Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
479764 8943 8/11/2021 9:11:57 AM 8/11/2021 9:12:24 AM IVR call: statement Received call for statement for account 10394822 sent message: 1599 8 2 7901 79 79 8/11/2021 9:12:24 AM 117328
479761 8943 8/11/2021 9:11:00 AM 8/11/2021 9:11:02 AM IVR call: balance Received call for balance for account 10394822 undefined 7 2 7901 78 78 8/11/2021 9:11:02 AM
479755 5902 8/11/2021 9:08:55 AM 8/11/2021 9:08:56 AM IVR call: balance Received call for balance for account 10004564 undefined 7 2 5043 78 78 8/11/2021 9:08:56 AM
479753 6120 8/11/2021 9:08:21 AM 8/11/2021 9:08:22 AM IVR call: balance Received call for balance for account 10292369 undefined 7 2 5251 78 78 8/11/2021 9:08:22 AM
479736 8942 8/11/2021 9:04:51 AM 3/18/2022 6:28:32 AM IVR call: statement Received call for statement for account 10008779 sent message: 1598.High water consumption,water query.(16295) 8 2 7900 79 [{"op":"R","uid":"26","un":"nobulalim","dt":"2022-03-18T06:21:46.769Z"}] 77 26 3/18/2022 6:28:32 AM 117327 26
8941 8/11/2021 8:58:59 AM 11/23/2021 1:36:58 PM DOG TAX REMOVE DOG TAX FROM 2018/12<br/><b>Journal Number</b>: [830 668] 27 3 7899 74 2 23 109 75 [{"op":"R","uid":"5","un":"ivanh","dt":"2021-08-11T08:57:15.510Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T07:44:34.563Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T08:51:31.362Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:36:59.145Z"}] 6 76 11 11/23/2021 1:36:58 PM 172 11
479713 8940 8/11/2021 8:55:37 AM 8/11/2021 8:55:37 AM IVR call:$87 Received call for $620 for account 20069891 7898 8/11/2021 8:55:37 AM
8939 8/11/2021 8:52:50 AM 4/12/2022 9:43:30 AM water water leak<div>QRC RESPONSE&nbsp; : LEAK CREDIT ADJUSTMENT DONE, AVERAGE 7KL.</div><br/><b>Journal Number</b>: [317651] 24 3 7897 3 23 1 96 [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T08:54:45.551Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T10:30:51.908Z"},{"op":"R","uid":"235","un":"nosisam","dt":"2021-09-01T13:34:11.936Z"},{"op":"R","uid":"235","un":"nosisam","dt":"2021-09-01T13:38:13.914Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:36:22.554Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-08T08:18:22.736Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-08T08:51:11.063Z"},{"op":"R","uid":"236","un":"vuyor","dt":"2022-03-19T10:17:51.875Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-03-27T07:34:02.042Z"}] 1 96 6 6
8938 8/11/2021 8:39:06 AM 4/12/2022 9:43:30 AM water water leak 30 3 7895 3 23 1 96 [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T08:41:32.613Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:35:51.810Z"}] 1 96 14 14
479659 7962 8/11/2021 8:35:14 AM 8/11/2021 8:35:16 AM IVR call: balance Received call for balance for account 20008024 undefined 7 2 6998 78 78 8/11/2021 8:35:16 AM
8937 8/11/2021 8:34:52 AM 3/28/2022 7:08:29 AM Incorrect Meter meter on site SN191017304 - reading 119. 30 3 7894 2 23 1 98 [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T08:33:07.866Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:35:18.092Z"}] 1 112 14 14
479655 7962 8/11/2021 8:33:02 AM 8/11/2021 8:33:03 AM IVR call: balance Received call for balance for account 20008024 undefined 7 2 6998 78 78 8/11/2021 8:33:03 AM
479647 8920 8/11/2021 8:29:11 AM 8/11/2021 8:44:21 AM IVR call: statement Received call for statement for account 10065424 sent message: 1597 8 2 7878 79 [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-11T08:46:25.912Z"}] 79 8/11/2021 8:44:21 AM 117326 196
479570 8175 8/11/2021 7:57:37 AM 8/11/2021 7:57:38 AM IVR call: balance Received call for balance for account 10345862 undefined 7 2 6980 78 78 8/11/2021 7:57:38 AM
8935 8/11/2021 7:55:00 AM 4/12/2022 9:43:30 AM Late termination Late termination-2019/10-2021/05<br><b>Journal Number</b>: [830592]<div><br></div><div><b>RESPONSE QRC:</b> Late Termination ,Journal {830592}Authorized</div> 27 3 7893 7 4 23 6 107 [{"op":"R","uid":"173","un":"olgad","dt":"2021-08-11T07:53:18.822Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-12T10:08:20.960Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T13:34:42.139Z"}] 6 122 230 4/12/2022 9:43:30 AM 7 230
8934 8/11/2021 7:47:51 AM 8/11/2021 7:54:19 AM WATER QUERY Meter unblocked, water query part resolved. Customer informed.<div>Property needs to be sectionalized.</div> 30 2 7892 77 [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-11T07:48:56.103Z"}] 77 214
479526 5147 8/11/2021 7:43:59 AM 8/11/2021 7:44:18 AM IVR call: statement Received call for statement for account 10400182 sent message: 1596 8 2 4328 79 79 8/11/2021 7:44:18 AM 117325
479513 8927 8/11/2021 7:37:07 AM 8/11/2021 7:37:33 AM IVR call: statement Received call for statement for account 10074405 sent message: 1595 8 2 7885 79 79 8/11/2021 7:37:33 AM 117324
479508 8926 8/11/2021 7:35:39 AM 8/11/2021 7:36:07 AM IVR call: statement Received call for statement for account 10286210 sent message: 1594 8 2 7884 79 79 8/11/2021 7:36:07 AM 117323
479500 4551 8/11/2021 7:30:10 AM 8/11/2021 7:30:11 AM IVR call: balance Received call for balance for account 10389764 undefined 7 2 3872 78 78 8/11/2021 7:30:11 AM