||||||||||||||||||||||
| 1079143 | 40357 | 2/28/2023 7:29:00 AM | 2/28/2023 7:29:23 AM | IVR call: statement | Received call for statement for account 10262702 sent message: 36409 | 8 | 2 | 31219 | 79 | ||||||||||||||||||||||||||||||||
| 1079131 | 40356 | 2/28/2023 7:25:44 AM | 2/28/2023 7:26:05 AM | IVR call: statement | Received call for statement for account 10424626 sent message: 36408 | 8 | 2 | 10093 | 79 | ||||||||||||||||||||||||||||||||
| 1079119 | 40355 | 2/28/2023 7:22:47 AM | 2/28/2023 7:22:48 AM | IVR call: balance | Received call for balance for account 10370695 undefined | 7 | 2 | 31218 | 78 | ||||||||||||||||||||||||||||||||
| 40354 | 2/28/2023 7:22:46 AM | 2/28/2023 7:22:50 AM | Incorrect statement | Our account keeps coming with the same amount every month, no updates. we sent numerous emails, visited the BCM office in Beacon bay twice. Called so many times, but this issue never gets resolved. | 23 | 3 | 31217 | 5 | 2 | 23 | 8 | 118 | 3110 | ||||||||||||||||||||||||||||
| 39749 | 2/28/2023 7:21:47 AM | 3/11/2023 8:11:57 AM | valuation | My house has been revalued at R3.6 million. Please see a letter from an Estate Agent that valued my house at R2.7 million. So I have been paying too much for the last 3 years!!! I am NOT going to pay EVEN more when my house is not worth so much!<div><br></div><div>This query is closed because three queries have been opened under the same account number. Kindly refer to query ref# 96229</div> | 27 | 3 | 1749 | 5 | 2 | 23 | 8 | 62 | 3/11/2023 8:11:56 AM | 214 | 3088 | 214 | |||||||||||||||||||||||||
| 1079103 | 2/28/2023 7:19:22 AM | 2/28/2023 7:19:24 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 23880 | 2/28/2023 7:18:53 AM | 2/28/2023 7:18:57 AM | High interim water reading | Good Day please note the following query is urgent. I have been charged a very high water interim as per my last statement. The last reading was only done in June last year as per your system and then only again this year January 2023. I do not understand why I am being charged so much. Your help would be appreciated. Thanks. | 23 | 3 | 24525 | 15 | 2 | 23 | 1 | 101 | 2179 | ||||||||||||||||||||||||||||
| 1079098 | 2/28/2023 7:18:47 AM | 2/28/2023 7:18:48 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1079081 | 40353 | 2/28/2023 7:14:43 AM | 2/28/2023 7:15:00 AM | IVR call: statement | Received call for statement for account 10010362 sent message: 36398 | 8 | 2 | 4214 | 79 | ||||||||||||||||||||||||||||||||
| 1079079 | 40352 | 2/28/2023 7:14:22 AM | 2/28/2023 7:14:38 AM | IVR call: statement | Received call for statement for account 10022701 sent message: 36397 | 8 | 2 | 22825 | 79 | ||||||||||||||||||||||||||||||||
| 1079078 | 40351 | 2/28/2023 7:13:40 AM | 2/28/2023 7:13:41 AM | IVR call: balance | Received call for balance for account 10352926 undefined | 7 | 2 | 5858 | 78 | ||||||||||||||||||||||||||||||||
| 1079064 | 40350 | 2/28/2023 7:11:53 AM | 2/28/2023 7:11:54 AM | IVR call: balance | Received call for balance for account 10198270 undefined | 7 | 2 | 34 | 78 |