Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1079682 40443 2/28/2023 10:34:04 AM 2/28/2023 10:34:05 AM IVR call:? Received call for ? for account 10177542 6039
1079675 40442 2/28/2023 10:30:09 AM 2/28/2023 10:30:22 AM IVR call: statement Received call for statement for account 20559409 sent message: 36472 8 2 13408 79
22332 2/28/2023 10:25:40 AM 2/28/2023 10:25:43 AM ACCOUNT PAYMENT ARRANGEMENTS WHO DO I CONTACT FOR PAYMENT ARRANGEMENTS OR SETTLEMENT DISCOUNT? 23 3 22340 5 2 23 2 103 1892
1079654 40440 2/28/2023 10:22:26 AM 2/28/2023 10:22:27 AM IVR call: balance Received call for balance for account 10024802 undefined 7 2 4369 78
1079652 40439 2/28/2023 10:22:19 AM 2/28/2023 10:22:20 AM IVR call: balance Received call for balance for account 10025193 undefined 7 2 18503 78
1079645 40438 2/28/2023 10:19:34 AM 2/28/2023 10:19:50 AM IVR call: statement Received call for statement for account 10292636 sent message: 36468 8 2 31240 79
1079639 40437 2/28/2023 10:16:46 AM 2/28/2023 10:16:48 AM IVR call: balance Received call for balance for account 10034164 undefined 7 2 5602 78
1079628 40436 2/28/2023 10:14:11 AM 2/28/2023 10:14:13 AM IVR call: balance Received call for balance for account 20559409 undefined 7 2 13408 78
1079626 40435 2/28/2023 10:14:06 AM 2/28/2023 10:14:43 AM IVR call: statement Received call for statement for account 10012366 sent message: 36467 8 2 29936 79
24445 2/28/2023 10:03:16 AM 3/10/2023 12:34:20 PM Incorrect water consumption Incorrect reading for February 2023. Use 10KL monthly Not 50KL as charged Kindly adjust immediately. Thank you <div><br></div><div>This query has been added to query reference number 66713.</div><div>Query under reference 96857 therefore closed. Please follow up under reference number 66713.</div> 27 3 25787 17 2 23 1 111 3/10/2023 12:34:19 PM 2 2332 2
22259 2/28/2023 10:02:57 AM 2/28/2023 10:03:00 AM Arrears account Kindly advise as to why this account is in arrears and handed over as I've submitted a water query and nothing and on the meantime the water meter has been replaced, with a new meter number. Kindly credit my account accordingly. I await your response in this urgent matter. 23 3 22255 5 2 23 8 50 1875
1079588 40434 2/28/2023 10:01:42 AM 2/28/2023 10:01:59 AM IVR call: statement Received call for statement for account 10388379 sent message: 36461 8 2 1650 79
40431 2/28/2023 10:01:12 AM 2/28/2023 10:01:16 AM High water bill water leak in property and stolen copper pipes led to loss of wataer and high water bill 23 3 1467 17 2 23 1 96 3117
1079557 40433 2/28/2023 9:55:40 AM 2/28/2023 9:55:44 AM IVR call: balance Received call for balance for account 10436272 undefined 7 2 23903 78
40428 2/28/2023 9:50:12 AM 3/12/2023 12:18:02 PM How do I get the credit paid back to me on prepaid rates- I am the seller Good day I sold my property in November 2022. Transfer took place in the same month. BCM needs to pay back the credit on my account. Please can you advise on how I can get my money paid into my bank account? I have attached the supporting docs from my attorneys and really hopeful you can assist. Thank you. Ruth 0842434445<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#96850</div> 27 3 31237 5 2 23 6 76 3/12/2023 12:18:02 PM 214 3116 214
655 2/28/2023 9:48:02 AM 3/27/2023 7:35:10 AM high water consumption High water consumption reported for the month of October 2022,previous query reference no 666,query was never resolved please assist&nbsp; 23 3 921 28 17 2 23 1 96 144730 28
40428 2/28/2023 9:46:30 AM 3/12/2023 12:19:11 PM Refund on transfer of prepaid rates Good day my property was sold last year november. I have a credit on my account that I would like paid back to me. I have attached the documentation submitted to the municipality. Please can you revert on how I cna get my money paid back to me. Thanks so much my contact is 0842434445<div><br><div>Good day I sold my property in November 2022. Transfer took place in the same month. BCM needs to pay back the credit on my account. Please can you advise on how I can get my money paid into my bank account? I have attached the supporting docs from my attorneys and really hopeful you can assist. Thank you. Ruth 0842434445(This part of the query is from query ref#96852)</div><div><br></div></div> 23 3 31237 5 2 23 8 118 3116 214
1079538 40430 2/28/2023 9:46:28 AM 2/28/2023 9:46:43 AM IVR call: statement Received call for statement for account 10019095 sent message: 36450 8 2 1686 79
1079532 40429 2/28/2023 9:44:24 AM 2/28/2023 9:44:42 AM IVR call: statement Received call for statement for account 10431100 sent message: 36445 8 2 31238 79
1079528 40427 2/28/2023 9:41:38 AM 2/28/2023 9:41:39 AM IVR call: balance Received call for balance for account 10416077 undefined 7 2 30135 78