Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 475050 | 8220 | 8/5/2021 1:04:39 PM | 8/5/2021 1:04:41 PM | IVR call: balance | Received call for balance for account 10036412 undefined | 7 | 2 | 7236 | 78 | 78 | 8/5/2021 1:04:41 PM | ||||||||||||||||||||||||||||||
| 475038 | 8220 | 8/5/2021 12:57:33 PM | 8/5/2021 12:57:52 PM | IVR call: statement | Received call for statement for account 10036412 sent message: 1537 | 8 | 2 | 7236 | 79 | 79 | 8/5/2021 12:57:52 PM | 117266 | |||||||||||||||||||||||||||||
| 475030 | 8220 | 8/5/2021 12:54:41 PM | 8/5/2021 12:55:06 PM | IVR call: statement | Received call for statement for account 10036412 sent message: 1536 | 8 | 2 | 7236 | 79 | 79 | 8/5/2021 12:55:06 PM | 117265 | |||||||||||||||||||||||||||||
| 475007 | 8790 | 8/5/2021 12:47:56 PM | 8/5/2021 12:48:54 PM | IVR call: statement | Received call for statement for account 20023738 sent message: 1535 | 8 | 2 | 7764 | 79 | 79 | 8/5/2021 12:48:54 PM | 117264 | |||||||||||||||||||||||||||||
| 475003 | 8789 | 8/5/2021 12:44:14 PM | 8/5/2021 12:44:35 PM | IVR call: statement | Received call for statement for account 10397226 sent message: 1534 | 8 | 2 | 7763 | 79 | 79 | 8/5/2021 12:44:35 PM | 117263 | |||||||||||||||||||||||||||||
| 474989 | 5377 | 8/5/2021 12:40:56 PM | 8/5/2021 12:40:57 PM | IVR call: balance | Received call for balance for account 10063884 undefined | 7 | 2 | 4544 | 78 | 78 | 8/5/2021 12:40:57 PM | ||||||||||||||||||||||||||||||
| 474984 | 8220 | 8/5/2021 12:38:06 PM | 8/5/2021 12:38:06 PM | IVR call:$74 | Received call for $602 for account 10036412 | 7236 | 8/5/2021 12:38:06 PM | ||||||||||||||||||||||||||||||||||
| 474979 | 5377 | 8/5/2021 12:36:29 PM | 8/5/2021 12:37:06 PM | IVR call: statement | Received call for statement for account 10063884 sent message: 1533 | 8 | 2 | 4544 | 79 | 79 | 8/5/2021 12:37:06 PM | 117262 | |||||||||||||||||||||||||||||
| 474939 | 5719 | 8/5/2021 12:12:45 PM | 8/5/2021 12:12:46 PM | IVR call: balance | Received call for balance for account 10390050 undefined | 7 | 2 | 4872 | 78 | 78 | 8/5/2021 12:12:46 PM | ||||||||||||||||||||||||||||||
| 8788 | 8/5/2021 12:07:42 PM | 4/12/2022 9:39:10 AM | leak adjustment | Journal Done<br/><b>Journal Number</b>: [825399]<br/><b>Journal Amount</b>: [63502.41] | 27 | 3 | 7762 | 4 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-05T12:06:03.498Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:56:04.998Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-12-13T11:18:33.193Z"}] | 1 | 96 | 2 | 4/12/2022 9:39:10 AM | 4 | 2 | ||||||||||||||||||||||
| 474924 | 8787 | 8/5/2021 12:04:49 PM | 8/5/2021 12:04:50 PM | IVR call: balance | Received call for balance for account 10406868 undefined | 7 | 2 | 7761 | 78 | 78 | 8/5/2021 12:04:50 PM | ||||||||||||||||||||||||||||||
| 474921 | 8787 | 8/5/2021 12:03:36 PM | 8/5/2021 12:03:38 PM | IVR call: balance | Received call for balance for account 10406868 undefined | 7 | 2 | 7761 | 78 | 78 | 8/5/2021 12:03:38 PM | ||||||||||||||||||||||||||||||
| 474917 | 8787 | 8/5/2021 12:02:33 PM | 8/5/2021 12:02:35 PM | IVR call: balance | Received call for balance for account 10406868 undefined | 7 | 2 | 7761 | 78 | 78 | 8/5/2021 12:02:35 PM | ||||||||||||||||||||||||||||||
| 7778 | 8/5/2021 12:00:12 PM | 11/23/2021 12:55:34 PM | water meter transferred to new owner, query sent to Billing for finalization. | water meter transferred to new owner, query sent to Billing for finalization. | 23 | 3 | 6825 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-05T11:58:33.533Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:55:21.522Z"}] | 1 | 112 | 14 | 14 | |||||||||||||||||||||||||
| 474909 | 8786 | 8/5/2021 11:52:44 AM | 8/5/2021 11:53:13 AM | IVR call: statement | Received call for statement for account 10253322 sent message: 1532 | 8 | 2 | 7760 | 79 | 79 | 8/5/2021 11:53:13 AM | 117261 | |||||||||||||||||||||||||||||
| 474894 | 8785 | 8/5/2021 11:40:16 AM | 8/5/2021 11:41:00 AM | IVR call: statement | Received call for statement for account 10252451 sent message: 1531 | 8 | 2 | 7759 | 79 | 79 | 8/5/2021 11:41:00 AM | 117260 | |||||||||||||||||||||||||||||
| 8784 | 8/5/2021 11:36:09 AM | 10/23/2022 12:17:04 PM | High Consumption | <table class="rich-table " id="baseForm:bem10024Table" border="0" cellpadding="0" cellspacing="0" style="margin: 0px; padding: 0px; border-width: 1px 0px 0px 1px; border-top-style: solid; border-right-style: initial; border-bottom-style: initial; border-left-style: solid; border-top-color: rgb(192, 192, 192); border-right-color: initial; border-bottom-color: initial; border-left-color: rgb(192, 192, 192); border-image: initial; font-family: Arial, Helvetica, sans-serif; empty-cells: show; border-collapse: collapse; border-radius: 4px; font-size: 11px; letter-spacing: 1px; white-space: pre-wrap; width: 713px;"><tbody id="baseForm:bem10024Table:tb" style="margin: 0px; padding: 0px; border: 0px;"><tr class="rich-table-row n2j-even" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px;"></tr><tr class="rich-table-row n2j-odd" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px; background-color: rgb(241, 241, 241);"><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id104" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2020/09/23</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id107" width="23px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id110" width="111px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">1815.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id113" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id116" width="119px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">435.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id119" width="28px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id122" width="31px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id125" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2020/10/23</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:4:j_id128" width="50px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 48px;">ZZZZZZ</span></td></tr><tr class="rich-table-row n2j-even" style="margin: 0px; padding: 0px; border: 0px; vertical-align: middle; height: 18px;"><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id104" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2020/03/19</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id107" width="23px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id110" width="111px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">1380.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id113" width="103px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id116" width="119px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px; text-align: right;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 104px;">173.000<br><br><br><br><br><br></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id119" width="28px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id122" width="31px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:5:j_id125" width="87px" style="margin: 0px; padding: 0px; border-right-width: 1px; border-bottom-width: 1px; border-top-style: initial; border-left-style: initial; border-top-color: initial; border-right-color: rgb(192, 192, 192); border-bottom-color: rgb(192, 192, 192); border-left-color: initial; border-image: initial; font-family: Arial, Verdana, sans-serif; font-size: 11px; vertical-align: middle; height: 18px;"><span class="n2j-row-cell" style="margin: 0px; padding: 0px; border: 0px; font-family: "Courier New", Helvetica, sans-serif; white-space: pre; width: 80px;">2020/04/24 </span></td></tr></tbody></table><br><div>QRC RESPONSE: Customer does not qualify for six months policy,</div> | 27 | 3 | 7758 | 15 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-05T11:36:09.385Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-05T11:36:21.225Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-12T08:14:37.985Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T12:54:46.419Z"},{"op":"R","uid":"1208","un":"xolar","dt":"2022-02-21T07:48:26.202Z"},{"op":"R","uid":"1208","un":"xolar","dt":"2022-04-22T10:42:26.537Z"}] | 1 | 101 | 14 | 10/23/2022 12:17:03 PM | 10 | 10 | ||||||||||||||||||||||
| 474876 | 8109 | 8/5/2021 11:13:53 AM | 8/5/2021 11:13:54 AM | IVR call: balance | Received call for balance for account 10358592 undefined | 7 | 2 | 7138 | 78 | 78 | 8/5/2021 11:13:54 AM | ||||||||||||||||||||||||||||||
| 474864 | 8783 | 8/5/2021 11:04:30 AM | 8/5/2021 11:04:56 AM | IVR call: statement | Received call for statement for account 10432822 sent message: 1530 | 8 | 2 | 7757 | 79 | 79 | 8/5/2021 11:04:56 AM | 117259 | |||||||||||||||||||||||||||||
| 3807 | 8/5/2021 10:51:25 AM | 4/12/2022 9:42:39 AM | LEAK CR JOURNAL PROCESSED 202010-202101 AV 37KL | LEAK CR JOURNAL PROCESSED 202010-202101 AV 37KL<br/><b>Journal Number</b>: [825386]<br/><b>Journal Amount</b>: [120124.19] | 27 | 3 | 3236 | 132 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-05T10:49:46.783Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-08T10:02:02.752Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-11T06:54:10.600Z"}] | 1 | 96 | 4/12/2022 9:42:39 AM | 230 | 2 |