Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 5832 | 8/31/2021 6:41:33 AM | 8/31/2021 6:41:35 AM | 2 | 4977 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-31T06:40:59.622Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 498927 | 5696 | 8/31/2021 6:40:58 AM | 8/31/2021 6:40:59 AM | IVR call: balance | Received call for balance for account 10073212 undefined | 7 | 2 | 4850 | 78 | 78 | 8/31/2021 6:40:59 AM | ||||||||||||||||||||||||||||||
| 498920 | 7123 | 8/31/2021 6:38:44 AM | 8/31/2021 6:38:45 AM | IVR call: balance | Received call for balance for account 10004826 undefined | 7 | 2 | 6214 | 78 | 78 | 8/31/2021 6:38:45 AM | ||||||||||||||||||||||||||||||
| 498917 | 7987 | 8/31/2021 6:37:53 AM | 8/31/2021 6:37:54 AM | IVR call: balance | Received call for balance for account 10391928 undefined | 7 | 2 | 7020 | 78 | 78 | 8/31/2021 6:37:54 AM | ||||||||||||||||||||||||||||||
| 9768 | 8/31/2021 6:28:11 AM | 2/13/2022 8:12:47 AM | water query | old water meter were changed, new meter doesnt reflect on account and smart meter doesnt pick up any reading as it is still falling under old meter. For last 5 month there is no water charges on account.<div><br></div><div>Journal processed and approved. Query resolved.</div> | 27 | 3 | 8645 | 75 | 2 | 23 | 1 | 51 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-31T06:27:38.134Z"},{"op":"R","uid":"23","un":"bevins","dt":"2021-08-31T06:50:30.098Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T11:44:58.913Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T08:11:08.791Z"}] | 1 | 112 | 214 | 2/13/2022 8:12:47 AM | 173 | 214 | ||||||||||||||||||||||
| 498882 | 6004 | 8/31/2021 6:12:48 AM | 8/31/2021 6:12:49 AM | IVR call: balance | Received call for balance for account 10399172 undefined | 7 | 2 | 5139 | 78 | 78 | 8/31/2021 6:12:49 AM | ||||||||||||||||||||||||||||||
| 9767 | 8/31/2021 6:10:43 AM | 8/31/2021 6:10:45 AM | 2 | 8644 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-31T06:10:10.182Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 498838 | 8256 | 8/31/2021 5:44:11 AM | 8/31/2021 5:44:12 AM | IVR call: balance | Received call for balance for account 10397877 undefined | 7 | 2 | 7266 | 78 | 78 | 8/31/2021 5:44:12 AM | ||||||||||||||||||||||||||||||
| 498829 | 4742 | 8/31/2021 5:23:43 AM | 8/31/2021 5:23:44 AM | IVR call: balance | Received call for balance for account 10244473 undefined | 7 | 2 | 4009 | 78 | 78 | 8/31/2021 5:23:44 AM | ||||||||||||||||||||||||||||||
| 498828 | 4742 | 8/31/2021 5:20:47 AM | 8/31/2021 5:20:48 AM | IVR call: balance | Received call for balance for account 10244473 undefined | 7 | 2 | 4009 | 78 | 78 | 8/31/2021 5:20:48 AM | ||||||||||||||||||||||||||||||
| 498805 | 5032 | 8/31/2021 4:35:18 AM | 8/31/2021 4:35:44 AM | IVR call: statement | Received call for statement for account 10246239 sent message: 2011 | 8 | 2 | 4215 | 79 | 79 | 8/31/2021 4:35:44 AM | 117740 | |||||||||||||||||||||||||||||
| 498791 | 7016 | 8/31/2021 2:10:16 AM | 8/31/2021 2:10:57 AM | IVR call: statement | Received call for statement for account 10037829 sent message: 2010 | 8 | 2 | 6114 | 79 | 79 | 8/31/2021 2:10:57 AM | 117739 | |||||||||||||||||||||||||||||
| 498790 | 8196 | 8/30/2021 10:46:00 PM | 8/30/2021 10:46:17 PM | IVR call: statement | Received call for statement for account 10380579 sent message: 2009 | 8 | 2 | 55 | 79 | 79 | 8/30/2021 10:46:17 PM | 117738 | |||||||||||||||||||||||||||||
| 498789 | 8196 | 8/30/2021 10:44:42 PM | 8/30/2021 10:44:43 PM | IVR call: balance | Received call for balance for account 10380579 undefined | 7 | 2 | 55 | 78 | 78 | 8/30/2021 10:44:43 PM | ||||||||||||||||||||||||||||||
| 498787 | 7646 | 8/30/2021 7:59:09 PM | 8/30/2021 7:59:10 PM | IVR call: balance | Received call for balance for account 10008278 undefined | 7 | 2 | 6697 | 78 | 78 | 8/30/2021 7:59:10 PM | ||||||||||||||||||||||||||||||
| 498786 | 7646 | 8/30/2021 7:20:09 PM | 8/30/2021 7:20:10 PM | IVR call: balance | Received call for balance for account 10008278 undefined | 7 | 2 | 6697 | 78 | 78 | 8/30/2021 7:20:10 PM | ||||||||||||||||||||||||||||||
| 498752 | 5017 | 8/30/2021 5:49:14 PM | 8/30/2021 5:49:15 PM | IVR call: balance | Received call for balance for account 10284186 undefined | 7 | 2 | 4201 | 78 | 78 | 8/30/2021 5:49:15 PM | ||||||||||||||||||||||||||||||
| 498748 | 5017 | 8/30/2021 5:48:25 PM | 8/30/2021 5:48:26 PM | IVR call: balance | Received call for balance for account 10284186 undefined | 7 | 2 | 4201 | 78 | 78 | 8/30/2021 5:48:26 PM | ||||||||||||||||||||||||||||||
| 498727 | 5567 | 8/30/2021 5:04:19 PM | 8/30/2021 5:04:20 PM | IVR call: balance | Received call for balance for account 20009451 undefined | 7 | 2 | 4731 | 78 | 78 | 8/30/2021 5:04:20 PM | ||||||||||||||||||||||||||||||
| 498726 | 5567 | 8/30/2021 5:03:12 PM | 8/30/2021 5:03:35 PM | IVR call: statement | Received call for statement for account 20009451 sent message: 2008 | 8 | 2 | 4731 | 79 | 79 | 8/30/2021 5:03:35 PM | 117737 |