Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 483361 | 9120 | 8/13/2021 5:28:43 PM | 8/13/2021 5:28:45 PM | IVR call: balance | Received call for balance for account 10172439 undefined | 7 | 2 | 8062 | 78 | 78 | 8/13/2021 5:28:45 PM | ||||||||||||||||||||||||||||||
| 483338 | 6474 | 8/13/2021 5:04:25 PM | 8/13/2021 5:04:27 PM | IVR call: balance | Received call for balance for account 10293604 undefined | 7 | 2 | 5592 | 78 | 78 | 8/13/2021 5:04:27 PM | ||||||||||||||||||||||||||||||
| 483335 | 6474 | 8/13/2021 5:03:33 PM | 8/13/2021 5:03:35 PM | IVR call: balance | Received call for balance for account 10293604 undefined | 7 | 2 | 5592 | 78 | 78 | 8/13/2021 5:03:35 PM | ||||||||||||||||||||||||||||||
| 483195 | 6354 | 8/13/2021 2:53:29 PM | 8/13/2021 2:53:55 PM | IVR call: statement | Received call for statement for account 10368810 sent message: 1685 | 8 | 2 | 5473 | 79 | 79 | 8/13/2021 2:53:55 PM | 117414 | |||||||||||||||||||||||||||||
| 483170 | 7858 | 8/13/2021 2:31:17 PM | 8/13/2021 2:31:18 PM | IVR call: balance | Received call for balance for account 10011547 undefined | 7 | 2 | 6899 | 78 | 78 | 8/13/2021 2:31:18 PM | ||||||||||||||||||||||||||||||
| 483165 | 7858 | 8/13/2021 2:29:35 PM | 8/13/2021 2:29:37 PM | IVR call: balance | Received call for balance for account 10011547 undefined | 7 | 2 | 6899 | 78 | 78 | 8/13/2021 2:29:37 PM | ||||||||||||||||||||||||||||||
| 483164 | 6051 | 8/13/2021 2:27:57 PM | 8/13/2021 2:27:59 PM | IVR call: balance | Received call for balance for account 10015958 undefined | 7 | 2 | 5185 | 78 | 78 | 8/13/2021 2:27:59 PM | ||||||||||||||||||||||||||||||
| 9119 | 8/13/2021 2:09:31 PM | 3/28/2022 7:23:36 AM | water query | meter leakage.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 13 | 3 | 23 | 1 | 100 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-13T14:07:44.915Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:51:52.088Z"}] | 9 | 123 | 14 | 3/28/2022 7:23:36 AM | 13 | 14 | |||||||||||||||||||||||
| 483142 | 8027 | 8/13/2021 2:08:56 PM | 8/13/2021 2:09:14 PM | IVR call: statement | Received call for statement for account 10186517 sent message: 1684 | 8 | 2 | 7062 | 79 | 79 | 8/13/2021 2:09:14 PM | 117413 | |||||||||||||||||||||||||||||
| 483139 | 8027 | 8/13/2021 2:07:51 PM | 8/13/2021 2:08:16 PM | IVR call: statement | Received call for statement for account 10186517 sent message: 1683 | 8 | 2 | 7062 | 79 | 79 | 8/13/2021 2:08:16 PM | 117412 | |||||||||||||||||||||||||||||
| 483135 | 6441 | 8/13/2021 2:06:56 PM | 8/13/2021 2:06:57 PM | IVR call: balance | Received call for balance for account 10358167 undefined | 7 | 2 | 5559 | 78 | 78 | 8/13/2021 2:06:57 PM | ||||||||||||||||||||||||||||||
| 483132 | 9117 | 8/13/2021 2:05:23 PM | 8/13/2021 2:05:25 PM | IVR call: balance | Received call for balance for account 10354236 undefined | 7 | 2 | 8061 | 78 | 78 | 8/13/2021 2:05:25 PM | ||||||||||||||||||||||||||||||
| 483129 | 7044 | 8/13/2021 2:04:01 PM | 8/13/2021 2:04:02 PM | IVR call: balance | Received call for balance for account 10360457 undefined | 7 | 2 | 6142 | 78 | 78 | 8/13/2021 2:04:02 PM | ||||||||||||||||||||||||||||||
| 483127 | 7044 | 8/13/2021 2:02:39 PM | 8/13/2021 2:02:41 PM | IVR call: balance | Received call for balance for account 10360457 undefined | 7 | 2 | 6142 | 78 | 78 | 8/13/2021 2:02:41 PM | ||||||||||||||||||||||||||||||
| 483126 | 9116 | 8/13/2021 2:00:53 PM | 8/13/2021 2:00:55 PM | IVR call: balance | Received call for balance for account 10426661 undefined | 7 | 2 | 8060 | 78 | 78 | 8/13/2021 2:00:55 PM | ||||||||||||||||||||||||||||||
| 483112 | 5627 | 8/13/2021 1:53:06 PM | 8/13/2021 1:53:07 PM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/13/2021 1:53:07 PM | ||||||||||||||||||||||||||||||
| 483110 | 9115 | 8/13/2021 1:51:53 PM | 8/13/2021 1:52:09 PM | IVR call: statement | Received call for statement for account 10390157 sent message: 1682 | 8 | 2 | 8059 | 79 | 79 | 8/13/2021 1:52:09 PM | 117411 | |||||||||||||||||||||||||||||
| 483107 | 9115 | 8/13/2021 1:49:45 PM | 8/13/2021 1:49:47 PM | IVR call: balance | Received call for balance for account 10390157 undefined | 7 | 2 | 8059 | 78 | 78 | 8/13/2021 1:49:47 PM | ||||||||||||||||||||||||||||||
| 6695 | 8/13/2021 1:47:13 PM | 11/20/2022 7:10:20 AM | Incorrect readings | Incorrect readings due to smart meter installed, sent to billing for check reading. | 23 | 3 | 5816 | 2 | 1 | 1 | 67 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-08-13T13:47:15.155Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-08-13T13:47:50.499Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:50:56.660Z"}] | 1 | 111 | 14 | 13 | |||||||||||||||||||||||||
| 483099 | 9114 | 8/13/2021 1:44:28 PM | 8/13/2021 1:44:29 PM | IVR call: balance | Received call for balance for account 10285967 undefined | 7 | 2 | 8058 | 78 | 78 | 8/13/2021 1:44:29 PM |