Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 478272 | 8874 | 8/10/2021 8:07:14 AM | 8/10/2021 8:07:15 AM | IVR call: balance | Received call for balance for account 10358934 undefined | 7 | 2 | 7833 | 78 | 78 | 8/10/2021 8:07:15 AM | ||||||||||||||||||||||||||||||
| 478269 | 4720 | 8/10/2021 8:06:08 AM | 8/10/2021 8:06:09 AM | IVR call: balance | Received call for balance for account 10310482 undefined | 7 | 2 | 3997 | 78 | 78 | 8/10/2021 8:06:09 AM | ||||||||||||||||||||||||||||||
| 478251 | 8873 | 8/10/2021 8:00:03 AM | 8/10/2021 8:00:39 AM | IVR call: statement | Received call for statement for account 10030059 sent message: 1566 | 8 | 2 | 7832 | 79 | 79 | 8/10/2021 8:00:39 AM | 117295 | |||||||||||||||||||||||||||||
| 478249 | 8872 | 8/10/2021 7:59:18 AM | 8/10/2021 7:59:46 AM | IVR call: statement | Received call for statement for account 10397009 sent message: 1565 | 8 | 2 | 7831 | 79 | 79 | 8/10/2021 7:59:46 AM | 117294 | |||||||||||||||||||||||||||||
| 478247 | 8871 | 8/10/2021 7:58:51 AM | 8/10/2021 7:58:53 AM | IVR call: balance | Received call for balance for account 10356224 undefined | 7 | 2 | 427 | 78 | 78 | 8/10/2021 7:58:53 AM | ||||||||||||||||||||||||||||||
| 478245 | 5888 | 8/10/2021 7:58:13 AM | 8/10/2021 7:58:13 AM | IVR call: balance | Received call for balance for account 10307628 undefined | 7 | 2 | 5030 | 78 | 78 | 8/10/2021 7:58:13 AM | ||||||||||||||||||||||||||||||
| 478237 | 5888 | 8/10/2021 7:56:47 AM | 8/10/2021 7:56:48 AM | IVR call: balance | Received call for balance for account 10307628 undefined | 7 | 2 | 5030 | 78 | 78 | 8/10/2021 7:56:48 AM | ||||||||||||||||||||||||||||||
| 8870 | 8/10/2021 7:55:56 AM | 11/23/2021 1:16:45 PM | 06 Month Policy | Apply 06 month policy for the 2020/07 billing<br/><b>Journal Number</b>: [BJ71830674] | 24 | 3 | 7830 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-10T07:54:14.483Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-11T13:17:04.418Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:16:38.192Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 478219 | 5888 | 8/10/2021 7:53:33 AM | 8/10/2021 7:53:34 AM | IVR call: balance | Received call for balance for account 10307628 undefined | 7 | 2 | 5030 | 78 | 78 | 8/10/2021 7:53:34 AM | ||||||||||||||||||||||||||||||
| 478212 | 5888 | 8/10/2021 7:52:24 AM | 8/10/2021 7:52:25 AM | IVR call: balance | Received call for balance for account 10307628 undefined | 7 | 2 | 5030 | 78 | 78 | 8/10/2021 7:52:25 AM | ||||||||||||||||||||||||||||||
| 478195 | 8869 | 8/10/2021 7:46:31 AM | 8/10/2021 7:46:33 AM | IVR call: balance | Received call for balance for account 10331125 undefined | 7 | 2 | 7828 | 78 | 78 | 8/10/2021 7:46:33 AM | ||||||||||||||||||||||||||||||
| 478190 | 8869 | 8/10/2021 7:44:56 AM | 8/10/2021 7:44:56 AM | IVR call: balance | Received call for balance for account 10331125 undefined | 7 | 2 | 7828 | 78 | 78 | 8/10/2021 7:44:56 AM | ||||||||||||||||||||||||||||||
| 478189 | 8084 | 8/10/2021 7:44:05 AM | 8/10/2021 7:44:30 AM | IVR call: statement | Received call for statement for account 10070284 sent message: 1564 | 8 | 2 | 7114 | 79 | 79 | 8/10/2021 7:44:30 AM | 117293 | |||||||||||||||||||||||||||||
| 478188 | 7903 | 8/10/2021 7:43:35 AM | 8/10/2021 7:43:36 AM | IVR call: balance | Received call for balance for account 10004961 undefined | 7 | 2 | 6941 | 78 | 78 | 8/10/2021 7:43:36 AM | ||||||||||||||||||||||||||||||
| 478182 | 7903 | 8/10/2021 7:42:33 AM | 8/10/2021 7:42:35 AM | IVR call: balance | Received call for balance for account 10004961 undefined | 7 | 2 | 6941 | 78 | 78 | 8/10/2021 7:42:35 AM | ||||||||||||||||||||||||||||||
| 8868 | 8/10/2021 7:29:29 AM | 8/10/2021 7:31:55 AM | Explanation of account | Cllr Query: Water to be back charged and requested flagging.<div>Account can only be assessed and query logged after the August 2021 billing takes place</div> | 27 | 3 | 7827 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-10T07:27:46.088Z"}] | 1 | 95 | 8/10/2021 7:31:55 AM | 6 | 3 | |||||||||||||||||||||||
| 478140 | 8865 | 8/10/2021 7:23:49 AM | 8/10/2021 7:24:22 AM | IVR call: statement | Received call for statement for account 10003608 sent message: 1563 | 8 | 2 | 7825 | 79 | 79 | 8/10/2021 7:24:22 AM | 117292 | |||||||||||||||||||||||||||||
| 478118 | 8867 | 8/10/2021 7:19:25 AM | 8/10/2021 7:19:50 AM | IVR call: statement | Received call for statement for account 10394601 sent message: 1562 | 8 | 2 | 7826 | 79 | 79 | 8/10/2021 7:19:50 AM | 117291 | |||||||||||||||||||||||||||||
| 478127 | 8865 | 8/10/2021 7:18:42 AM | 8/10/2021 7:18:43 AM | IVR call: balance | Received call for balance for account 10003608 undefined | 7 | 2 | 7825 | 78 | 78 | 8/10/2021 7:18:43 AM | ||||||||||||||||||||||||||||||
| 478110 | 8864 | 8/10/2021 7:14:48 AM | 8/10/2021 7:15:34 AM | IVR call: statement | Received call for statement for account 20009892 sent message: 1561 | 8 | 2 | 7824 | 79 | 79 | 8/10/2021 7:15:34 AM | 117290 |