Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 9482 | 8/20/2021 7:41:45 AM | 8/20/2021 7:41:47 AM | 2 | [{"op":"R","uid":"196","un":"lazolaw","dt":"2021-08-20T07:41:47.265Z"}] | 196 | ||||||||||||||||||||||||||||||||||||
| 9481 | 8/20/2021 7:37:35 AM | 10/28/2022 7:26:40 AM | Water | <b>Apply six Month Policy.</b><div><b><br></b></div><div><b><u>QRC RESPONSE:</u></b></div><div>6 MONTHS POLICY DONE 202204</div><div><b><br></b></div><br/><b>Journal Number</b>: [914824] | 24 | 3 | 8382 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-20T07:37:43.124Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-07T07:15:57.856Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-05-20T09:06:09.987Z"}] | 1 | 101 | 129626 | 6 | ||||||||||||||||||||||||
| 489353 | 6528 | 8/20/2021 7:35:51 AM | 8/20/2021 7:36:09 AM | IVR call: meter-reading | Received call for meter-reading for account 10006754 Meter reading: [23615088] Meter type: [water] | 10 | 2 | 5646 | 81 | 81 | |||||||||||||||||||||||||||||||
| 9480 | 8/20/2021 7:24:47 AM | 3/6/2023 10:27:07 AM | Previous owner | Kindly be advised that this debtor is the previous owner and water charges are already raised on the new owner's account. please stop water charges on this account.<div><br></div><div>Qrc Response :DATE 6/03/2023</div><div>Account terminated<br><div><br></div></div> | 27 | 3 | 8381 | 5 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-20T07:22:55.907Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:47:12.373Z"}] | 6 | 122 | 14 | 3/6/2023 10:27:07 AM | 12 | 12 | ||||||||||||||||||||||
| 9479 | 8/20/2021 7:11:45 AM | 2/13/2022 11:07:18 AM | Business unoperational | kindly investigate if this business still operates on these premises and if trade effluent charges are correct.<div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 8380 | 12 | 2 | 23 | 93 | 53 | [{"op":"R","uid":"73","un":"nombongof","dt":"2021-08-20T07:09:54.531Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T08:46:10.353Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:04:22.672Z"}] | 1 | 111 | 214 | 2/13/2022 11:07:18 AM | 12 | 214 | ||||||||||||||||||||||
| 489309 | 6390 | 8/20/2021 7:06:36 AM | 8/20/2021 7:06:37 AM | IVR call: balance | Received call for balance for account 10362248 undefined | 7 | 2 | 5507 | 78 | 78 | 8/20/2021 7:06:37 AM | ||||||||||||||||||||||||||||||
| 489307 | 6390 | 8/20/2021 7:05:38 AM | 8/20/2021 7:05:40 AM | IVR call: balance | Received call for balance for account 10362248 undefined | 7 | 2 | 5507 | 78 | 78 | 8/20/2021 7:05:40 AM | ||||||||||||||||||||||||||||||
| 489302 | 9478 | 8/20/2021 7:01:03 AM | 8/20/2021 7:01:04 AM | IVR call: balance | Received call for balance for account 10387042 undefined | 7 | 2 | 8379 | 78 | 78 | 8/20/2021 7:01:04 AM | ||||||||||||||||||||||||||||||
| 489297 | 8524 | 8/20/2021 6:59:01 AM | 8/20/2021 6:59:24 AM | IVR call: statement | Received call for statement for account 10094040 sent message: 1813 | 8 | 2 | 7519 | 79 | 79 | 8/20/2021 6:59:24 AM | 117542 | |||||||||||||||||||||||||||||
| 489294 | 8606 | 8/20/2021 6:57:52 AM | 8/20/2021 6:58:32 AM | IVR call: statement | Received call for statement for account 10184475 sent message: 1812 | 8 | 2 | 7590 | 79 | 79 | 8/20/2021 6:58:32 AM | 117541 | |||||||||||||||||||||||||||||
| 489289 | 8524 | 8/20/2021 6:55:22 AM | 8/20/2021 6:55:51 AM | IVR call: statement | Received call for statement for account 10094040 sent message: 1811 | 8 | 2 | 7519 | 79 | 79 | 8/20/2021 6:55:51 AM | 117540 | |||||||||||||||||||||||||||||
| 489285 | 8120 | 8/20/2021 6:49:41 AM | 8/20/2021 6:49:43 AM | IVR call: balance | Received call for balance for account 10038695 undefined | 7 | 2 | 7147 | 78 | 78 | 8/20/2021 6:49:43 AM | ||||||||||||||||||||||||||||||
| 489280 | 8216 | 8/20/2021 6:47:05 AM | 8/20/2021 6:47:28 AM | IVR call: statement | Received call for statement for account 10362134 sent message: 1810 | 8 | 2 | 7232 | 79 | 79 | 8/20/2021 6:47:28 AM | 117539 | |||||||||||||||||||||||||||||
| 489272 | 9477 | 8/20/2021 6:45:37 AM | 8/20/2021 6:45:38 AM | IVR call: balance | Received call for balance for account 10062944 undefined | 7 | 2 | 8378 | 78 | 78 | 8/20/2021 6:45:38 AM | ||||||||||||||||||||||||||||||
| 489269 | 9476 | 8/20/2021 6:43:49 AM | 8/20/2021 6:44:07 AM | IVR call: statement | Received call for statement for account 10422895 sent message: 1809 | 8 | 2 | 8377 | 79 | 79 | 8/20/2021 6:44:07 AM | 117538 | |||||||||||||||||||||||||||||
| 489265 | 9476 | 8/20/2021 6:42:50 AM | 8/20/2021 6:42:50 AM | IVR call:$122 | Received call for $655 for account 10422895 | 8377 | 8/20/2021 6:42:50 AM | ||||||||||||||||||||||||||||||||||
| 489262 | 9476 | 8/20/2021 6:41:00 AM | 3/2/2022 6:31:02 AM | IVR call:$121 | Received call for $654 for account 10422895 | 8377 | [{"op":"R","uid":"201","un":"nonkosim","dt":"2022-03-02T06:31:01.056Z"}] | 3/2/2022 6:31:02 AM | 201 | ||||||||||||||||||||||||||||||||
| 489254 | 7514 | 8/20/2021 6:36:35 AM | 8/20/2021 6:36:50 AM | IVR call: meter-reading | Received call for meter-reading for account 10072879 Meter reading: [1253] Meter type: [water] | 10 | 2 | 6571 | 81 | 81 | |||||||||||||||||||||||||||||||
| 489251 | 7514 | 8/20/2021 6:35:37 AM | 8/20/2021 6:35:53 AM | IVR call: meter-reading | Received call for meter-reading for account 10072879 Meter reading: [71996] Meter type: [electric] | 10 | 2 | 6571 | 81 | 81 | |||||||||||||||||||||||||||||||
| 489248 | 9474 | 8/20/2021 6:33:42 AM | 8/20/2021 6:33:43 AM | IVR call: balance | Received call for balance for account 10422885 undefined | 7 | 2 | 8375 | 78 | 78 | 8/20/2021 6:33:43 AM |