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Conversation
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EscalationLevel
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LatestCall
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481431
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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9025
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LatestTicket
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CreatedAt
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8/12/2021 1:07:15 PM
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UpdatedAt
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10/18/2021 1:17:43 PM
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Subject
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IVR call: balance
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Description
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Received call for balance for account 10104777
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<div><b>Investigate and evaluate</b> Six Month Policy adjustment-202001-202009</div>
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Priority
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Disposition
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7
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ConversationType
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2
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Parent
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Account
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2844
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OpenedBy
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AssignedTo
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Region
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Department
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QueryType
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78
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SubQueryType
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Escalation
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EscalationCron
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History
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[{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T09:59:20.403Z"},{"op":"R","uid":"187","un":"xolanim","dt":"2021-10-18T13:17:43.954Z"}]
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CreatedBy
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UpdatedBy
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Category
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78
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Subcategory
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CreatedBy1
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UpdatedBy1
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ResolvedAt
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10/18/2021 1:17:43 PM
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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Updator
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187