Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
8859
LatestTicket
CreatedAt
8/9/2021 9:14:32 AM
UpdatedAt
11/14/2022 7:04:44 PM
Subject
Water query
Description
Water query : incorrect reading <div><br></div><div><b><u>QRC RESPONSE;</u></b> Account is billed based on interim charges and last readings recorded are customer readings. Request for reading updates sent to meter reading department. Query resolved</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
7819
OpenedBy
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-09T09:14:34.743Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-11-22T08:03:13.052Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:15:11.139Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
20
ResolvedAt
11/14/2022 7:04:43 PM
Thread
ResolvedBy
8
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
8