Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 490559 | 9532 | 8/21/2021 1:12:58 PM | 8/21/2021 1:13:00 PM | IVR call: balance | Received call for balance for account 10410922 undefined | 7 | 2 | 8428 | 78 | 78 | 8/21/2021 1:13:00 PM | ||||||||||||||||||||||||||||||
| 490543 | 9532 | 8/21/2021 12:45:56 PM | 8/21/2021 12:45:57 PM | IVR call: balance | Received call for balance for account 10410922 undefined | 7 | 2 | 8428 | 78 | 78 | 8/21/2021 12:45:57 PM | ||||||||||||||||||||||||||||||
| 490506 | 6730 | 8/21/2021 12:14:06 PM | 8/21/2021 12:14:06 PM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | 78 | 8/21/2021 12:14:06 PM | ||||||||||||||||||||||||||||||
| 490505 | 6730 | 8/21/2021 12:13:00 PM | 8/21/2021 12:13:02 PM | IVR call: balance | Received call for balance for account 10323637 undefined | 7 | 2 | 5851 | 78 | 78 | 8/21/2021 12:13:02 PM | ||||||||||||||||||||||||||||||
| 490456 | 9441 | 8/21/2021 10:30:51 AM | 8/21/2021 10:30:52 AM | IVR call: balance | Received call for balance for account 10004232 undefined | 7 | 2 | 8343 | 78 | 78 | 8/21/2021 10:30:52 AM | ||||||||||||||||||||||||||||||
| 490455 | 9441 | 8/21/2021 10:30:08 AM | 8/21/2021 10:30:09 AM | IVR call: balance | Received call for balance for account 10004232 undefined | 7 | 2 | 8343 | 78 | 78 | 8/21/2021 10:30:09 AM | ||||||||||||||||||||||||||||||
| 9531 | 8/21/2021 9:53:19 AM | 2/13/2022 11:20:53 AM | WATER QUERY | CONSUMER SMART METER WERE REPLACED AND THE EXACT READING TRANSFERED AND CHARGED ON THE NEW METER HENCE THE CONSUMER WERE CHARGE R21000 FOR THIS MONT AND DUMMY SHOWS THAT SHE WILL BE CHARGED R60000 NEXT MONTH PLEASE LOOK INTO THE MATTER.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 8427 | 74 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"23","un":"bevins","dt":"2021-08-21T09:53:20.396Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-08-21T09:56:03.181Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:57:55.343Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:58:18.700Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T11:18:28.662Z"}] | 1 | 101 | 214 | 2/13/2022 11:20:53 AM | 172 | 214 | ||||||||||||||||||||||
| 490420 | 6549 | 8/21/2021 9:50:16 AM | 8/21/2021 9:50:40 AM | IVR call: statement | Received call for statement for account 10307642 sent message: 1823 | 8 | 2 | 5668 | 79 | 79 | 8/21/2021 9:50:40 AM | 117552 | |||||||||||||||||||||||||||||
| 9530 | 8/21/2021 9:37:04 AM | 11/20/2021 9:57:02 AM | Remove one meter | consumer is complaining that she's been charged water in 2 meters.<table border="0" cellpadding="0" cellspacing="0" width="864" style="border-collapse: collapse;width:648pt"><tbody><tr height="20" style="height:15.0pt"> <td height="20" class="xl65" width="864" style="height:15.0pt;width:648pt">Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query.</td></tr></tbody></table> | 4 | 3 | 8 | 2 | 23 | 1 | 45 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T09:55:42.414Z"}] | 9 | 123 | 14 | 11/20/2021 9:57:02 AM | 8 | 14 | |||||||||||||||||||||||
| 490378 | 8442 | 8/21/2021 9:30:14 AM | 8/21/2021 9:30:15 AM | IVR call: balance | Received call for balance for account 20459676 undefined | 7 | 2 | 7444 | 78 | 78 | 8/21/2021 9:30:15 AM | ||||||||||||||||||||||||||||||
| 490367 | 8442 | 8/21/2021 9:28:17 AM | 8/21/2021 9:28:18 AM | IVR call: balance | Received call for balance for account 20459676 undefined | 7 | 2 | 7444 | 78 | 78 | 8/21/2021 9:28:18 AM | ||||||||||||||||||||||||||||||
| 490364 | 8442 | 8/21/2021 9:27:28 AM | 8/21/2021 9:27:28 AM | IVR call: balance | Received call for balance for account 20459676 undefined | 7 | 2 | 7444 | 78 | 78 | 8/21/2021 9:27:28 AM | ||||||||||||||||||||||||||||||
| 490357 | 8340 | 8/21/2021 9:21:57 AM | 8/21/2021 9:21:58 AM | IVR call: balance | Received call for balance for account 10114865 undefined | 7 | 2 | 7348 | 78 | 78 | 8/21/2021 9:21:58 AM | ||||||||||||||||||||||||||||||
| 490352 | 8340 | 8/21/2021 9:20:20 AM | 8/21/2021 9:20:22 AM | IVR call: balance | Received call for balance for account 10114865 undefined | 7 | 2 | 7348 | 78 | 78 | 8/21/2021 9:20:22 AM | ||||||||||||||||||||||||||||||
| 490332 | 9529 | 8/21/2021 9:12:42 AM | 8/21/2021 9:12:43 AM | IVR call: balance | Received call for balance for account 10352943 undefined | 7 | 2 | 8426 | 78 | 78 | 8/21/2021 9:12:43 AM | ||||||||||||||||||||||||||||||
| 490329 | 9529 | 8/21/2021 9:11:49 AM | 8/21/2021 9:11:50 AM | IVR call: balance | Received call for balance for account 10352943 undefined | 7 | 2 | 8426 | 78 | 78 | 8/21/2021 9:11:50 AM | ||||||||||||||||||||||||||||||
| 490322 | 9529 | 8/21/2021 9:07:50 AM | 8/21/2021 9:08:11 AM | IVR call: statement | Received call for statement for account 10352943 sent message: 1822 | 8 | 2 | 8426 | 79 | 79 | 8/21/2021 9:08:11 AM | 117551 | |||||||||||||||||||||||||||||
| 490296 | 9528 | 8/21/2021 8:58:16 AM | 8/21/2021 8:58:17 AM | IVR call: balance | Received call for balance for account 10063942 undefined | 7 | 2 | 8425 | 78 | 78 | 8/21/2021 8:58:17 AM | ||||||||||||||||||||||||||||||
| 490295 | 9528 | 8/21/2021 8:57:29 AM | 8/21/2021 8:57:30 AM | IVR call: balance | Received call for balance for account 10063942 undefined | 7 | 2 | 8425 | 78 | 78 | 8/21/2021 8:57:30 AM | ||||||||||||||||||||||||||||||
| 490270 | 9528 | 8/21/2021 8:39:22 AM | 8/21/2021 8:39:23 AM | IVR call: balance | Received call for balance for account 10063942 undefined | 7 | 2 | 8425 | 78 | 78 | 8/21/2021 8:39:23 AM |