Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 499347 | 7987 | 8/31/2021 10:07:47 AM | 8/31/2021 10:08:02 AM | IVR call: statement | Received call for statement for account 10391928 sent message: 2020 | 8 | 2 | 7020 | 79 | 79 | 8/31/2021 10:08:02 AM | 117749 | |||||||||||||||||||||||||||||
| 499340 | 6959 | 8/31/2021 10:02:04 AM | 8/31/2021 10:02:05 AM | IVR call: balance | Received call for balance for account 10380189 undefined | 7 | 2 | 6058 | 78 | 78 | 8/31/2021 10:02:05 AM | ||||||||||||||||||||||||||||||
| 499305 | 4933 | 8/31/2021 9:49:57 AM | 8/31/2021 9:50:52 AM | IVR call: statement | Received call for statement for account 10052528 sent message: 2019 | 8 | 2 | 4126 | 79 | 79 | 8/31/2021 9:50:52 AM | 117748 | |||||||||||||||||||||||||||||
| 9788 | 8/31/2021 9:49:35 AM | 11/20/2021 12:18:31 PM | Water | <b>Investigate and Evaluate </b>Six Month Policy | 30 | 3 | 8664 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T09:47:34.103Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:18:19.864Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 9787 | 8/31/2021 9:44:49 AM | 11/11/2022 8:30:01 AM | reading incorrect | reading incorrect <div><br></div><div>QRC RESPONSE: Query closed as query logged does not provide the correct reading and date of dispute to compare and assess.</div> | 27 | 3 | 8663 | 5 | 2 | 23 | 1 | 44 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T09:44:49.901Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T09:44:56.010Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T10:05:47.438Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:17:21.111Z"}] | 1 | 111 | 14 | 11/11/2022 8:30:01 AM | 133575 | 3 | 3 | |||||||||||||||||||||
| 499246 | 9786 | 8/31/2021 9:13:40 AM | 8/31/2021 9:13:40 AM | IVR call:$163 | Received call for $696 for account 10271460 | 8662 | 8/31/2021 9:13:40 AM | ||||||||||||||||||||||||||||||||||
| 9784 | 8/31/2021 9:12:17 AM | 4/12/2022 9:47:18 AM | Water | <b>Evaluate Six Month Policy- 201403-202101</b><br/><b>Journal Amount</b>: [174651.40] | 27 | 3 | 8661 | 10 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T09:10:16.050Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-02T06:26:56.962Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:16:31.756Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-02-15T06:56:26.178Z"}] | 1 | 101 | 2 | 4/12/2022 9:47:18 AM | 10 | 2 | ||||||||||||||||||||||
| 499243 | 9785 | 8/31/2021 9:10:38 AM | 8/31/2021 9:10:40 AM | IVR call: balance | Received call for balance for account 10012884 undefined | 7 | 2 | 8660 | 78 | 78 | 8/31/2021 9:10:40 AM | ||||||||||||||||||||||||||||||
| 499238 | 8262 | 8/31/2021 9:07:14 AM | 3/22/2022 12:48:28 PM | IVR call: balance | Received call for balance for account 10247321 undefined | 7 | 2 | 7270 | 78 | [{"op":"R","uid":"175","un":"zukiswat","dt":"2022-03-22T12:57:44.887Z"}] | 78 | 3/22/2022 12:48:28 PM | 175 | ||||||||||||||||||||||||||||
| 499236 | 5839 | 8/31/2021 9:06:14 AM | 8/31/2021 9:06:15 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 | 78 | 8/31/2021 9:06:15 AM | ||||||||||||||||||||||||||||||
| 499235 | 5839 | 8/31/2021 9:05:17 AM | 8/31/2021 9:05:19 AM | IVR call: balance | Received call for balance for account 10008881 undefined | 7 | 2 | 4984 | 78 | 78 | 8/31/2021 9:05:19 AM | ||||||||||||||||||||||||||||||
| 499224 | 5983 | 8/31/2021 8:57:06 AM | 8/31/2021 8:57:06 AM | IVR call: balance | Received call for balance for account 10345419 undefined | 7 | 2 | 5120 | 78 | 78 | 8/31/2021 8:57:06 AM | ||||||||||||||||||||||||||||||
| 9783 | 8/31/2021 8:55:55 AM | 11/20/2021 12:15:45 PM | leak credit journal done for 202103-202104 av 21kl | leak credit journal done for 202103-202104 av 21kl<br/><b>Journal Number</b>: [120456]<br/><b>Journal Amount</b>: [-R1,846.45] | 27 | 3 | 8659 | 8 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-31T08:55:56.312Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-31T08:56:01.017Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-15T06:37:11.681Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:15:45.667Z"}] | 1 | 96 | 3 | 11/20/2021 12:15:45 PM | 8 | 3 | ||||||||||||||||||||||
| 499217 | 9781 | 8/31/2021 8:51:57 AM | 8/31/2021 8:52:51 AM | IVR call: statement | Received call for statement for account 10146710 sent message: 2018 | 8 | 2 | 8658 | 79 | 79 | 8/31/2021 8:52:51 AM | 117747 | |||||||||||||||||||||||||||||
| 9780 | 8/31/2021 8:42:15 AM | 8/31/2021 8:42:17 AM | 2 | 8657 | [{"op":"R","uid":"21","un":"heinrichs","dt":"2021-08-31T08:40:14.040Z"}] | 21 | |||||||||||||||||||||||||||||||||||
| 499177 | 8756 | 8/31/2021 8:36:37 AM | 8/31/2021 8:36:58 AM | IVR call: statement | Received call for statement for account 10393420 sent message: 2017 | 8 | 2 | 7730 | 79 | 79 | 8/31/2021 8:36:58 AM | 117746 | |||||||||||||||||||||||||||||
| 9779 | 8/31/2021 8:33:31 AM | 2/6/2023 7:58:58 AM | Water | <b>Query</b>. Assess Six Month Policy.<br/><b>Journal Number</b>: [914816]<br/><b>Journal Amount</b>: [-R10.240.31] | 27 | 3 | 8656 | 15 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T08:31:30.040Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T08:34:00.601Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T08:34:17.882Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:14:58.380Z"}] | 1 | 101 | 14 | 2/6/2023 7:58:52 AM | 3 | 3 | ||||||||||||||||||||||
| 499150 | 9777 | 8/31/2021 8:27:08 AM | 8/31/2021 8:27:40 AM | IVR call: statement | Received call for statement for account 10236140 sent message: 2016 | 8 | 2 | 8653 | 79 | 79 | 8/31/2021 8:27:40 AM | 117745 | |||||||||||||||||||||||||||||
| 499130 | 9778 | 8/31/2021 8:17:10 AM | 8/31/2021 8:17:11 AM | IVR call: balance | Received call for balance for account 10166603 undefined | 7 | 2 | 8655 | 78 | 78 | 8/31/2021 8:17:11 AM | ||||||||||||||||||||||||||||||
| 9776 | 8/31/2021 8:15:45 AM | 7/21/2022 2:41:32 PM | Termination | <b>Late Termination.</b><div><b>Account terminated</b></div><br/><b>Journal Number</b>: [562303]<br/><b>Journal Amount</b>: [223672.94] | 27 | 3 | 8654 | 7 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T08:13:43.768Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-03T09:31:12.586Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:13:13.591Z"},{"op":"R","uid":"16","un":"cumilem","dt":"2021-12-01T08:29:45.682Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-02T11:57:18.672Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2022-02-02T12:31:05.232Z"}] | 6 | 122 | 14 | 7/21/2022 2:41:25 PM | 2 | 2 |