Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 483668 | 6009 | 8/14/2021 7:43:45 AM | 8/14/2021 7:43:46 AM | IVR call: balance | Received call for balance for account 10036536 undefined | 7 | 2 | 5144 | 78 | 78 | 8/14/2021 7:43:46 AM | ||||||||||||||||||||||||||||||
| 483667 | 6009 | 8/14/2021 7:42:44 AM | 8/14/2021 7:42:45 AM | IVR call: balance | Received call for balance for account 10036536 undefined | 7 | 2 | 5144 | 78 | 78 | 8/14/2021 7:42:45 AM | ||||||||||||||||||||||||||||||
| 9127 | 8/14/2021 7:41:11 AM | 7/14/2022 11:28:14 AM | Incorrect reading | Sent to Nolu as it relates to incorrect reading 27/05.<div><br></div><div>Query resolved 24 June 2022 with O/R adjustment of May 2022 readings</div> | 27 | 3 | 8069 | 11 | 2 | 23 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T07:43:00.948Z"}] | 1 | 111 | 7/14/2022 11:28:14 AM | 3 | 3 | ||||||||||||||||||||||||
| 483662 | 9128 | 8/14/2021 7:41:11 AM | 8/14/2021 7:41:13 AM | IVR call: balance | Received call for balance for account 10046192 undefined | 7 | 2 | 8070 | 78 | 78 | 8/14/2021 7:41:13 AM | ||||||||||||||||||||||||||||||
| 9124 | 8/14/2021 7:25:56 AM | 8/14/2021 7:31:31 AM | TRANSFER | Services to be consolidated. | 30 | 2 | 8068 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T07:30:02.657Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T07:30:07.250Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 483622 | 6021 | 8/14/2021 7:21:52 AM | 8/14/2021 7:21:53 AM | IVR call: balance | Received call for balance for account 10405578 undefined | 7 | 2 | 5155 | 78 | 78 | 8/14/2021 7:21:53 AM | ||||||||||||||||||||||||||||||
| 9126 | 8/14/2021 7:21:43 AM | 2/24/2023 1:00:04 PM | Leak adjustment | Journal Done<br/><b>Journal Number</b>: [880169] | 24 | 3 | 8067 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"17","un":"cwayitak","dt":"2021-08-14T07:25:39.947Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:52:58.821Z"}] | 1 | 96 | 14 | 143136 | 14 | |||||||||||||||||||||||
| 483607 | 9125 | 8/14/2021 7:15:16 AM | 8/14/2021 7:15:18 AM | IVR call: balance | Received call for balance for account 10008776 undefined | 7 | 2 | 8066 | 78 | 78 | 8/14/2021 7:15:18 AM | ||||||||||||||||||||||||||||||
| 6932 | 8/14/2021 6:55:35 AM | 11/3/2021 10:16:06 AM | ADD WATER METER AND REVERSE OTHER CHARGES PRIOR TO REGISTRATION | Query resolved. | 30 | 2 | 3632 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T06:59:41.214Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:47:15.230Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T07:47:48.698Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T10:16:07.114Z"}] | 77 | 230 | ||||||||||||||||||||||||||||||
| 9123 | 8/14/2021 6:48:03 AM | 8/15/2021 10:58:15 AM | RATES CATEGORY | Rebates | 30 | 2 | 8065 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T06:52:09.796Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T06:52:14.346Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T06:56:02.438Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T10:54:31.920Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 483579 | 4596 | 8/14/2021 6:30:34 AM | 8/14/2021 6:30:51 AM | IVR call: statement | Received call for statement for account 10396698 sent message: 1687 | 8 | 2 | 3909 | 79 | 79 | 8/14/2021 6:30:51 AM | 117416 | |||||||||||||||||||||||||||||
| 483482 | 7413 | 8/13/2021 9:05:24 PM | 8/13/2021 9:05:26 PM | IVR call: balance | Received call for balance for account 10280372 undefined | 7 | 2 | 6481 | 78 | 78 | 8/13/2021 9:05:26 PM | ||||||||||||||||||||||||||||||
| 483480 | 8196 | 8/13/2021 7:42:58 PM | 8/13/2021 7:43:00 PM | IVR call: balance | Received call for balance for account 10380579 undefined | 7 | 2 | 55 | 78 | 78 | 8/13/2021 7:43:00 PM | ||||||||||||||||||||||||||||||
| 483477 | 9122 | 8/13/2021 7:28:14 PM | 8/13/2021 7:28:17 PM | IVR call: balance | Received call for balance for account 10416937 undefined | 7 | 2 | 8064 | 78 | 78 | 8/13/2021 7:28:17 PM | ||||||||||||||||||||||||||||||
| 483474 | 4922 | 8/13/2021 7:23:27 PM | 8/13/2021 7:23:29 PM | IVR call: balance | Received call for balance for account 10383621 undefined | 7 | 2 | 4118 | 78 | 78 | 8/13/2021 7:23:29 PM | ||||||||||||||||||||||||||||||
| 483471 | 4876 | 8/13/2021 7:06:23 PM | 8/13/2021 7:06:25 PM | IVR call: balance | Received call for balance for account 10023057 undefined | 7 | 2 | 4074 | 78 | 78 | 8/13/2021 7:06:25 PM | ||||||||||||||||||||||||||||||
| 483468 | 9120 | 8/13/2021 6:55:55 PM | 8/13/2021 6:55:57 PM | IVR call: balance | Received call for balance for account 10172439 undefined | 7 | 2 | 8062 | 78 | 78 | 8/13/2021 6:55:57 PM | ||||||||||||||||||||||||||||||
| 483457 | 9121 | 8/13/2021 6:47:43 PM | 8/13/2021 6:48:04 PM | IVR call: meter-reading | Received call for meter-reading for account 10114778 Meter reading: [042] Meter type: [electric] | 10 | 2 | 8063 | 81 | 81 | |||||||||||||||||||||||||||||||
| 483395 | 8/13/2021 6:09:22 PM | 8/13/2021 6:09:22 PM | IVR call:$101 | Received call for $634 for account undefined | 8/13/2021 6:09:22 PM | ||||||||||||||||||||||||||||||||||||
| 483390 | 9120 | 8/13/2021 6:06:38 PM | 8/13/2021 6:07:24 PM | IVR call: statement | Received call for statement for account 10172439 sent message: 1686 | 8 | 2 | 8062 | 79 | 79 | 8/13/2021 6:07:24 PM | 117415 |