Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 478463 | 7829 | 8/10/2021 9:13:08 AM | 8/10/2021 9:13:44 AM | IVR call: statement | Received call for statement for account 10015498 sent message: 1570 | 8 | 2 | 6871 | 79 | 79 | 8/10/2021 9:13:44 AM | 117299 | |||||||||||||||||||||||||||||
| 8879 | 8/10/2021 9:05:02 AM | 4/12/2022 9:42:39 AM | waater | water leak | 30 | 3 | 7838 | 3 | 23 | 1 | 96 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-10T09:03:19.530Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:18:23.887Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 478405 | 5674 | 8/10/2021 8:49:12 AM | 8/10/2021 8:49:13 AM | IVR call: balance | Received call for balance for account 10330098 undefined | 7 | 2 | 4830 | 78 | 78 | 8/10/2021 8:49:13 AM | ||||||||||||||||||||||||||||||
| 478377 | 7830 | 8/10/2021 8:40:55 AM | 8/10/2021 8:40:56 AM | IVR call: balance | Received call for balance for account 10037957 undefined | 7 | 2 | 4966 | 78 | 78 | 8/10/2021 8:40:56 AM | ||||||||||||||||||||||||||||||
| 478373 | 7830 | 8/10/2021 8:39:39 AM | 8/10/2021 8:39:39 AM | IVR call: balance | Received call for balance for account 10037957 undefined | 7 | 2 | 4966 | 78 | 78 | 8/10/2021 8:39:39 AM | ||||||||||||||||||||||||||||||
| 8877 | 8/10/2021 8:37:33 AM | 3/28/2022 7:07:05 AM | query | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 7837 | 15 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-10T08:35:50.029Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:17:09.987Z"}] | 9 | 123 | 14 | 3/28/2022 7:07:05 AM | 15 | 14 | ||||||||||||||||||||||
| 478368 | 8878 | 8/10/2021 8:37:18 AM | 8/10/2021 8:37:20 AM | IVR call: balance | Received call for balance for account 10345764 undefined | 7 | 2 | 7836 | 78 | 78 | 8/10/2021 8:37:20 AM | ||||||||||||||||||||||||||||||
| 478364 | 5338 | 8/10/2021 8:36:27 AM | 8/10/2021 8:36:28 AM | IVR call: balance | Received call for balance for account 10167705 undefined | 7 | 2 | 4505 | 78 | 78 | 8/10/2021 8:36:28 AM | ||||||||||||||||||||||||||||||
| 478363 | 8876 | 8/10/2021 8:35:40 AM | 10/4/2021 10:27:05 AM | IVR call: statement | Received call for statement for account 10420745 sent message: 1569 <div><br></div><div>leak credit done 202102-202105 av 23kl</div> | 8 | 2 | 7835 | 79 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-10T09:06:29.967Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-09-22T12:14:07.928Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-10-04T10:27:05.712Z"}] | 79 | 10/4/2021 10:27:05 AM | 117298 | 6 | |||||||||||||||||||||||||||
| 478352 | 7680 | 8/10/2021 8:29:22 AM | 8/10/2021 8:29:23 AM | IVR call: balance | Received call for balance for account 10388269 undefined | 7 | 2 | 6729 | 78 | 78 | 8/10/2021 8:29:23 AM | ||||||||||||||||||||||||||||||
| 478347 | 7681 | 8/10/2021 8:26:41 AM | 8/10/2021 8:26:42 AM | IVR call: balance | Received call for balance for account 10005819 undefined | 7 | 2 | 6730 | 78 | 78 | 8/10/2021 8:26:42 AM | ||||||||||||||||||||||||||||||
| 478342 | 7681 | 8/10/2021 8:25:48 AM | 8/10/2021 8:25:48 AM | IVR call: balance | Received call for balance for account 10005819 undefined | 7 | 2 | 6730 | 78 | 78 | 8/10/2021 8:25:48 AM | ||||||||||||||||||||||||||||||
| 478332 | 8652 | 8/10/2021 8:23:59 AM | 8/10/2021 8:24:00 AM | IVR call: balance | Received call for balance for account 10280420 undefined | 7 | 2 | 7635 | 78 | 78 | 8/10/2021 8:24:00 AM | ||||||||||||||||||||||||||||||
| 478330 | 6022 | 8/10/2021 8:23:14 AM | 8/10/2021 8:23:15 AM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | 78 | 8/10/2021 8:23:15 AM | ||||||||||||||||||||||||||||||
| 478305 | 8875 | 8/10/2021 8:17:59 AM | 8/10/2021 8:18:01 AM | IVR call: balance | Received call for balance for account 10380243 undefined | 7 | 2 | 7834 | 78 | 78 | 8/10/2021 8:18:01 AM | ||||||||||||||||||||||||||||||
| 478300 | 8322 | 8/10/2021 8:17:21 AM | 8/10/2021 8:18:06 AM | IVR call: statement | Received call for statement for account 10239707 sent message: 1568 | 8 | 2 | 7331 | 79 | 79 | 8/10/2021 8:18:06 AM | 117297 | |||||||||||||||||||||||||||||
| 478301 | 8775 | 8/10/2021 8:16:57 AM | 8/10/2021 8:17:38 AM | IVR call: statement | Received call for statement for account 10330369 sent message: 1567 | 8 | 2 | 7749 | 79 | 79 | 8/10/2021 8:17:38 AM | 117296 | |||||||||||||||||||||||||||||
| 478292 | 5627 | 8/10/2021 8:15:13 AM | 8/10/2021 8:15:14 AM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/10/2021 8:15:14 AM | ||||||||||||||||||||||||||||||
| 478275 | 4720 | 8/10/2021 8:08:37 AM | 8/10/2021 8:08:38 AM | IVR call: balance | Received call for balance for account 10310482 undefined | 7 | 2 | 3997 | 78 | 78 | 8/10/2021 8:08:38 AM | ||||||||||||||||||||||||||||||
| 478273 | 4724 | 8/10/2021 8:07:32 AM | 8/10/2021 8:07:33 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | 78 | 8/10/2021 8:07:33 AM |