Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 9549
LatestTicket
CreatedAt: 8/23/2021 9:41:36 AM
UpdatedAt: 10/22/2022 9:32:26 AM
Subject: water query
Description: High consumption<div><br></div><div>QRC RESPONSE: QUERY CLOSED</div><div>Account does not qualify for policy adjustment as there is no unread period that exceeds 06 months.</div><div>LOG A NEW QUERY and provide more information as consumption is based on usage</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 8445
OpenedBy
AssignedTo: 15
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"34","un":"mcdonaldm","dt":"2021-08-23T09:41:37.763Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:11:39.578Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt: 10/22/2022 9:32:26 AM
Thread
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3