Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 485510 | 9301 | 8/16/2021 12:14:58 PM | 5/20/2022 12:25:41 PM | IVR call: balance | Received call for balance for account 10310404 undefined | 4 | 2 | 6127 | 78 | [{"op":"R","uid":"5","un":"ivanh","dt":"2022-05-20T12:25:22.240Z"}] | 78 | 5/20/2022 12:25:41 PM | 5 | ||||||||||||||||||||||||||||
| 9300 | 8/16/2021 12:13:48 PM | 4/12/2022 9:39:10 AM | log | <table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8221 | 4 | 4 | 23 | 8 | 61 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-16T12:11:59.000Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:02:08.954Z"}] | 9 | 123 | 14 | 4/12/2022 9:39:10 AM | 4 | 14 | ||||||||||||||||||||||
| 9299 | 8/16/2021 12:12:10 PM | 3/28/2022 7:10:22 AM | Account closed | Solar debtor note dated 25.06.2021 states this account is closed: late termination. kindly cancel all services.<div>Duplicate query resolved with ref no:23218<br></div> | 27 | 3 | 8220 | 11 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-16T12:10:21.053Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:05:12.193Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2022-02-10T08:16:19.530Z"}] | 6 | 122 | 230 | 3/28/2022 7:10:22 AM | 11 | 230 | ||||||||||||||||||||||
| 485501 | 6633 | 8/16/2021 12:08:07 PM | 8/16/2021 12:08:09 PM | IVR call: balance | Received call for balance for account 10353877 undefined | 7 | 2 | 5756 | 78 | 78 | 8/16/2021 12:08:09 PM | ||||||||||||||||||||||||||||||
| 9298 | 8/16/2021 12:01:39 PM | 10/23/2022 10:42:28 AM | Water overcharge | solar debtor note dated 11.5.2021 states that the water on this property was over charged. please resolve.<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>May 2021 was charged based on an actual reading</div> | 27 | 3 | 8218 | 15 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-16T11:59:49.742Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T10:06:25.407Z"}] | 1 | 101 | 14 | 10/23/2022 10:42:28 AM | 3 | 3 | ||||||||||||||||||||||
| 485486 | 9297 | 8/16/2021 11:57:58 AM | 8/16/2021 11:58:00 AM | IVR call: balance | Received call for balance for account 10063776 undefined | 7 | 2 | 8217 | 78 | 78 | 8/16/2021 11:58:00 AM | ||||||||||||||||||||||||||||||
| 485483 | 9295 | 8/16/2021 11:57:10 AM | 8/16/2021 11:57:37 AM | IVR call: statement | Received call for statement for account 10427308 sent message: 1741 | 8 | 2 | 8215 | 79 | 79 | 8/16/2021 11:57:37 AM | 117470 | |||||||||||||||||||||||||||||
| 485484 | 9296 | 8/16/2021 11:56:52 AM | 8/16/2021 11:56:53 AM | IVR call: balance | Received call for balance for account 10359868 undefined | 7 | 2 | 8216 | 78 | 78 | 8/16/2021 11:56:53 AM | ||||||||||||||||||||||||||||||
| 485479 | 6228 | 8/16/2021 11:55:48 AM | 8/16/2021 11:55:50 AM | IVR call: balance | Received call for balance for account 10093312 undefined | 7 | 2 | 5353 | 78 | 78 | 8/16/2021 11:55:50 AM | ||||||||||||||||||||||||||||||
| 485478 | 9295 | 8/16/2021 11:55:40 AM | 8/16/2021 11:55:42 AM | IVR call: balance | Received call for balance for account 10427308 undefined | 7 | 2 | 8215 | 78 | 78 | 8/16/2021 11:55:42 AM | ||||||||||||||||||||||||||||||
| 485477 | 6227 | 8/16/2021 11:54:44 AM | 8/16/2021 11:54:45 AM | IVR call: balance | Received call for balance for account 10111311 undefined | 7 | 2 | 5352 | 78 | 78 | 8/16/2021 11:54:45 AM | ||||||||||||||||||||||||||||||
| 485471 | 7950 | 8/16/2021 11:53:00 AM | 8/16/2021 11:53:01 AM | IVR call: balance | Received call for balance for account 10355440 undefined | 7 | 2 | 6986 | 78 | 78 | 8/16/2021 11:53:01 AM | ||||||||||||||||||||||||||||||
| 485470 | 9295 | 8/16/2021 11:52:41 AM | 8/16/2021 11:52:42 AM | IVR call: balance | Received call for balance for account 10427308 undefined | 7 | 2 | 8215 | 78 | 78 | 8/16/2021 11:52:42 AM | ||||||||||||||||||||||||||||||
| 485465 | 9230 | 8/16/2021 11:49:33 AM | 8/16/2021 11:49:35 AM | IVR call: balance | Received call for balance for account 10429101 undefined | 7 | 2 | 8163 | 78 | 78 | 8/16/2021 11:49:35 AM | ||||||||||||||||||||||||||||||
| 485460 | 9294 | 8/16/2021 11:47:51 AM | 8/16/2021 11:47:53 AM | IVR call: balance | Received call for balance for account 10155149 undefined | 7 | 2 | 8214 | 78 | 78 | 8/16/2021 11:47:53 AM | ||||||||||||||||||||||||||||||
| 485454 | 9294 | 8/16/2021 11:46:59 AM | 8/16/2021 11:47:00 AM | IVR call: balance | Received call for balance for account 10155149 undefined | 7 | 2 | 8214 | 78 | 78 | 8/16/2021 11:47:00 AM | ||||||||||||||||||||||||||||||
| 485451 | 5982 | 8/16/2021 11:45:09 AM | 8/16/2021 11:45:31 AM | IVR call: statement | Received call for statement for account 10425561 sent message: 1740 | 8 | 2 | 5119 | 79 | 79 | 8/16/2021 11:45:31 AM | 117469 | |||||||||||||||||||||||||||||
| 485443 | 9293 | 8/16/2021 11:41:40 AM | 8/16/2021 11:41:42 AM | IVR call: balance | Received call for balance for account 10040279 undefined | 7 | 2 | 8213 | 78 | 78 | 8/16/2021 11:41:42 AM | ||||||||||||||||||||||||||||||
| 485439 | 8/16/2021 11:41:02 AM | 8/16/2021 11:41:02 AM | IVR call:$108 | Received call for $641 for account undefined | 8/16/2021 11:41:02 AM | ||||||||||||||||||||||||||||||||||||
| 485431 | 9290 | 8/16/2021 11:38:21 AM | 8/16/2021 11:38:23 AM | IVR call: balance | Received call for balance for account 10330477 undefined | 7 | 2 | 8210 | 78 | 78 | 8/16/2021 11:38:23 AM |