Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 481459 | 7803 | 8/12/2021 1:25:27 PM | 8/12/2021 1:25:50 PM | IVR call: statement | Received call for statement for account 10009610 sent message: 1632 | 8 | 2 | 6846 | 79 | 79 | 8/12/2021 1:25:50 PM | 117361 | |||||||||||||||||||||||||||||
| 9028 | 8/12/2021 1:23:58 PM | 3/28/2022 7:23:36 AM | refuse | kindly transfer refuse to new owners account and the adjustments. | 3 | 7981 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-12T13:22:13.742Z"}] | 4 | 106 | 58 | |||||||||||||||||||||||||||
| 9027 | 8/12/2021 1:22:50 PM | 8/12/2021 1:22:52 PM | 2 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-12T13:21:05.627Z"}] | 58 | ||||||||||||||||||||||||||||||||||||
| 481449 | 7365 | 8/12/2021 1:15:37 PM | 8/12/2021 1:15:53 PM | IVR call: statement | Received call for statement for account 10430607 sent message: 1631 | 8 | 2 | 6439 | 79 | 79 | 8/12/2021 1:15:53 PM | 117360 | |||||||||||||||||||||||||||||
| 481446 | 7365 | 8/12/2021 1:15:05 PM | 8/12/2021 1:15:06 PM | IVR call:$91 | Received call for $624 for account 10430607 | 6439 | 8/12/2021 1:15:06 PM | ||||||||||||||||||||||||||||||||||
| 4992 | 8/12/2021 1:11:39 PM | 8/12/2021 1:11:41 PM | 2 | 4180 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-12T13:11:44.976Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 481431 | 9025 | 8/12/2021 1:07:15 PM | 10/18/2021 1:17:43 PM | IVR call: balance | Received call for balance for account 10104777 undefined <div><b>Investigate and evaluate</b> Six Month Policy adjustment-202001-202009</div> | 7 | 2 | 2844 | 78 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T09:59:20.403Z"},{"op":"R","uid":"187","un":"xolanim","dt":"2021-10-18T13:17:43.954Z"}] | 78 | 10/18/2021 1:17:43 PM | 187 | ||||||||||||||||||||||||||||
| 9024 | 8/12/2021 1:05:00 PM | 11/9/2021 9:03:56 AM | WATER | SPREAD CONSUMPTION | 4 | 2 | 7980 | [{"op":"R","uid":"5","un":"ivanh","dt":"2021-11-08T08:53:41.421Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-11-08T10:42:53.483Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-11-09T08:59:24.843Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-11-09T08:59:44.567Z"},{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-09T09:03:56.693Z"}] | 77 | 5 | 11/9/2021 9:03:56 AM | 5 | |||||||||||||||||||||||||||||
| 481419 | 7405 | 8/12/2021 12:59:17 PM | 8/12/2021 12:59:56 PM | IVR call: statement | Received call for statement for account 10424368 sent message: 1630 | 8 | 2 | 6474 | 79 | 79 | 8/12/2021 12:59:56 PM | 117359 | |||||||||||||||||||||||||||||
| 481400 | 9024 | 8/12/2021 12:48:30 PM | 11/9/2021 9:03:53 AM | IVR call: statement | Received call for statement for account 10255316 sent message: 1629 | 8 | 2 | 7980 | 79 | [{"op":"R","uid":"8","un":"mariaanaw","dt":"2021-11-09T09:03:54.092Z"}] | 79 | 11/9/2021 9:03:53 AM | 117358 | 8 | |||||||||||||||||||||||||||
| 9015 | 8/12/2021 12:25:44 PM | 8/12/2021 12:25:46 PM | 2 | 7971 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-12T12:26:43.756Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 481362 | 9023 | 8/12/2021 12:24:26 PM | 8/12/2021 12:24:26 PM | IVR call: balance | Received call for balance for account 10404453 undefined | 7 | 2 | 7979 | 78 | 78 | 8/12/2021 12:24:26 PM | ||||||||||||||||||||||||||||||
| 481354 | 9022 | 8/12/2021 12:21:09 PM | 8/12/2021 12:21:30 PM | IVR call: statement | Received call for statement for account 10281022 sent message: 1628 | 8 | 2 | 7978 | 79 | 79 | 8/12/2021 12:21:30 PM | 117357 | |||||||||||||||||||||||||||||
| 9015 | 8/12/2021 12:20:33 PM | 8/12/2021 12:20:34 PM | 2 | 7971 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-12T12:21:32.410Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 481349 | 5747 | 8/12/2021 12:19:33 PM | 8/12/2021 12:19:34 PM | IVR call: balance | Received call for balance for account 10330983 undefined | 7 | 2 | 4901 | 78 | 78 | 8/12/2021 12:19:34 PM | ||||||||||||||||||||||||||||||
| 481346 | 9021 | 8/12/2021 12:18:35 PM | 8/12/2021 12:18:50 PM | IVR call: statement | Received call for statement for account 10221028 undefined | 7977 | 8/12/2021 12:18:50 PM | ||||||||||||||||||||||||||||||||||
| 481345 | 6363 | 8/12/2021 12:17:22 PM | 8/12/2021 12:17:41 PM | IVR call: statement | Received call for statement for account 10393826 sent message: 1627 | 8 | 2 | 5481 | 79 | 79 | 8/12/2021 12:17:41 PM | 117356 | |||||||||||||||||||||||||||||
| 481339 | 6726 | 8/12/2021 12:10:18 PM | 8/12/2021 12:10:20 PM | IVR call: balance | Received call for balance for account 10387408 undefined | 7 | 2 | 5846 | 78 | 78 | 8/12/2021 12:10:20 PM | ||||||||||||||||||||||||||||||
| 481338 | 8013 | 8/12/2021 12:10:00 PM | 8/12/2021 12:10:01 PM | IVR call: balance | Received call for balance for account 10381094 undefined | 7 | 2 | 7045 | 78 | 78 | 8/12/2021 12:10:01 PM | ||||||||||||||||||||||||||||||
| 481335 | 9020 | 8/12/2021 12:07:57 PM | 8/12/2021 12:07:58 PM | IVR call: balance | Received call for balance for account 10330445 undefined | 7 | 2 | 7976 | 78 | 78 | 8/12/2021 12:07:58 PM |