Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 488683 | 9452 | 8/19/2021 9:47:35 AM | 8/19/2021 9:47:37 AM | IVR call: balance | Received call for balance for account 10286062 undefined | 7 | 2 | 8353 | 78 | 78 | 8/19/2021 9:47:37 AM | ||||||||||||||||||||||||||||||
| 9450 | 8/19/2021 9:31:03 AM | 3/28/2022 7:25:06 AM | Sub-divided | Kindly be advised that this erf was sub-divided and no longer exists. Please stop nd reverse all charges on this account. | 30 | 3 | 8352 | 2 | 23 | 7 | 60 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-19T09:29:13.424Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:20:21.319Z"}] | 6 | 60 | 14 | 14 | |||||||||||||||||||||||||
| 488650 | 6125 | 8/19/2021 9:30:58 AM | 8/19/2021 9:31:17 AM | IVR call: meter-reading | Received call for meter-reading for account 10176944 Meter reading: [122] Meter type: [water] | 10 | 2 | 5257 | 81 | 81 | |||||||||||||||||||||||||||||||
| 9450 | 8/19/2021 9:30:41 AM | 8/19/2021 9:30:45 AM | 2 | 8352 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-19T09:28:52.600Z"}] | 73 | |||||||||||||||||||||||||||||||||||
| 488613 | 6081 | 8/19/2021 9:09:00 AM | 8/19/2021 9:09:02 AM | IVR call: balance | Received call for balance for account 10020604 undefined | 7 | 2 | 5212 | 78 | 78 | 8/19/2021 9:09:02 AM | ||||||||||||||||||||||||||||||
| 488599 | 9212 | 8/19/2021 9:06:12 AM | 8/19/2021 9:06:14 AM | IVR call: balance | Received call for balance for account 10044628 undefined | 7 | 2 | 8146 | 78 | 78 | 8/19/2021 9:06:14 AM | ||||||||||||||||||||||||||||||
| 488552 | 9449 | 8/19/2021 8:36:29 AM | 8/19/2021 8:36:31 AM | IVR call: balance | Received call for balance for account 10424984 undefined | 7 | 2 | 8351 | 78 | 78 | 8/19/2021 8:36:31 AM | ||||||||||||||||||||||||||||||
| 488550 | 7087 | 8/19/2021 8:35:57 AM | 8/19/2021 8:35:59 AM | IVR call: balance | Received call for balance for account 10176988 undefined | 7 | 2 | 6183 | 78 | 78 | 8/19/2021 8:35:59 AM | ||||||||||||||||||||||||||||||
| 488529 | 9448 | 8/19/2021 8:20:04 AM | 8/19/2021 8:20:05 AM | IVR call: balance | Received call for balance for account 10430074 undefined | 7 | 2 | 8350 | 78 | 78 | 8/19/2021 8:20:05 AM | ||||||||||||||||||||||||||||||
| 488512 | 6984 | 8/19/2021 8:06:44 AM | 8/19/2021 8:06:45 AM | IVR call: balance | Received call for balance for account 10347725 undefined | 7 | 2 | 6082 | 78 | 78 | 8/19/2021 8:06:45 AM | ||||||||||||||||||||||||||||||
| 9447 | 8/19/2021 7:56:26 AM | 4/12/2022 9:42:39 AM | 6 months policy 201907 | Verify if qualifies for 6month policy.<div><br></div><div>6 months policy journal done for 201907</div><br/><b>Journal Number</b>: [203099]<br/><b>Journal Amount</b>: [-R247.69] | 27 | 3 | 8349 | 132 | 2 | 23 | 2 | 101 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-19T07:57:37.520Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:19:18.486Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-12-01T10:29:25.788Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-12-01T10:36:31.014Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-01T11:47:42.699Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-12-01T11:47:47.708Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-02-04T10:45:27.164Z"}] | 1 | 101 | 3 | 4/12/2022 9:42:39 AM | 230 | 3 | ||||||||||||||||||||||
| 488498 | 9446 | 8/19/2021 7:50:56 AM | 3/2/2022 2:40:40 PM | IVR call: statement | Received call for statement for account 10415752 sent message: 1801 | 8 | 2 | 8348 | 79 | [{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-02T14:40:40.764Z"}] | 79 | 3/2/2022 2:40:40 PM | 117530 | 3 | |||||||||||||||||||||||||||
| 9444 | 8/19/2021 7:50:56 AM | 3/28/2022 7:07:05 AM | Reading Incorrect | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Reading Incorrect D/O 2021.11.18</span><div><font color="rgba(0, 0, 0, 0.870588235294118)"><span style="font-size: 14px; letter-spacing: 0.13118px;">CHANGE READING ON 2020.06.26 OVER READ </span></font><br></div><br/><b>Journal Number</b>: [888433] | 24 | 3 | 8347 | 4 | 23 | 1 | 44 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-19T07:49:06.009Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-22T08:07:52.555Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:17:29.959Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-21T07:19:01.193Z"}] | 1 | 111 | 14 | 14 | |||||||||||||||||||||||||
| 488488 | 7912 | 8/19/2021 7:42:59 AM | 8/19/2021 7:43:23 AM | IVR call: statement | Received call for statement for account 10286070 sent message: 1800 | 8 | 2 | 3424 | 79 | 79 | 8/19/2021 7:43:23 AM | 117529 | |||||||||||||||||||||||||||||
| 488472 | 6800 | 8/19/2021 7:19:18 AM | 8/19/2021 7:19:20 AM | IVR call: balance | Received call for balance for account 10154148 undefined | 7 | 2 | 5915 | 78 | 78 | 8/19/2021 7:19:20 AM | ||||||||||||||||||||||||||||||
| 488449 | 9445 | 8/19/2021 7:11:19 AM | 8/19/2021 7:11:19 AM | IVR call:$119 | Received call for $652 for account 10247136 | 8346 | 8/19/2021 7:11:19 AM | ||||||||||||||||||||||||||||||||||
| 488429 | 7912 | 8/19/2021 7:01:47 AM | 8/19/2021 7:01:49 AM | IVR call: balance | Received call for balance for account 10286070 undefined | 7 | 2 | 3424 | 78 | 78 | 8/19/2021 7:01:49 AM | ||||||||||||||||||||||||||||||
| 488416 | 7912 | 8/19/2021 6:56:50 AM | 8/19/2021 6:56:51 AM | IVR call: balance | Received call for balance for account 10286070 undefined | 7 | 2 | 3424 | 78 | 78 | 8/19/2021 6:56:51 AM | ||||||||||||||||||||||||||||||
| 488415 | 9443 | 8/19/2021 6:56:12 AM | 8/19/2021 6:56:14 AM | IVR call: balance | Received call for balance for account 10400153 undefined | 7 | 2 | 8345 | 78 | 78 | 8/19/2021 6:56:14 AM | ||||||||||||||||||||||||||||||
| 488390 | 4684 | 8/19/2021 6:39:29 AM | 8/19/2021 6:39:31 AM | IVR call: balance | Received call for balance for account 10009594 undefined | 7 | 2 | 3931 | 78 | 78 | 8/19/2021 6:39:31 AM |