Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 474651 | 4659 | 8/5/2021 8:29:31 AM | 8/5/2021 8:29:32 AM | IVR call: balance | Received call for balance for account 10026455 undefined | 7 | 2 | 3944 | 78 | 78 | 8/5/2021 8:29:32 AM | ||||||||||||||||||||||||||||||
| 8773 | 8/5/2021 8:27:00 AM | 3/28/2022 7:07:05 AM | Six Months Policy | 201903 - 202007 = 615 | 27 | 3 | 7747 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-05T08:27:01.251Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-30T12:30:59.152Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:50:00.820Z"}] | 1 | 101 | 3 | 3/28/2022 7:07:05 AM | 15 | 3 | ||||||||||||||||||||||
| 474639 | 4518 | 8/5/2021 8:22:20 AM | 8/5/2021 8:22:21 AM | IVR call: balance | Received call for balance for account 10160838 undefined | 7 | 2 | 3847 | 78 | 78 | 8/5/2021 8:22:21 AM | ||||||||||||||||||||||||||||||
| 474638 | 7825 | 8/5/2021 8:21:25 AM | 8/5/2021 8:21:26 AM | IVR call: balance | Received call for balance for account 10239740 undefined | 7 | 2 | 6868 | 78 | 78 | 8/5/2021 8:21:26 AM | ||||||||||||||||||||||||||||||
| 474633 | 7825 | 8/5/2021 8:20:26 AM | 8/5/2021 8:20:28 AM | IVR call: balance | Received call for balance for account 10239740 undefined | 7 | 2 | 6868 | 78 | 78 | 8/5/2021 8:20:28 AM | ||||||||||||||||||||||||||||||
| 8591 | 8/5/2021 8:08:47 AM | 1/24/2022 10:48:58 AM | 2 | 7579 | [{"op":"R","uid":"41","un":"andilek","dt":"2021-08-05T08:07:08.766Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-01-24T10:49:01.401Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 474574 | 5709 | 8/5/2021 8:04:41 AM | 8/5/2021 8:04:43 AM | IVR call: balance | Received call for balance for account 10022228 undefined | 7 | 2 | 4864 | 78 | 78 | 8/5/2021 8:04:43 AM | ||||||||||||||||||||||||||||||
| 474552 | 5061 | 8/5/2021 7:54:44 AM | 8/5/2021 7:55:09 AM | IVR call: statement | Received call for statement for account 10276501 sent message: 1524 | 8 | 2 | 4244 | 79 | 79 | 8/5/2021 7:55:09 AM | 117253 | |||||||||||||||||||||||||||||
| 474538 | 8772 | 8/5/2021 7:48:46 AM | 8/5/2021 7:48:46 AM | IVR call: balance | Received call for balance for account 10433138 undefined | 7 | 2 | 7746 | 78 | 78 | 8/5/2021 7:48:46 AM | ||||||||||||||||||||||||||||||
| 474537 | 8771 | 8/5/2021 7:48:42 AM | 8/5/2021 7:48:44 AM | IVR call: balance | Received call for balance for account 10027656 undefined | 7 | 2 | 7745 | 78 | 78 | 8/5/2021 7:48:44 AM | ||||||||||||||||||||||||||||||
| 474530 | 5090 | 8/5/2021 7:41:27 AM | 8/5/2021 7:41:49 AM | IVR call: statement | Received call for statement for account 10291858 sent message: 1523 | 8 | 2 | 4267 | 79 | 79 | 8/5/2021 7:41:49 AM | 117252 | |||||||||||||||||||||||||||||
| 474526 | 5836 | 8/5/2021 7:40:17 AM | 8/5/2021 7:40:18 AM | IVR call: balance | Received call for balance for account 10217572 undefined | 7 | 2 | 4981 | 78 | 78 | 8/5/2021 7:40:18 AM | ||||||||||||||||||||||||||||||
| 474524 | 8770 | 8/5/2021 7:39:51 AM | 8/5/2021 7:39:52 AM | IVR call: balance | Received call for balance for account 10012914 undefined | 7 | 2 | 7744 | 78 | 78 | 8/5/2021 7:39:52 AM | ||||||||||||||||||||||||||||||
| 474522 | 8770 | 8/5/2021 7:38:30 AM | 8/5/2021 7:38:31 AM | IVR call: balance | Received call for balance for account 10012914 undefined | 7 | 2 | 7744 | 78 | 78 | 8/5/2021 7:38:31 AM | ||||||||||||||||||||||||||||||
| 474510 | 8769 | 8/5/2021 7:27:54 AM | 8/5/2021 7:28:33 AM | IVR call: statement | Received call for statement for account 10284392 sent message: 1522 | 8 | 2 | 7743 | 79 | 79 | 8/5/2021 7:28:33 AM | 117251 | |||||||||||||||||||||||||||||
| 8768 | 8/5/2021 7:27:29 AM | 3/28/2022 7:23:36 AM | LEAK CR PROCESSED 202103-202105 AV 9 KL | LEAK CR PROCESSED 202103-202105 AV 9 KL<br/><b>Journal Number</b>: [825235]<br/><b>Journal Amount</b>: [127423.17] | 27 | 3 | 7742 | 13 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-05T07:25:50.107Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-11T06:57:15.343Z"}] | 1 | 96 | 3/28/2022 7:23:36 AM | 13 | 2 | |||||||||||||||||||||||
| 474506 | 8769 | 8/5/2021 7:26:56 AM | 8/5/2021 7:26:56 AM | IVR call:$71 | Received call for $599 for account 10284392 | 7743 | 8/5/2021 7:26:56 AM | ||||||||||||||||||||||||||||||||||
| 2023 | 8/5/2021 7:12:15 AM | 11/19/2022 7:29:10 AM | Six Months Policy | 201809 - 202001 = 114<div><br></div><div>QRC RESPONSE: Query resolved March 2022 with an O/R adjustment</div> | 27 | 3 | 1871 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-05T07:12:16.916Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:49:27.509Z"}] | 1 | 101 | 14 | 11/19/2022 7:29:10 AM | 3 | 3 | ||||||||||||||||||||||
| 474476 | 8767 | 8/5/2021 7:11:37 AM | 8/5/2021 7:11:57 AM | IVR call: statement | Received call for statement for account 10363382 sent message: 1521 | 8 | 2 | 7741 | 79 | 79 | 8/5/2021 7:11:57 AM | 117250 | |||||||||||||||||||||||||||||
| 8766 | 8/5/2021 6:59:39 AM | 2/13/2023 11:25:32 AM | Six Months Policy | Please apply six months policy:<div>200912 - 202010 = 120</div><div>202010 - 202106 = 300</div><div><br></div><div>QRC RESPONSE: 6 MONTH POLICY - 202106/202204</div><div>Credit due of R 5905.08, Including vat @ 15%</div><div>Journal processed pending authorization done - 25.10.22</div><br><b>Journal Number</b>: [889000]<br><b>Journal Amount</b>: [-R5,905.08]<div><br></div><div>QRC RESPONSE: 6 MONTH POLICY DUE FOR 200912/202010 PROCESSED</div> | 27 | 3 | 7740 | 15 | 4 | 23 | 1 | 95 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-05T06:59:41.329Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:48:52.679Z"}] | 1 | 101 | 14 | 2/11/2023 10:36:55 AM | 139993 | 3 | 10 |