Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 494527 | 9629 | 8/26/2021 8:10:52 AM | 8/26/2021 8:10:53 AM | IVR call: balance | Received call for balance for account 10009322 undefined | 7 | 2 | 8510 | 78 | 78 | 8/26/2021 8:10:53 AM | ||||||||||||||||||||||||||||||
| 494511 | 9518 | 8/26/2021 8:01:10 AM | 8/26/2021 8:01:11 AM | IVR call: balance | Received call for balance for account 10357233 undefined | 7 | 2 | 8415 | 78 | 78 | 8/26/2021 8:01:11 AM | ||||||||||||||||||||||||||||||
| 494497 | 8/26/2021 7:56:50 AM | 8/26/2021 7:56:50 AM | IVR call:$139 | Received call for $672 for account undefined | 8/26/2021 7:56:50 AM | ||||||||||||||||||||||||||||||||||||
| 494495 | 8/26/2021 7:55:48 AM | 8/26/2021 7:55:49 AM | IVR call:$138 | Received call for $671 for account undefined | 8/26/2021 7:55:49 AM | ||||||||||||||||||||||||||||||||||||
| 494449 | 8515 | 8/26/2021 7:41:13 AM | 8/26/2021 7:41:35 AM | IVR call: statement | Received call for statement for account 10310204 sent message: 1901 | 8 | 2 | 7510 | 79 | 79 | 8/26/2021 7:41:35 AM | 117630 | |||||||||||||||||||||||||||||
| 494447 | 8514 | 8/26/2021 7:39:50 AM | 8/26/2021 7:40:14 AM | IVR call: statement | Received call for statement for account 10309323 sent message: 1900 | 8 | 2 | 7509 | 79 | 79 | 8/26/2021 7:40:14 AM | 117629 | |||||||||||||||||||||||||||||
| 494442 | 8510 | 8/26/2021 7:37:57 AM | 8/26/2021 7:38:16 AM | IVR call: statement | Received call for statement for account 10145528 sent message: 1899 | 8 | 2 | 7505 | 79 | 79 | 8/26/2021 7:38:16 AM | 117628 | |||||||||||||||||||||||||||||
| 494437 | 8514 | 8/26/2021 7:36:55 AM | 8/26/2021 7:36:56 AM | IVR call: balance | Received call for balance for account 10309323 undefined | 7 | 2 | 7509 | 78 | 78 | 8/26/2021 7:36:56 AM | ||||||||||||||||||||||||||||||
| 494432 | 8510 | 8/26/2021 7:35:58 AM | 8/26/2021 7:35:59 AM | IVR call: balance | Received call for balance for account 10145528 undefined | 7 | 2 | 7505 | 78 | 78 | 8/26/2021 7:35:59 AM | ||||||||||||||||||||||||||||||
| 9566 | 8/26/2021 7:33:40 AM | 4/12/2022 9:39:10 AM | Reading Incorrect | reading were changed to water meter b-orf811 <br/><b>Journal Number</b>: [67889] | 30 | 3 | 8456 | 4 | 23 | 1 | 44 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T07:33:41.770Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T07:45:43.595Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-26T07:55:31.846Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T10:30:50.547Z"}] | 1 | 111 | 14 | 14 | |||||||||||||||||||||||||
| 494409 | 7312 | 8/26/2021 7:26:38 AM | 8/26/2021 7:26:39 AM | IVR call: balance | Received call for balance for account 10027956 undefined | 7 | 2 | 6389 | 78 | 78 | 8/26/2021 7:26:39 AM | ||||||||||||||||||||||||||||||
| 494397 | 9628 | 8/26/2021 7:22:10 AM | 8/26/2021 7:22:11 AM | IVR call: balance | Received call for balance for account 10401301 undefined | 7 | 2 | 8509 | 78 | 78 | 8/26/2021 7:22:11 AM | ||||||||||||||||||||||||||||||
| 494392 | 9628 | 8/26/2021 7:21:07 AM | 8/26/2021 7:21:08 AM | IVR call: balance | Received call for balance for account 10401301 undefined | 7 | 2 | 8509 | 78 | 78 | 8/26/2021 7:21:08 AM | ||||||||||||||||||||||||||||||
| 494363 | 9627 | 8/26/2021 7:11:24 AM | 8/26/2021 7:11:25 AM | IVR call: balance | Received call for balance for account 20278662 undefined | 7 | 2 | 8508 | 78 | 78 | 8/26/2021 7:11:25 AM | ||||||||||||||||||||||||||||||
| 494357 | 9626 | 8/26/2021 7:07:18 AM | 8/26/2021 7:07:19 AM | IVR call: balance | Received call for balance for account 10241372 undefined | 7 | 2 | 6005 | 78 | 78 | 8/26/2021 7:07:19 AM | ||||||||||||||||||||||||||||||
| 494345 | 9626 | 8/26/2021 7:05:39 AM | 8/26/2021 7:05:40 AM | IVR call: balance | Received call for balance for account 10241372 undefined | 7 | 2 | 6005 | 78 | 78 | 8/26/2021 7:05:40 AM | ||||||||||||||||||||||||||||||
| 9625 | 8/26/2021 7:05:22 AM | 12/17/2021 7:07:37 AM | no valid query details | no valid query details | 4 | 2 | 8507 | 77 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-26T07:10:56.336Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-26T07:30:45.563Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-26T07:30:49.944Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-26T07:30:58.349Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-12-03T08:20:29.386Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-12-03T08:24:04.685Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-12-17T07:07:37.348Z"}] | 77 | 12/17/2021 7:07:37 AM | 20 | |||||||||||||||||||||||||||||
| 494319 | 9622 | 8/26/2021 6:49:54 AM | 8/26/2021 6:49:55 AM | IVR call: balance | Received call for balance for account 10249376 undefined | 7 | 2 | 8506 | 78 | 78 | 8/26/2021 6:49:55 AM | ||||||||||||||||||||||||||||||
| 494316 | 6813 | 8/26/2021 6:48:25 AM | 8/26/2021 6:48:26 AM | IVR call: balance | Received call for balance for account 10064357 undefined | 7 | 2 | 5927 | 78 | 78 | 8/26/2021 6:48:26 AM | ||||||||||||||||||||||||||||||
| 494297 | 8/26/2021 6:44:17 AM | 8/26/2021 6:44:17 AM | IVR call:$137 | Received call for $670 for account undefined | 8/26/2021 6:44:17 AM |