Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 6695
LatestTicket
CreatedAt: 8/13/2021 1:47:13 PM
UpdatedAt: 11/20/2022 7:10:20 AM
Subject: Incorrect readings
Description: Incorrect readings due to smart meter installed, sent to billing for check reading.
Priority
Disposition: 23
ConversationType: 3
Parent
Account: 5816
OpenedBy
AssignedTo
Region: 2
Department: 1
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"23","un":"bevins","dt":"2021-08-13T13:47:15.155Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-08-13T13:47:50.499Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:50:56.660Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 111
CreatedBy1
UpdatedBy1: 14
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 13