Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 484399 | 8298 | 8/15/2021 8:14:23 AM | 8/15/2021 8:14:24 AM | IVR call: balance | Received call for balance for account 10112760 undefined | 7 | 2 | 7306 | 78 | 78 | 8/15/2021 8:14:24 AM | ||||||||||||||||||||||||||||||
| 484398 | 8298 | 8/15/2021 8:13:08 AM | 8/15/2021 8:13:09 AM | IVR call: balance | Received call for balance for account 10112760 undefined | 7 | 2 | 7306 | 78 | 78 | 8/15/2021 8:13:09 AM | ||||||||||||||||||||||||||||||
| 9195 | 8/15/2021 8:03:52 AM | 11/23/2021 10:44:40 AM | Late termination | Late termination 201804-202105<br/><b>Journal Number</b>: [880203] | 24 | 3 | 8130 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"172","un":"sesonad","dt":"2021-08-15T08:03:54.902Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:44:18.980Z"}] | 6 | 60 | 14 | 14 | |||||||||||||||||||||||||
| 484362 | 5305 | 8/15/2021 7:29:08 AM | 8/15/2021 7:29:08 AM | IVR call: balance | Received call for balance for account 10045509 undefined | 7 | 2 | 4478 | 78 | 78 | 8/15/2021 7:29:08 AM | ||||||||||||||||||||||||||||||
| 9191 | 8/15/2021 7:29:03 AM | 8/15/2021 8:14:46 AM | KVA Calculation | Credit of R150 199.49 processed 11/08/2021.<div><br></div><div>Query resolved</div> | 30 | 2 | 8129 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T07:29:06.686Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T07:29:11.303Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9193 | 8/15/2021 7:16:10 AM | 7/9/2022 10:44:57 AM | Water | Query Resolved | 27 | 3 | 8128 | 11 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T07:14:22.996Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:45:17.187Z"}] | 1 | 96 | 14 | 7/9/2022 10:44:57 AM | 17 | 17 | ||||||||||||||||||||||
| 9190 | 8/15/2021 7:08:00 AM | 11/20/2022 8:05:04 AM | Water | plumbers letter recieved<div><br></div><div>QRC RESPONSE: Query Closed</div><div>Affidavit traced but does not state date of repairs. Consumer will be contacted for an updated letter and a new query will be logged once received</div> | 27 | 3 | 8127 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T07:06:12.801Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:45:51.026Z"}] | 1 | 96 | 14 | 11/20/2022 8:05:04 AM | 3 | 3 | ||||||||||||||||||||||
| 9189 | 8/15/2021 7:02:45 AM | 10/16/2021 7:56:22 AM | Late Termination | Account terminated.<div><br></div><div>Query resolved.</div> | 30 | 2 | 8126 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T07:02:57.977Z"},{"op":"R","uid":"214","un":"nandiphan","dt":"2021-10-16T07:56:23.265Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 5397 | 8/15/2021 6:55:08 AM | 8/15/2021 6:55:57 AM | RATES RELIEF APPLICATION | Resolved. | 30 | 2 | 4563 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-15T06:56:12.741Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9188 | 8/15/2021 6:53:24 AM | 11/20/2022 7:36:42 AM | Water | Plumber's letter received from consumer.<div><br></div><div>QRC RESPONSE: Query closed</div><div>This is an inactive account with no meters since 2003</div><div><br></div> | 27 | 3 | 8125 | 17 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:51:37.153Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-15T06:53:40.332Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:46:28.733Z"}] | 1 | 96 | 14 | 11/20/2022 7:36:42 AM | 3 | 3 | ||||||||||||||||||||||
| 9186 | 8/15/2021 6:28:24 AM | 7/9/2022 10:40:41 AM | Six months policy | <div>Six Months policy</div> | 30 | 3 | 8124 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"26","un":"nobulalim","dt":"2021-08-15T06:29:46.442Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:47:02.104Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-31T07:09:33.474Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-04-14T10:53:01.437Z"}] | 1 | 101 | 201 | 126967 | 17 | ||||||||||||||||||||||||
| 484231 | 7645 | 8/15/2021 5:07:34 AM | 8/15/2021 5:07:36 AM | IVR call: balance | Received call for balance for account 10249889 undefined | 7 | 2 | 6696 | 78 | 78 | 8/15/2021 5:07:36 AM | ||||||||||||||||||||||||||||||
| 484225 | 6023 | 8/15/2021 4:51:36 AM | 8/15/2021 4:52:04 AM | IVR call: statement | Received call for statement for account 10243135 sent message: 1690 | 8 | 2 | 5157 | 79 | 79 | 8/15/2021 4:52:04 AM | 117419 | |||||||||||||||||||||||||||||
| 484224 | 9184 | 8/15/2021 4:51:08 AM | 8/15/2021 4:51:10 AM | IVR call: balance | Received call for balance for account 10414107 undefined | 7 | 2 | 8123 | 78 | 78 | 8/15/2021 4:51:10 AM | ||||||||||||||||||||||||||||||
| 484215 | 6800 | 8/14/2021 6:37:27 PM | 8/14/2021 6:38:05 PM | IVR call: statement | Received call for statement for account 10154148 sent message: 1689 | 8 | 2 | 5915 | 79 | 79 | 8/14/2021 6:38:05 PM | 117418 | |||||||||||||||||||||||||||||
| 484169 | 7951 | 8/14/2021 3:24:39 PM | 8/14/2021 3:24:41 PM | IVR call: balance | Received call for balance for account 10298215 undefined | 7 | 2 | 6987 | 78 | 78 | 8/14/2021 3:24:41 PM | ||||||||||||||||||||||||||||||
| 484162 | 7925 | 8/14/2021 3:10:56 PM | 8/14/2021 3:10:58 PM | IVR call: balance | Received call for balance for account 10037477 undefined | 7 | 2 | 6962 | 78 | 78 | 8/14/2021 3:10:58 PM | ||||||||||||||||||||||||||||||
| 484034 | 7861 | 8/14/2021 11:55:52 AM | 8/14/2021 11:55:54 AM | IVR call: balance | Received call for balance for account 10039944 undefined | 7 | 2 | 6902 | 78 | 78 | 8/14/2021 11:55:54 AM | ||||||||||||||||||||||||||||||
| 9183 | 8/14/2021 11:53:55 AM | 8/15/2021 6:46:10 AM | ELECTRICITY | Candice to locate memo. | 30 | 2 | 8122 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T11:52:08.936Z"}] | 77 | 214 | ||||||||||||||||||||||||||||||
| 9181 | 8/14/2021 11:40:59 AM | 8/14/2021 11:42:37 AM | REFUND | Consumer requests refund as new owner has registered the new account.<br/><b>Refund Type</b>: [nompumleLop@buffalocity.gov.za] | 11 | 2 | 8121 | 77 | [{"op":"R","uid":"214","un":"nandiphan","dt":"2021-08-14T11:39:12.976Z"}] | 77 | 8/14/2021 11:42:37 AM | 214 |