Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 9231
LatestTicket
CreatedAt: 8/16/2021 7:28:58 AM
UpdatedAt: 10/21/2022 1:56:10 PM
Subject: High water consumption
Description: water bill is high on 29/05/2021<div><br></div><div>QRC RESPONSE:</div><div>May 2021 was charged an interim reading and reversed in Sept 2021</div><div>Query Resolved</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 8164
OpenedBy
AssignedTo: 15
Region: 3
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-16T07:29:03.958Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-09-20T07:40:12.940Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:22:34.542Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt: 10/21/2022 1:56:10 PM
Thread
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3