Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 484925 | 6279 | 8/16/2021 7:58:25 AM | 8/16/2021 7:58:27 AM | IVR call: balance | Received call for balance for account 10186435 undefined | 7 | 2 | 5403 | 78 | 78 | 8/16/2021 7:58:27 AM | ||||||||||||||||||||||||||||||
| 484923 | 6279 | 8/16/2021 7:57:32 AM | 8/16/2021 7:57:33 AM | IVR call: balance | Received call for balance for account 10186435 undefined | 7 | 2 | 5403 | 78 | 78 | 8/16/2021 7:57:33 AM | ||||||||||||||||||||||||||||||
| 484921 | 6279 | 8/16/2021 7:56:29 AM | 8/16/2021 7:56:30 AM | IVR call: balance | Received call for balance for account 10186435 undefined | 7 | 2 | 5403 | 78 | 78 | 8/16/2021 7:56:30 AM | ||||||||||||||||||||||||||||||
| 484919 | 9238 | 8/16/2021 7:55:37 AM | 8/16/2021 7:55:56 AM | IVR call: statement | Received call for statement for account 10298352 sent message: 1707 | 8 | 2 | 8168 | 79 | 79 | 8/16/2021 7:55:56 AM | 117436 | |||||||||||||||||||||||||||||
| 484918 | 4720 | 8/16/2021 7:55:27 AM | 8/26/2021 12:14:05 PM | IVR call: balance | Received call for balance for account 10310482 undefined | 4 | 2 | 3997 | 78 | 78 | 8/26/2021 12:14:05 PM | ||||||||||||||||||||||||||||||
| 484913 | 4724 | 8/16/2021 7:54:30 AM | 8/16/2021 7:54:31 AM | IVR call: balance | Received call for balance for account 10384781 undefined | 7 | 2 | 4000 | 78 | 78 | 8/16/2021 7:54:31 AM | ||||||||||||||||||||||||||||||
| 484894 | 9236 | 8/16/2021 7:44:07 AM | 9/30/2021 1:30:05 PM | IVR call: balance | Received call for balance for account 10028763 undefined | 7 | 2 | 7994 | 78 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-30T13:27:34.957Z"}] | 78 | 9/30/2021 1:30:05 PM | 230 | ||||||||||||||||||||||||||||
| 484876 | 8035 | 8/16/2021 7:35:16 AM | 8/16/2021 7:35:17 AM | IVR call: balance | Received call for balance for account 10269698 undefined | 7 | 2 | 7070 | 78 | 78 | 8/16/2021 7:35:17 AM | ||||||||||||||||||||||||||||||
| 9234 | 8/16/2021 7:34:54 AM | 4/12/2022 9:43:30 AM | High water consumption | Water consumption/bill is high on 29/07/2021 | 30 | 3 | 8166 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-16T07:34:59.943Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-16T07:38:13.176Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-10-19T08:44:18.146Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:20:39.629Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 9235 | 8/16/2021 7:34:51 AM | 3/23/2022 8:47:21 AM | 6 months policy | 6 months policy journal processed<br/><b>Journal Number</b>: [880284] | 27 | 3 | 8167 | 75 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-16T07:34:51.615Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-04T08:53:06.220Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:21:26.955Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-23T08:47:22.097Z"}] | 1 | 101 | 11 | 3/23/2022 8:47:21 AM | 173 | 11 | ||||||||||||||||||||||
| 9231 | 8/16/2021 7:28:58 AM | 10/21/2022 1:56:10 PM | High water consumption | water bill is high on 29/05/2021<div><br></div><div>QRC RESPONSE:</div><div>May 2021 was charged an interim reading and reversed in Sept 2021</div><div>Query Resolved</div> | 27 | 3 | 8164 | 15 | 3 | 23 | 1 | 67 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-16T07:29:03.958Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-09-20T07:40:12.940Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:22:34.542Z"}] | 1 | 101 | 14 | 10/21/2022 1:56:10 PM | 3 | 3 | ||||||||||||||||||||||
| 484865 | 9233 | 8/16/2021 7:28:58 AM | 8/16/2021 7:28:59 AM | IVR call: balance | Received call for balance for account 10068771 undefined | 7 | 2 | 4854 | 78 | 78 | 8/16/2021 7:28:59 AM | ||||||||||||||||||||||||||||||
| 484862 | 9232 | 8/16/2021 7:27:32 AM | 8/16/2021 7:27:54 AM | IVR call: statement | Received call for statement for account 10145877 sent message: 1706 | 8 | 2 | 2824 | 79 | 79 | 8/16/2021 7:27:54 AM | 117435 | |||||||||||||||||||||||||||||
| 484861 | 9229 | 8/16/2021 7:26:51 AM | 8/16/2021 7:26:52 AM | IVR call: balance | Received call for balance for account 10073987 undefined | 7 | 2 | 8162 | 78 | 78 | 8/16/2021 7:26:52 AM | ||||||||||||||||||||||||||||||
| 484858 | 9230 | 8/16/2021 7:26:31 AM | 8/16/2021 7:26:32 AM | IVR call: balance | Received call for balance for account 10429101 undefined | 7 | 2 | 8163 | 78 | 78 | 8/16/2021 7:26:32 AM | ||||||||||||||||||||||||||||||
| 484857 | 9229 | 8/16/2021 7:25:55 AM | 8/16/2021 7:25:56 AM | IVR call: balance | Received call for balance for account 10073987 undefined | 7 | 2 | 8162 | 78 | 78 | 8/16/2021 7:25:56 AM | ||||||||||||||||||||||||||||||
| 9228 | 8/16/2021 7:25:13 AM | 8/16/2021 7:25:15 AM | 2 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-16T07:25:18.535Z"}] | 196 | ||||||||||||||||||||||||||||||||||||
| 484850 | 9227 | 8/16/2021 7:23:07 AM | 8/16/2021 7:23:09 AM | IVR call: balance | Received call for balance for account 10387842 undefined | 7 | 2 | 8161 | 78 | 78 | 8/16/2021 7:23:09 AM | ||||||||||||||||||||||||||||||
| 9226 | 8/16/2021 7:21:35 AM | 7/12/2022 11:48:38 AM | Business no longer operational | Solar debtor note dated 08.06.2019 states that this business no longer exists. please reverse all charges.<div><b><br></b></div><div><b><u>QRC RESPONSE:</u> </b>There is no new ownership information in order to do transfer, account sent to billing department for assessment and for possible consolidation. </div> | 30 | 3 | 8160 | 2 | 23 | 93 | 105 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-16T07:19:45.648Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:23:31.767Z"}] | 6 | 60 | 14 | 8 | |||||||||||||||||||||||||
| 484844 | 9225 | 8/16/2021 7:20:43 AM | 8/16/2021 7:20:45 AM | IVR call: balance | Received call for balance for account 10344860 undefined | 7 | 2 | 8159 | 78 | 78 | 8/16/2021 7:20:45 AM |