Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1080304 | 40521 | 2/28/2023 2:59:17 PM | 2/28/2023 2:59:18 PM | IVR call: balance | Received call for balance for account 10428858 undefined | 7 | 2 | 5408 | 78 | ||||||||||||||||||||||||||||||||
| 1080300 | 40520 | 2/28/2023 2:57:46 PM | 2/28/2023 2:57:47 PM | IVR call: balance | Received call for balance for account 20491944 undefined | 7 | 2 | 5406 | 78 | ||||||||||||||||||||||||||||||||
| 1080297 | 40519 | 2/28/2023 2:57:36 PM | 2/28/2023 2:57:37 PM | IVR call:? | Received call for ? for account 10441737 | 31261 | |||||||||||||||||||||||||||||||||||
| 1080292 | 40518 | 2/28/2023 2:51:51 PM | 2/28/2023 2:51:52 PM | IVR call: balance | Received call for balance for account 20314857 undefined | 7 | 2 | 24055 | 78 | ||||||||||||||||||||||||||||||||
| 1080262 | 40517 | 2/28/2023 2:35:29 PM | 2/28/2023 2:35:30 PM | IVR call: balance | Received call for balance for account 10144434 undefined | 7 | 2 | 16147 | 78 | ||||||||||||||||||||||||||||||||
| 1080234 | 40516 | 2/28/2023 2:23:15 PM | 2/28/2023 2:23:16 PM | IVR call: balance | Received call for balance for account 10369913 undefined | 7 | 2 | 5496 | 78 | ||||||||||||||||||||||||||||||||
| 28677 | 2/28/2023 2:22:53 PM | 2/28/2023 2:22:55 PM | Water query | High water bill in February 2022, March 2022 and October 2022. | 5 | 2 | 27425 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 1080212 | 40515 | 2/28/2023 2:16:37 PM | 2/28/2023 2:16:38 PM | IVR call: balance | Received call for balance for account 10377054 undefined | 7 | 2 | 8783 | 78 | ||||||||||||||||||||||||||||||||
| 1080148 | 40513 | 2/28/2023 2:03:34 PM | 2/28/2023 2:03:35 PM | IVR call: balance | Received call for balance for account 10362936 undefined | 7 | 2 | 27168 | 78 | ||||||||||||||||||||||||||||||||
| 1080131 | 40512 | 2/28/2023 1:55:18 PM | 2/28/2023 1:55:19 PM | IVR call: balance | Received call for balance for account 10421628 undefined | 7 | 2 | 12800 | 78 | ||||||||||||||||||||||||||||||||
| 40507 | 2/28/2023 1:55:17 PM | 2/28/2023 1:59:29 PM | Water Account | The query on my account dates back to 21 January 2021 where i have repeatedly been in communication via email to Fareeza Raffie, Jamie Christiaan, Simoneey Davids, Llewellyn Booysen regarding my account. I've sent through all required documentation including plumbers letter. I was assured that my account would be assessed after three months (this being by March 2021). I have followed up on numerous occasions with no response. My account has since been handed over and I'm being charged interest monthly, not to mention that my electricity gets blocked constantly. | 23 | 3 | 6524 | 17 | 2 | 23 | 1 | 96 | 3127 | ||||||||||||||||||||||||||||
| 1080122 | 40511 | 2/28/2023 1:51:48 PM | 2/28/2023 1:51:49 PM | IVR call: balance | Received call for balance for account 10419160 undefined | 7 | 2 | 31035 | 78 | ||||||||||||||||||||||||||||||||
| 1080108 | 40510 | 2/28/2023 1:46:12 PM | 2/28/2023 1:46:13 PM | IVR call: balance | Received call for balance for account 10198880 undefined | 7 | 2 | 21765 | 78 | ||||||||||||||||||||||||||||||||
| 1080104 | 40509 | 2/28/2023 1:45:23 PM | 2/28/2023 1:45:28 PM | IVR call: balance | Received call for balance for account 10198880 undefined | 7 | 2 | 21765 | 78 | ||||||||||||||||||||||||||||||||
| 1080093 | 40508 | 2/28/2023 1:42:56 PM | 2/28/2023 1:42:57 PM | IVR call: balance | Received call for balance for account 10198880 undefined | 7 | 2 | 21765 | 78 | ||||||||||||||||||||||||||||||||
| 1080079 | 40506 | 2/28/2023 1:39:23 PM | 2/28/2023 1:39:24 PM | IVR call: balance | Received call for balance for account 10401423 undefined | 7 | 2 | 7527 | 78 | ||||||||||||||||||||||||||||||||
| 1080074 | 40505 | 2/28/2023 1:38:25 PM | 2/28/2023 1:38:26 PM | IVR call: balance | Received call for balance for account 10401423 undefined | 7 | 2 | 7527 | 78 | ||||||||||||||||||||||||||||||||
| 40503 | 2/28/2023 1:33:40 PM | 2/28/2023 1:33:42 PM | HIGH COMSUMPTION | 2022/04/05 3 3441.000 1.00000 365.000 C VBD 2022/05/29 8642<div>2021/12/15 3 3076.000 1.00000 30.000 C MR 2022/01/24 8642</div><div>2021/09/06 3 3046.000 1.00000 113.000 C 72 2021/10/26 8642</div><div>2021/03/30 3 2933.000 1.00000 43.000 C</div> | 6 | 3 | 31259 | 89 | 17 | 4 | 23 | 1 | 111 | 187 | |||||||||||||||||||||||||||
| 40504 | 2/28/2023 1:32:46 PM | 2/28/2023 1:32:50 PM | dog tax | please reverse dog tax as the new owner does'nt have dogs. | 6 | 3 | 31260 | 112 | 5 | 2 | 23 | 11 | 72 | 203 | |||||||||||||||||||||||||||
| 1080047 | 40502 | 2/28/2023 1:28:33 PM | 2/28/2023 1:29:00 PM | IVR call: statement | Received call for statement for account 10361020 sent message: 36528 | 8 | 2 | 13672 | 79 |