Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 492773 | 6582 | 8/24/2021 12:58:44 PM | 8/24/2021 12:58:45 PM | IVR call: balance | Received call for balance for account 10049877 undefined | 7 | 2 | 5705 | 78 | 78 | 8/24/2021 12:58:45 PM | ||||||||||||||||||||||||||||||
| 492756 | 9583 | 8/24/2021 12:53:03 PM | 8/24/2021 12:53:49 PM | IVR call: statement | Received call for statement for account 10022122 sent message: 1863 | 8 | 2 | 8471 | 79 | 79 | 8/24/2021 12:53:49 PM | 117592 | |||||||||||||||||||||||||||||
| 492751 | 9581 | 8/24/2021 12:48:39 PM | 8/24/2021 12:48:40 PM | IVR call: balance | Received call for balance for account 10379746 undefined | 7 | 2 | 8470 | 78 | 78 | 8/24/2021 12:48:40 PM | ||||||||||||||||||||||||||||||
| 492732 | 7909 | 8/24/2021 12:42:28 PM | 8/24/2021 12:42:47 PM | IVR call: statement | Received call for statement for account 10065673 sent message: 1862 | 8 | 2 | 6947 | 79 | 79 | 8/24/2021 12:42:47 PM | 117591 | |||||||||||||||||||||||||||||
| 492728 | 9580 | 8/24/2021 12:41:34 PM | 8/24/2021 12:41:53 PM | IVR call: statement | Received call for statement for account 10433710 sent message: 1861 | 8 | 2 | 8469 | 79 | 79 | 8/24/2021 12:41:53 PM | 117590 | |||||||||||||||||||||||||||||
| 492720 | 9579 | 8/24/2021 12:35:00 PM | 8/24/2021 12:35:01 PM | IVR call: balance | Received call for balance for account 10152394 undefined | 7 | 2 | 8468 | 78 | 78 | 8/24/2021 12:35:01 PM | ||||||||||||||||||||||||||||||
| 492716 | 8123 | 8/24/2021 12:34:07 PM | 8/24/2021 12:34:08 PM | IVR call: balance | Received call for balance for account 10347074 undefined | 7 | 2 | 7149 | 78 | 78 | 8/24/2021 12:34:08 PM | ||||||||||||||||||||||||||||||
| 492702 | 9578 | 8/24/2021 12:30:38 PM | 8/24/2021 12:30:39 PM | IVR call: balance | Received call for balance for account 10216634 undefined | 7 | 2 | 8467 | 78 | 78 | 8/24/2021 12:30:39 PM | ||||||||||||||||||||||||||||||
| 492700 | 6761 | 8/24/2021 12:29:36 PM | 8/24/2021 12:29:54 PM | IVR call: statement | Received call for statement for account 10072740 sent message: 1860 | 8 | 2 | 5881 | 79 | 79 | 8/24/2021 12:29:54 PM | 117589 | |||||||||||||||||||||||||||||
| 492699 | 4970 | 8/24/2021 12:28:51 PM | 8/24/2021 12:28:52 PM | IVR call: balance | Received call for balance for account 10344981 undefined | 7 | 2 | 4161 | 78 | 78 | 8/24/2021 12:28:52 PM | ||||||||||||||||||||||||||||||
| 492698 | 8580 | 8/24/2021 12:27:36 PM | 8/24/2021 12:27:55 PM | IVR call: statement | Received call for statement for account 10432946 sent message: 1859 | 8 | 2 | 7569 | 79 | 79 | 8/24/2021 12:27:55 PM | 117588 | |||||||||||||||||||||||||||||
| 492692 | 9578 | 8/24/2021 12:18:41 PM | 8/24/2021 12:18:42 PM | IVR call: balance | Received call for balance for account 10216634 undefined | 7 | 2 | 8467 | 78 | 78 | 8/24/2021 12:18:42 PM | ||||||||||||||||||||||||||||||
| 492691 | 6022 | 8/24/2021 12:17:51 PM | 8/24/2021 12:17:52 PM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | 78 | 8/24/2021 12:17:52 PM | ||||||||||||||||||||||||||||||
| 492685 | 9577 | 8/24/2021 12:11:29 PM | 8/24/2021 12:11:30 PM | IVR call: balance | Received call for balance for account 10283819 undefined | 7 | 2 | 8466 | 78 | 78 | 8/24/2021 12:11:30 PM | ||||||||||||||||||||||||||||||
| 492672 | 9576 | 8/24/2021 11:57:28 AM | 8/24/2021 11:57:29 AM | IVR call: balance | Received call for balance for account 10050256 undefined | 7 | 2 | 8465 | 78 | 78 | 8/24/2021 11:57:29 AM | ||||||||||||||||||||||||||||||
| 492659 | 8503 | 8/24/2021 11:52:15 AM | 8/24/2021 11:52:16 AM | IVR call: balance | Received call for balance for account 10012697 undefined | 7 | 2 | 7498 | 78 | 78 | 8/24/2021 11:52:16 AM | ||||||||||||||||||||||||||||||
| 492637 | 6834 | 8/24/2021 11:19:57 AM | 8/24/2021 11:20:14 AM | IVR call: statement | Received call for statement for account 10364041 sent message: 1858 | 8 | 2 | 5946 | 79 | 79 | 8/24/2021 11:20:14 AM | 117587 | |||||||||||||||||||||||||||||
| 9575 | 8/24/2021 11:07:11 AM | 11/13/2022 11:55:18 AM | log query | incorrect reading - 29/09/2020<div><br></div><div>QRC RESPONSE: </div><div>Referred to Billing to assess the removal reading and installation date: 13.11.2022</div> | 23 | 3 | 8464 | 17 | 2 | 1 | 1 | 44 | [{"op":"R","uid":"39","un":"tembekas","dt":"2021-08-24T11:05:17.144Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:24:06.861Z"}] | 1 | 111 | 14 | 3 | ||||||||||||||||||||||||
| 492588 | 5855 | 8/24/2021 10:37:55 AM | 8/24/2021 10:38:17 AM | IVR call: statement | Received call for statement for account 10006163 sent message: 1857 | 8 | 2 | 752 | 79 | 79 | 8/24/2021 10:38:17 AM | 117586 | |||||||||||||||||||||||||||||
| 9574 | 8/24/2021 10:27:04 AM | 11/20/2021 10:20:56 AM | LATE TERMINATION | LATE TERMINATION<br><b>Journal Number</b>: [015623] <div><br></div><div><b>RESPONSE QRC</b> :LATE TERMINATION ,JOURNAL{015623}AUTHORISED<br><br></div> | 27 | 3 | 8463 | 8 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"173","un":"olgad","dt":"2021-08-24T10:27:03.961Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:53:34.820Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-03T08:56:02.204Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-05T08:13:29.842Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:20:56.456Z"}] | 1 | 96 | 230 | 11/20/2021 10:20:56 AM | 8 | 230 |