Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 477749 | 7546 | 8/9/2021 11:48:11 AM | 8/9/2021 11:48:34 AM | IVR call: meter-reading | Received call for meter-reading for account 10379890 Meter reading: [2172] Meter type: [water] | 10 | 2 | 6599 | 81 | 81 | |||||||||||||||||||||||||||||||
| 477681 | 8860 | 8/9/2021 9:52:29 AM | 8/9/2021 9:52:51 AM | IVR call: meter-reading | Received call for meter-reading for account 10374887 Meter reading: [20799297] Meter type: [water] | 10 | 2 | 7820 | 81 | 81 | |||||||||||||||||||||||||||||||
| 8859 | 8/9/2021 9:14:32 AM | 11/14/2022 7:04:44 PM | Water query | Water query : incorrect reading <div><br></div><div><b><u>QRC RESPONSE;</u></b> Account is billed based on interim charges and last readings recorded are customer readings. Request for reading updates sent to meter reading department. Query resolved</div> | 27 | 3 | 7819 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-09T09:14:34.743Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-22T08:03:13.052Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:15:11.139Z"}] | 1 | 111 | 20 | 11/14/2022 7:04:43 PM | 8 | 8 | ||||||||||||||||||||||
| 8858 | 8/9/2021 9:10:04 AM | 3/28/2022 7:10:22 AM | query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 7818 | 11 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-09T09:10:06.862Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:14:13.437Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-02T11:44:13.659Z"}] | 9 | 123 | 14 | 3/28/2022 7:10:22 AM | 11 | 14 | ||||||||||||||||||||||
| 477652 | 6417 | 8/9/2021 9:00:05 AM | 8/9/2021 9:00:06 AM | IVR call: balance | Received call for balance for account 10397805 undefined | 7 | 2 | 5534 | 78 | 78 | 8/9/2021 9:00:06 AM | ||||||||||||||||||||||||||||||
| 477645 | 7274 | 8/9/2021 8:44:54 AM | 8/9/2021 8:44:56 AM | IVR call: balance | Received call for balance for account 10224474 undefined | 7 | 2 | 6351 | 78 | 78 | 8/9/2021 8:44:56 AM | ||||||||||||||||||||||||||||||
| 477628 | 8857 | 8/9/2021 8:06:49 AM | 8/9/2021 8:06:51 AM | IVR call: balance | Received call for balance for account 10293932 undefined | 7 | 2 | 7817 | 78 | 78 | 8/9/2021 8:06:51 AM | ||||||||||||||||||||||||||||||
| 477597 | 8856 | 8/9/2021 7:39:17 AM | 8/9/2021 7:39:35 AM | IVR call: statement | Received call for statement for account 10407124 sent message: 1555 | 8 | 2 | 7816 | 79 | 79 | 8/9/2021 7:39:35 AM | 117284 | |||||||||||||||||||||||||||||
| 477582 | 5838 | 8/9/2021 7:12:22 AM | 8/9/2021 7:12:44 AM | IVR call: statement | Received call for statement for account 10274125 sent message: 1554 | 8 | 2 | 4983 | 79 | 79 | 8/9/2021 7:12:44 AM | 117283 | |||||||||||||||||||||||||||||
| 477407 | 6575 | 8/8/2021 2:38:25 PM | 8/8/2021 2:38:26 PM | IVR call: balance | Received call for balance for account 10116142 undefined | 7 | 2 | 5698 | 78 | 78 | 8/8/2021 2:38:26 PM | ||||||||||||||||||||||||||||||
| 477405 | 6575 | 8/8/2021 2:37:31 PM | 8/8/2021 2:37:33 PM | IVR call: balance | Received call for balance for account 10116142 undefined | 7 | 2 | 5698 | 78 | 78 | 8/8/2021 2:37:33 PM | ||||||||||||||||||||||||||||||
| 477260 | 5543 | 8/8/2021 11:30:04 AM | 8/8/2021 11:30:06 AM | IVR call: balance | Received call for balance for account 10022685 undefined | 7 | 2 | 4709 | 78 | 78 | 8/8/2021 11:30:06 AM | ||||||||||||||||||||||||||||||
| 477258 | 5543 | 8/8/2021 11:27:29 AM | 8/8/2021 11:27:31 AM | IVR call: balance | Received call for balance for account 10022685 undefined | 7 | 2 | 4709 | 78 | 78 | 8/8/2021 11:27:31 AM | ||||||||||||||||||||||||||||||
| 477234 | 5541 | 8/8/2021 10:53:51 AM | 8/8/2021 10:53:53 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | 78 | 8/8/2021 10:53:53 AM | ||||||||||||||||||||||||||||||
| 477232 | 5541 | 8/8/2021 10:52:31 AM | 8/8/2021 10:52:33 AM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | 78 | 8/8/2021 10:52:33 AM | ||||||||||||||||||||||||||||||
| 477226 | 8855 | 8/8/2021 10:47:54 AM | 8/8/2021 10:47:56 AM | IVR call: balance | Received call for balance for account 10364422 undefined | 7 | 2 | 7815 | 78 | 78 | 8/8/2021 10:47:56 AM | ||||||||||||||||||||||||||||||
| 477225 | 8854 | 8/8/2021 10:46:41 AM | 8/8/2021 10:46:43 AM | IVR call: balance | Received call for balance for account 10430938 undefined | 7 | 2 | 7814 | 78 | 78 | 8/8/2021 10:46:43 AM | ||||||||||||||||||||||||||||||
| 8853 | 8/8/2021 10:40:02 AM | 4/12/2022 9:47:18 AM | Leak adjustment | Journal Done<br><b>Journal Number</b>: [827651]<div><br></div><div>Duplicate query closed. Active ref #2365 </div> | 27 | 3 | 7813 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-08T10:40:04.016Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:50:16.610Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-21T08:35:58.807Z"}] | 1 | 96 | 4/12/2022 9:47:18 AM | 10 | 20 | |||||||||||||||||||||||
| 8852 | 8/8/2021 10:04:53 AM | 4/12/2022 9:43:30 AM | Leak adjustment | Journal Done<br><b>Journal Number</b>: [826827]<div><br></div><div>Duplicate query with ref#2348 closed</div> | 27 | 3 | 7812 | 7 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-08T10:04:54.519Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:49:17.433Z"}] | 1 | 96 | 4/12/2022 9:43:30 AM | 7 | 3 | |||||||||||||||||||||||
| 8851 | 8/8/2021 9:24:00 AM | 11/13/2022 5:47:15 AM | leak adjustment | Journal done<br><b>Journal Number</b>: [826822]<div><br></div><div>Query Resolved 2021/08 with a leak credit<br><div><br></div><div>Duplicate ref query closed. Active ref #2386</div></div> | 27 | 3 | 7811 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-08T09:24:02.108Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:42:50.226Z"}] | 1 | 96 | 3/28/2022 7:08:29 AM | 6 | 3 |