Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 499427 | 9800 | 8/31/2021 10:54:34 AM | 8/31/2021 10:54:35 AM | IVR call: balance | Received call for balance for account 10428130 undefined | 7 | 2 | 8674 | 78 | 78 | 8/31/2021 10:54:35 AM | ||||||||||||||||||||||||||||||
| 499413 | 7536 | 8/31/2021 10:49:48 AM | 8/31/2021 10:49:49 AM | IVR call: balance | Received call for balance for account 10310693 undefined | 7 | 2 | 6589 | 78 | 78 | 8/31/2021 10:49:49 AM | ||||||||||||||||||||||||||||||
| 499411 | 7229 | 8/31/2021 10:47:02 AM | 8/31/2021 10:47:03 AM | IVR call: balance | Received call for balance for account 10071820 undefined | 7 | 2 | 6310 | 78 | 78 | 8/31/2021 10:47:03 AM | ||||||||||||||||||||||||||||||
| 499405 | 7229 | 8/31/2021 10:45:50 AM | 8/31/2021 10:45:51 AM | IVR call: balance | Received call for balance for account 10071820 undefined | 7 | 2 | 6310 | 78 | 78 | 8/31/2021 10:45:51 AM | ||||||||||||||||||||||||||||||
| 499403 | 9797 | 8/31/2021 10:44:55 AM | 8/31/2021 10:45:14 AM | IVR call: meter-reading | Received call for meter-reading for account 10422458 Meter reading: [3515] Meter type: [water] | 10 | 2 | 8673 | 81 | 81 | |||||||||||||||||||||||||||||||
| 499402 | 4816 | 8/31/2021 10:43:09 AM | 8/31/2021 10:43:26 AM | IVR call: statement | Received call for statement for account 10378684 sent message: 2023 | 8 | 2 | 4060 | 79 | 79 | 8/31/2021 10:43:26 AM | 117752 | |||||||||||||||||||||||||||||
| 499399 | 9797 | 8/31/2021 10:43:06 AM | 8/31/2021 10:43:59 AM | IVR call: meter-reading | Received call for meter-reading for account 10422458 Meter reading: [55] Meter type: [electric] | 10 | 2 | 8673 | 81 | 81 | |||||||||||||||||||||||||||||||
| 499400 | 4816 | 8/31/2021 10:42:18 AM | 8/31/2021 10:42:19 AM | IVR call: balance | Received call for balance for account 10378684 undefined | 7 | 2 | 4060 | 78 | 78 | 8/31/2021 10:42:19 AM | ||||||||||||||||||||||||||||||
| 9796 | 8/31/2021 10:40:19 AM | 9/3/2021 8:34:53 AM | Water | <b>Evaluate </b>Six Month policy.<div><br></div><div>6 months policy journal done </div><br/><b>Journal Number</b>: [120717] | 27 | 3 | 8672 | 8 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T10:38:18.482Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T12:38:35.722Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-31T13:06:06.415Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-09-03T08:36:02.199Z"}] | 1 | 95 | 9/3/2021 8:34:53 AM | 8 | 12 | |||||||||||||||||||||||
| 499390 | 5095 | 8/31/2021 10:37:11 AM | 8/31/2021 10:37:12 AM | IVR call: balance | Received call for balance for account 10000414 undefined | 7 | 2 | 1236 | 78 | 78 | 8/31/2021 10:37:12 AM | ||||||||||||||||||||||||||||||
| 499385 | 7486 | 8/31/2021 10:35:43 AM | 8/31/2021 10:35:43 AM | IVR call: balance | Received call for balance for account 10405076 undefined | 7 | 2 | 6544 | 78 | 78 | 8/31/2021 10:35:43 AM | ||||||||||||||||||||||||||||||
| 499383 | 9795 | 8/31/2021 10:35:03 AM | 8/31/2021 10:35:28 AM | IVR call: statement | Received call for statement for account 10066277 sent message: 2022 | 8 | 2 | 8671 | 79 | 79 | 8/31/2021 10:35:28 AM | 117751 | |||||||||||||||||||||||||||||
| 499381 | 9794 | 8/31/2021 10:33:55 AM | 8/31/2021 10:33:56 AM | IVR call: balance | Received call for balance for account 10081504 undefined | 7 | 2 | 8670 | 78 | 78 | 8/31/2021 10:33:56 AM | ||||||||||||||||||||||||||||||
| 9791 | 8/31/2021 10:32:59 AM | 7/15/2022 9:32:30 AM | Termination | <b>Late Termination</b>.<div><br></div><div><b><u>QRC RESPONSE: </u></b>Services are charged on current registered owner account. There is no new owner information, query closed.</div> | 27 | 3 | 8669 | 11 | 2 | 23 | 6 | 107 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T10:30:57.632Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:22:52.572Z"}] | 6 | 122 | 14 | 7/9/2022 7:36:40 AM | 13 | 8 | ||||||||||||||||||||||
| 9792 | 8/31/2021 10:32:30 AM | 2/13/2022 10:21:56 AM | Reading Update Request | <table border="0" cellpadding="0" cellspacing="0" width="256" style="border-collapse: collapse;width:192pt"><tbody><tr height="60" style="mso-height-source:userset;height:45.6pt"> <td height="60" class="xl63" width="256" style="height:45.6pt;width:192pt">CONSUMER PICUTURE SN212070919 READING TAKEN 01.07.2021 106 ON SOLAR SN212070919 0.097<br>Journal processed and approved. Query resolved.</td></tr></tbody></table> | 27 | 3 | 8668 | 15 | 4 | 23 | 1 | 47 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T10:32:30.756Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:22:00.389Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-13T10:19:47.650Z"}] | 1 | 111 | 214 | 2/13/2022 10:21:56 AM | 15 | 214 | ||||||||||||||||||||||
| 499378 | 4505 | 8/31/2021 10:31:09 AM | 8/31/2021 10:31:10 AM | IVR call: balance | Received call for balance for account 10351045 undefined | 7 | 2 | 3839 | 78 | 78 | 8/31/2021 10:31:10 AM | ||||||||||||||||||||||||||||||
| 499375 | 9793 | 8/31/2021 10:29:25 AM | 8/31/2021 10:29:40 AM | IVR call: statement | Received call for statement for account 10397893 sent message: 2021 | 8 | 2 | 8667 | 79 | 79 | 8/31/2021 10:29:40 AM | 117750 | |||||||||||||||||||||||||||||
| 9789 | 8/31/2021 10:18:15 AM | 6/19/2022 10:39:02 AM | Meter Confirmation | <span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;">Meter Confirmation</span><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);">METER READING FOR METER NO SN160729775 IS 1133 TAKEN ON 01.07.2021</span><span style="color: rgba(0, 0, 0, 0.87); font-size: 14px; letter-spacing: 0.13118px;"><br></span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);"><br></span></div><div><span style="font-family: "Courier New", Helvetica, sans-serif; font-size: 11px; letter-spacing: 1px; text-indent: 1px; white-space: pre; background-color: rgb(242, 253, 254);">account in order </span></div> | 27 | 3 | 8665 | 132 | 4 | 23 | 1 | 66 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-31T10:18:15.968Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:19:16.431Z"}] | 1 | 112 | 14 | 6/19/2022 10:37:52 AM | 13 | 13 | ||||||||||||||||||||||
| 9790 | 8/31/2021 10:16:26 AM | 7/9/2022 8:05:18 AM | Electricity | <p class="MsoNormal"><span lang="EN-US">Consumer has a prepaid meter but they charging him over interim but he has changed conventional to prepaid meter electricity dated 16<sup>th</sup> of June 2021<o:p></o:p></span></p><p class="MsoNormal"><span lang="EN-US">Prepaid Meter no is- 14370174469{<b>Investigate</b>)<o:p></o:p></span></p><p class="MsoNormal">meter close and interims reversed 202110</p><p class="MsoNormal"><span lang="EN-US"> </span></p> | 27 | 3 | 8666 | 7 | 2 | 23 | 2 | 104 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T10:14:25.307Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T10:19:17.391Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T10:19:38.262Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:20:21.922Z"}] | 2 | 112 | 14 | 7/9/2022 8:05:18 AM | 13 | 13 | ||||||||||||||||||||||
| 9778 | 8/31/2021 10:08:09 AM | 8/31/2021 10:08:09 AM | 1 |