Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1080561 40536 2/28/2023 6:27:25 PM 2/28/2023 6:27:26 PM IVR call: balance Received call for balance for account 10361326 undefined 7 2 11430 78
18102 2/28/2023 6:19:45 PM 2/28/2023 6:19:48 PM CHANGE OF OWNERSHIP HAS NOT BEEN DONE TO WHOM IT MAY CONCERN Please see correspondence below regarding the transfer of the property 6 Havelock Crescent - ERF ELM 10539 on 27 January 2023 from C D GRAY to HOGG PROPERTY TRUST. For some reason, the change of ownership has not been affected, and the account is still in my name. A CREDIT WAS DUE TO ME AT THE END OF JANUARY. PLEASE ENSURE 1) THAT THE FEBRUARY ACCOUNT IS REVERSED 2) THAT THE ACCOUNT IN THE NAME OF C D GRAY IS TERMINATED 3) THAT THE CREDIT DUE TO C D GRAY IS PAID INTO ABSA BANK SAVINGS ACCOUNT 9011030329 (as detailed below) 4) THAT A NEW SERVICE IS PUT IN PLACE FOR HOGG PROPERTY TRUST AND THAT THE FEBRUARY ACCOUNT IS SENT TO chefjameshogg@gmail.com. HERE IS THE LETTER FROM THE ATTORNEY, TOGETHER WITH THE APPLICATION AND TERMINATION FORMS, AS SENT ON 30 JANUARY 2023. 23 3 17579 5 2 23 6 122 1144
1080553 40535 2/28/2023 6:11:16 PM 2/28/2023 6:11:17 PM IVR call: balance Received call for balance for account 10434825 undefined 7 2 15280 78
1080552 40534 2/28/2023 6:10:53 PM 2/28/2023 6:10:54 PM IVR call: balance Received call for balance for account 10434825 undefined 7 2 15280 78
1080550 40533 2/28/2023 6:10:04 PM 2/28/2023 6:10:23 PM IVR call: statement Received call for statement for account 10028046 sent message: 36554 8 2 14505 79
1080502 40532 2/28/2023 5:31:48 PM 2/28/2023 5:31:49 PM IVR call: balance Received call for balance for account 10276719 undefined 7 2 9365 78
1080496 40531 2/28/2023 5:27:18 PM 2/28/2023 5:27:20 PM IVR call: balance Received call for balance for account 10245195 undefined 7 2 19676 78
1080489 40530 2/28/2023 5:21:59 PM 2/28/2023 5:22:00 PM IVR call: balance Received call for balance for account 10111516 undefined 7 2 9872 78
1080468 40529 2/28/2023 5:04:56 PM 2/28/2023 5:05:12 PM IVR call: statement Received call for statement for account 10246239 sent message: 36553 8 2 4215 79
1080465 40528 2/28/2023 5:01:51 PM 2/28/2023 5:01:52 PM IVR call: balance Received call for balance for account 10246239 undefined 7 2 4215 78
1080417 40527 2/28/2023 4:22:25 PM 2/28/2023 4:22:26 PM IVR call: balance Received call for balance for account 10440400 undefined 7 2 28531 78
1080415 40526 2/28/2023 4:17:28 PM 2/28/2023 4:17:29 PM IVR call: balance Received call for balance for account 10293662 undefined 7 2 23863 78
1080405 40525 2/28/2023 4:08:36 PM 2/28/2023 4:08:37 PM IVR call: balance Received call for balance for account 10364185 undefined 7 2 14709 78
1080391 40524 2/28/2023 3:59:45 PM 2/28/2023 3:59:46 PM IVR call: balance Received call for balance for account 10416101 undefined 7 2 16004 78
40523 2/28/2023 3:35:09 PM 4/29/2023 6:48:49 AM Flat Sold I sold the flat last year in August and Allams Attorney took R5467.12 off my money to cover the water usage for the month of September and October they filled out the refund form, but I am still getting billed and the new owner has not paid water since he took over. I got an sms this morning saying I owe R5267.86 which is impossible as the water is around R200 to R300 per month max R400. I should have had a refund of about R3000.00 the final reading was submitted the day of the sale. Please can someone sort this out as the new owner has not paid water since November so its been 4 months they have been billing me. My contact number is 0796073622 the contact number I was given rings they pick up and cut me off. <div><br></div><div><b>Query Resolved:</b> All services transfared to the new owner and refund issued.</div> 27 3 17908 5 2 23 6 122 4/29/2023 6:48:48 AM 17 3129 17
40473 2/28/2023 3:30:52 PM 3/12/2023 11:22:19 AM S.Chibba Please reduce the rates, i m a Sassa pensioner.<div><br></div><div>This query is closed as four queries were opened under the same account number. Kindly refer to query ref#96899</div> 27 3 6682 5 2 23 8 50 3/12/2023 11:22:18 AM 214 3122 214
40473 2/28/2023 3:26:34 PM 3/12/2023 11:20:16 AM S.Chibba I m a pensioner, please reduce the rates. 27 3 6682 5 2 23 8 50 3/12/2023 11:20:15 AM 214 3122 214
37877 2/28/2023 3:18:51 PM 2/28/2023 3:18:54 PM Water not recorded The is no charge for water in my statements. What could be the cause of that? 23 3 30052 4 2 23 1 113 3009
17411 2/28/2023 3:05:42 PM 3/11/2023 8:15:48 AM Change of ownership Re transfer of ownership of the property 38 Smartt Rd, Nahoon, East London to Mr A Mills. The new owners have taken occupation of the property on 28th February 2023 and the property's BCMM account has been transferred into them. The water &amp; light reading were taken on the 28th February 2023 as below Electric Meter 75617.10 Water Meter 0957.54 Any assistance in arranging for the balance of my transfer deposit to be refunded would be appreciated. My account details are as follows: J. M. Enslin FNB 62149571326 Current Account Regards<div><br></div><div>This query is closed as two queries were opened under the same account number. kindly refer to query ref#73152</div> 27 3 16847 5 2 23 6 122 3/11/2023 8:15:48 AM 214 980 214
1080305 40522 2/28/2023 3:00:19 PM 2/28/2023 3:00:20 PM IVR call: balance Received call for balance for account 10288872 undefined 7 2 5591 78