Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 487158 | 9375 | 8/17/2021 2:57:19 PM | 8/17/2021 2:57:21 PM | IVR call: balance | Received call for balance for account 10254480 undefined | 7 | 2 | 8288 | 78 | 78 | 8/17/2021 2:57:21 PM | ||||||||||||||||||||||||||||||
| 487134 | 6353 | 8/17/2021 2:29:03 PM | 8/17/2021 2:29:04 PM | IVR call: balance | Received call for balance for account 10362192 undefined | 7 | 2 | 5472 | 78 | 78 | 8/17/2021 2:29:04 PM | ||||||||||||||||||||||||||||||
| 487117 | 5627 | 8/17/2021 2:17:07 PM | 8/17/2021 2:17:09 PM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/17/2021 2:17:09 PM | ||||||||||||||||||||||||||||||
| 487112 | 6323 | 8/17/2021 2:11:11 PM | 8/17/2021 2:11:56 PM | IVR call: statement | Received call for statement for account 10183308 sent message: 1777 | 8 | 2 | 5444 | 79 | 79 | 8/17/2021 2:11:56 PM | 117506 | |||||||||||||||||||||||||||||
| 487110 | 8665 | 8/17/2021 2:09:42 PM | 8/17/2021 2:10:06 PM | IVR call: statement | Received call for statement for account 10383458 sent message: 1776 | 8 | 2 | 7647 | 79 | 79 | 8/17/2021 2:10:06 PM | 117505 | |||||||||||||||||||||||||||||
| 487106 | 7495 | 8/17/2021 2:07:12 PM | 8/17/2021 2:07:14 PM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | 78 | 8/17/2021 2:07:14 PM | ||||||||||||||||||||||||||||||
| 487103 | 4645 | 8/17/2021 2:00:28 PM | 8/17/2021 2:00:30 PM | IVR call: balance | Received call for balance for account 10160416 undefined | 7 | 2 | 3933 | 78 | 78 | 8/17/2021 2:00:30 PM | ||||||||||||||||||||||||||||||
| 487099 | 5627 | 8/17/2021 1:58:33 PM | 8/17/2021 1:58:35 PM | IVR call: balance | Received call for balance for account 10400287 undefined | 7 | 2 | 4786 | 78 | 78 | 8/17/2021 1:58:35 PM | ||||||||||||||||||||||||||||||
| 487077 | 6661 | 8/17/2021 1:41:35 PM | 8/17/2021 1:41:37 PM | IVR call: balance | Received call for balance for account 10358651 undefined | 7 | 2 | 5781 | 78 | 78 | 8/17/2021 1:41:37 PM | ||||||||||||||||||||||||||||||
| 487056 | 6959 | 8/17/2021 1:26:46 PM | 8/17/2021 1:26:47 PM | IVR call: balance | Received call for balance for account 10380189 undefined | 7 | 2 | 6058 | 78 | 78 | 8/17/2021 1:26:47 PM | ||||||||||||||||||||||||||||||
| 487055 | 9374 | 8/17/2021 1:26:42 PM | 8/17/2021 1:26:43 PM | IVR call: balance | Received call for balance for account 10348732 undefined | 7 | 2 | 8287 | 78 | 78 | 8/17/2021 1:26:43 PM | ||||||||||||||||||||||||||||||
| 487050 | 9322 | 8/17/2021 1:22:39 PM | 8/17/2021 1:22:41 PM | IVR call: balance | Received call for balance for account 10354798 undefined | 7 | 2 | 8239 | 78 | 78 | 8/17/2021 1:22:41 PM | ||||||||||||||||||||||||||||||
| 487047 | 7495 | 8/17/2021 1:21:15 PM | 8/17/2021 1:21:17 PM | IVR call: balance | Received call for balance for account 10351116 undefined | 7 | 2 | 6554 | 78 | 78 | 8/17/2021 1:21:17 PM | ||||||||||||||||||||||||||||||
| 9373 | 8/17/2021 1:19:04 PM | 4/12/2022 9:47:18 AM | transfer water charges to owner | transfer water charges to owner | 30 | 3 | 8286 | 4 | 23 | 1 | 50 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-17T13:19:03.634Z"},{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-17T13:21:36.058Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:12:48.380Z"}] | 6 | 122 | 14 | 14 | |||||||||||||||||||||||||
| 9373 | 8/17/2021 1:18:56 PM | 8/17/2021 1:18:57 PM | 1 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-17T13:18:55.459Z"}] | 196 | ||||||||||||||||||||||||||||||||||||
| 9372 | 8/17/2021 1:15:55 PM | 2/13/2022 10:43:25 AM | Plumbers Letter | Plumbers Letter submitted July 2020.<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 8285 | 8 | 4 | 23 | 1 | 96 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-17T13:15:55.535Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:11:59.420Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:41:51.681Z"}] | 1 | 96 | 214 | 2/13/2022 10:43:25 AM | 8 | 214 | ||||||||||||||||||||||
| 487032 | 9346 | 8/17/2021 1:10:50 PM | 8/17/2021 1:10:52 PM | IVR call: balance | Received call for balance for account 10345138 undefined | 7 | 2 | 8260 | 78 | 78 | 8/17/2021 1:10:52 PM | ||||||||||||||||||||||||||||||
| 9371 | 8/17/2021 1:09:23 PM | 7/17/2022 10:46:59 AM | rates | kindly transfer rates tariff to owners account and adjust account.<br><div>Email sent to rates to transfer the tariff to the new owner.</div><br/><b>Journal Number</b>: [562316] | 24 | 3 | 8284 | 4 | 23 | 8 | 61 | [{"op":"R","uid":"58","un":"dorelld","dt":"2021-08-17T13:09:25.265Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:10:33.756Z"}] | 6 | 122 | 14 | 12 | |||||||||||||||||||||||||
| 9370 | 8/17/2021 1:03:23 PM | 8/18/2021 10:01:24 AM | 6 months policy journal done | 6 months policy journal done<br/><b>Journal Number</b>: [880952]<br/><b>Journal Amount</b>: [-R135.44] | 27 | 3 | 8282 | 12 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-17T13:01:34.427Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-17T13:01:39.000Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-17T13:02:12.293Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-18T10:01:29.329Z"}] | 1 | 95 | 8/18/2021 10:01:24 AM | 12 | 3 | |||||||||||||||||||||||
| 9369 | 8/17/2021 1:02:43 PM | 7/9/2022 9:38:53 AM | Meter Inspection | METER STUCK FROM 2021.04 | 23 | 3 | 8283 | 3 | 1 | 1 | 85 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-17T13:00:54.353Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-17T13:14:06.118Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-17T13:14:15.806Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T09:09:52.778Z"}] | 1 | 112 | 14 | 6 |