Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 499621 | 6417 | 8/31/2021 1:20:09 PM | 8/31/2021 1:20:33 PM | IVR call: statement | Received call for statement for account 10397805 sent message: 2032 | 8 | 2 | 5534 | 79 | 79 | 8/31/2021 1:20:33 PM | 117761 | |||||||||||||||||||||||||||||
| 499615 | 9311 | 8/31/2021 1:18:04 PM | 8/31/2021 1:18:05 PM | IVR call: balance | Received call for balance for account 10420692 undefined | 7 | 2 | 8229 | 78 | 78 | 8/31/2021 1:18:05 PM | ||||||||||||||||||||||||||||||
| 499610 | 9295 | 8/31/2021 1:16:33 PM | 11/2/2021 8:48:32 AM | IVR call: balance | Received call for balance for account 10427308 undefined | 7 | 2 | 8215 | 78 | [{"op":"R","uid":"18","un":"lindan","dt":"2021-11-02T08:48:33.134Z"}] | 78 | 11/2/2021 8:48:32 AM | 18 | ||||||||||||||||||||||||||||
| 9812 | 8/31/2021 1:14:15 PM | 10/22/2022 6:46:36 AM | Water | Query: Investigate high Water bill: in couple of days billed R7000.00<div><br></div><div>QRC RESPONSE:</div><div>Query Closed. No date provided in reference to the query or billing period.</div><div>June 2022 write off cleared older debt</div> | 27 | 3 | 8688 | 15 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T13:12:13.711Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:28:21.199Z"}] | 1 | 101 | 14 | 10/22/2022 6:46:36 AM | 134817 | 3 | 3 | |||||||||||||||||||||
| 499597 | 5372 | 8/31/2021 1:07:46 PM | 8/31/2021 1:08:05 PM | IVR call: statement | Received call for statement for account 20428614 sent message: 2031 | 8 | 2 | 4539 | 79 | 79 | 8/31/2021 1:08:05 PM | 117760 | |||||||||||||||||||||||||||||
| 499594 | 8175 | 8/31/2021 1:04:03 PM | 8/31/2021 1:04:04 PM | IVR call: balance | Received call for balance for account 10345862 undefined | 7 | 2 | 6980 | 78 | 78 | 8/31/2021 1:04:04 PM | ||||||||||||||||||||||||||||||
| 499592 | 9811 | 8/31/2021 1:03:38 PM | 8/31/2021 1:04:01 PM | IVR call: statement | Received call for statement for account 10387958 sent message: 2030 | 8 | 2 | 8687 | 79 | 79 | 8/31/2021 1:04:01 PM | 117759 | |||||||||||||||||||||||||||||
| 499583 | 7415 | 8/31/2021 12:59:07 PM | 8/31/2021 12:59:30 PM | IVR call: statement | Received call for statement for account 10251133 sent message: 2029 | 8 | 2 | 6482 | 79 | 79 | 8/31/2021 12:59:30 PM | 117758 | |||||||||||||||||||||||||||||
| 9810 | 8/31/2021 12:51:48 PM | 10/22/2022 7:40:23 AM | Water | <b>Water Query</b>: Consumer has just paid an amount of R59000 dated 2021/05/31 and he always has been over charged in water please kindly investigate on this matter<p class="MsoNormal"><span lang="EN-US"> </span></p><p class="MsoNormal"><span lang="EN-US">QRC RESPONSE: Query Closed</span></p><p class="MsoNormal"><span lang="EN-US">Account does not qualify for policy adjustment as there is no unread period that exceeds 06 months. </span>Charges raised are based on recorded usage on the meter. </p><p class="MsoNormal">Log a new query if leaks were repaired and upload a signed copy of the plumbers letter</p> | 27 | 3 | 8686 | 15 | 2 | 23 | 1 | 50 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T12:49:46.934Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:27:07.180Z"}] | 1 | 101 | 14 | 10/22/2022 7:37:24 AM | 138130 | 3 | 3 | |||||||||||||||||||||
| 499569 | 4923 | 8/31/2021 12:48:17 PM | 8/31/2021 12:48:18 PM | IVR call: balance | Received call for balance for account 10410003 undefined | 7 | 2 | 4119 | 78 | 78 | 8/31/2021 12:48:18 PM | ||||||||||||||||||||||||||||||
| 499567 | 9809 | 8/31/2021 12:46:06 PM | 8/31/2021 12:46:07 PM | IVR call: balance | Received call for balance for account 10004112 undefined | 7 | 2 | 8685 | 78 | 78 | 8/31/2021 12:46:07 PM | ||||||||||||||||||||||||||||||
| 499566 | 7415 | 8/31/2021 12:46:02 PM | 8/31/2021 12:46:03 PM | IVR call: balance | Received call for balance for account 10251133 undefined | 7 | 2 | 6482 | 78 | 78 | 8/31/2021 12:46:03 PM | ||||||||||||||||||||||||||||||
| 499562 | 9809 | 8/31/2021 12:45:12 PM | 8/31/2021 12:45:13 PM | IVR call: balance | Received call for balance for account 10004112 undefined | 7 | 2 | 8685 | 78 | 78 | 8/31/2021 12:45:13 PM | ||||||||||||||||||||||||||||||
| 499560 | 9809 | 8/31/2021 12:44:36 PM | 8/31/2021 12:44:37 PM | IVR call: balance | Received call for balance for account 10004112 undefined | 7 | 2 | 8685 | 78 | 78 | 8/31/2021 12:44:37 PM | ||||||||||||||||||||||||||||||
| 499559 | 5372 | 8/31/2021 12:44:24 PM | 8/31/2021 12:44:25 PM | IVR call: balance | Received call for balance for account 20428614 undefined | 7 | 2 | 4539 | 78 | 78 | 8/31/2021 12:44:25 PM | ||||||||||||||||||||||||||||||
| 499552 | 9801 | 8/31/2021 12:41:22 PM | 8/31/2021 12:41:22 PM | IVR call: balance | Received call for balance for account 10402813 undefined | 7 | 2 | 8676 | 78 | 78 | 8/31/2021 12:41:22 PM | ||||||||||||||||||||||||||||||
| 499547 | 8173 | 8/31/2021 12:38:59 PM | 8/31/2021 12:39:00 PM | IVR call: balance | Received call for balance for account 10006667 undefined | 7 | 2 | 7194 | 78 | 78 | 8/31/2021 12:39:00 PM | ||||||||||||||||||||||||||||||
| 9807 | 8/31/2021 12:35:51 PM | 3/22/2022 2:33:09 PM | Water | <b>Evaluate</b> Six Month Policy- Period 202005-202106 ;and <b>Further investigate</b><br/><b>Journal Amount</b>: [94013.61] | 27 | 3 | 8684 | 13 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-31T12:33:49.701Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T09:38:35.160Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-01T09:49:02.613Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:26:24.115Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2022-03-22T14:32:45.243Z"}] | 1 | 101 | 2 | 3/22/2022 2:33:09 PM | 13 | 2 | ||||||||||||||||||||||
| 9808 | 8/31/2021 12:33:48 PM | 3/28/2022 7:08:29 AM | 6 months policy 20210727 | 6 months policy 20210727<br/><b>Journal Number</b>: [120692] | 24 | 3 | 8683 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-31T12:34:06.820Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-20T12:25:21.084Z"}] | 1 | 101 | 14 | 14 | |||||||||||||||||||||||||
| 499533 | 9031 | 8/31/2021 12:29:29 PM | 8/31/2021 12:29:57 PM | IVR call: statement | Received call for statement for account 10388288 sent message: 2028 | 8 | 2 | 7983 | 79 | 79 | 8/31/2021 12:29:57 PM | 117757 |