Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 491542 | 6761 | 8/23/2021 10:02:37 AM | 8/23/2021 10:03:02 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 1837 | 8 | 2 | 5881 | 79 | 79 | 8/23/2021 10:03:02 AM | 117566 | |||||||||||||||||||||||||||||
| 9551 | 8/23/2021 9:59:26 AM | 8/23/2021 9:59:28 AM | 2 | 8447 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-23T09:59:27.454Z"}] | 34 | |||||||||||||||||||||||||||||||||||
| 9550 | 8/23/2021 9:44:19 AM | 4/12/2022 9:42:39 AM | Water query | High consumption | 30 | 3 | 8446 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-23T09:44:19.876Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:13:05.531Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 491506 | 8617 | 8/23/2021 9:42:25 AM | 8/23/2021 9:42:47 AM | IVR call: statement | Received call for statement for account 10375228 sent message: 1836 | 8 | 2 | 7601 | 79 | 79 | 8/23/2021 9:42:47 AM | 117565 | |||||||||||||||||||||||||||||
| 491505 | 8617 | 8/23/2021 9:41:47 AM | 8/23/2021 9:41:47 AM | IVR call: balance | Received call for balance for account 10375228 undefined | 7 | 2 | 7601 | 78 | 78 | 8/23/2021 9:41:47 AM | ||||||||||||||||||||||||||||||
| 9549 | 8/23/2021 9:41:36 AM | 10/22/2022 9:32:26 AM | water query | High consumption<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Account does not qualify for policy adjustment as there is no unread period that exceeds 06 months.</div><div>LOG A NEW QUERY and provide more information as consumption is based on usage</div> | 27 | 3 | 8445 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-23T09:41:37.763Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:11:39.578Z"}] | 1 | 101 | 14 | 10/22/2022 9:32:26 AM | 3 | 3 | ||||||||||||||||||||||
| 491494 | 8820 | 8/23/2021 9:33:49 AM | 8/23/2021 9:33:50 AM | IVR call: balance | Received call for balance for account 10038734 undefined | 7 | 2 | 7786 | 78 | 78 | 8/23/2021 9:33:50 AM | ||||||||||||||||||||||||||||||
| 491492 | 6732 | 8/23/2021 9:28:51 AM | 8/23/2021 9:29:17 AM | IVR call: statement | Received call for statement for account 10366322 sent message: 1835 | 8 | 2 | 5853 | 79 | 79 | 8/23/2021 9:29:17 AM | 117564 | |||||||||||||||||||||||||||||
| 491460 | 5093 | 8/23/2021 9:02:19 AM | 8/23/2021 9:02:44 AM | IVR call: statement | Received call for statement for account 10286033 sent message: 1834 | 8 | 2 | 1126 | 79 | 79 | 8/23/2021 9:02:44 AM | 117563 | |||||||||||||||||||||||||||||
| 491456 | 9287 | 8/23/2021 8:58:40 AM | 9/3/2021 6:55:35 AM | IVR call: statement | Received call for statement for account 10024750 sent message: 1833 | 8 | 2 | 2926 | 79 | [{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:55:03.351Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-09-03T06:55:35.573Z"}] | 79 | 9/3/2021 6:55:35 AM | 117562 | 13 | |||||||||||||||||||||||||||
| 491450 | 9448 | 8/23/2021 8:51:26 AM | 8/23/2021 8:51:27 AM | IVR call: balance | Received call for balance for account 10430074 undefined | 7 | 2 | 8350 | 78 | 78 | 8/23/2021 8:51:27 AM | ||||||||||||||||||||||||||||||
| 491408 | 6081 | 8/23/2021 8:26:35 AM | 8/23/2021 8:26:36 AM | IVR call: balance | Received call for balance for account 10020604 undefined | 7 | 2 | 5212 | 78 | 78 | 8/23/2021 8:26:36 AM | ||||||||||||||||||||||||||||||
| 491397 | 5158 | 8/23/2021 8:22:48 AM | 8/23/2021 8:22:49 AM | IVR call: balance | Received call for balance for account 10283721 undefined | 7 | 2 | 4341 | 78 | 78 | 8/23/2021 8:22:49 AM | ||||||||||||||||||||||||||||||
| 491365 | 9547 | 8/23/2021 8:07:23 AM | 8/23/2021 8:07:24 AM | IVR call: balance | Received call for balance for account 10413069 undefined | 7 | 2 | 8444 | 78 | 78 | 8/23/2021 8:07:24 AM | ||||||||||||||||||||||||||||||
| 491360 | 9547 | 8/23/2021 8:06:18 AM | 8/23/2021 8:06:19 AM | IVR call: balance | Received call for balance for account 10413069 undefined | 7 | 2 | 8444 | 78 | 78 | 8/23/2021 8:06:19 AM | ||||||||||||||||||||||||||||||
| 491318 | 9546 | 8/23/2021 7:43:56 AM | 8/23/2021 7:43:57 AM | IVR call: balance | Received call for balance for account 10348790 undefined | 7 | 2 | 8443 | 78 | 78 | 8/23/2021 7:43:57 AM | ||||||||||||||||||||||||||||||
| 491315 | 9546 | 8/23/2021 7:42:59 AM | 8/23/2021 7:42:59 AM | IVR call: balance | Received call for balance for account 10348790 undefined | 7 | 2 | 8443 | 78 | 78 | 8/23/2021 7:42:59 AM | ||||||||||||||||||||||||||||||
| 491313 | 8300 | 8/23/2021 7:42:03 AM | 8/23/2021 7:42:03 AM | IVR call: balance | Received call for balance for account 10420066 undefined | 7 | 2 | 7308 | 78 | 78 | 8/23/2021 7:42:03 AM | ||||||||||||||||||||||||||||||
| 491283 | 6659 | 8/23/2021 7:28:15 AM | 8/23/2021 7:28:15 AM | IVR call: balance | Received call for balance for account 10284757 undefined | 7 | 2 | 5780 | 78 | 78 | 8/23/2021 7:28:15 AM | ||||||||||||||||||||||||||||||
| 491273 | 8300 | 8/23/2021 7:20:17 AM | 8/23/2021 7:20:37 AM | IVR call: statement | Received call for statement for account 10420066 sent message: 1832 | 8 | 2 | 7308 | 79 | 79 | 8/23/2021 7:20:37 AM | 117561 |