Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1081329 | 40610 | 3/1/2023 10:11:31 AM | 3/1/2023 10:11:32 AM | IVR call: balance | Received call for balance for account 10152350 undefined | 7 | 2 | 15375 | 78 | ||||||||||||||||||||||||||||||||
| 1081331 | 40609 | 3/1/2023 10:11:26 AM | 3/1/2023 10:11:27 AM | IVR call: balance | Received call for balance for account 10441122 undefined | 7 | 2 | 31282 | 78 | ||||||||||||||||||||||||||||||||
| 1081315 | 40608 | 3/1/2023 10:06:07 AM | 3/1/2023 10:06:08 AM | IVR call:? | Received call for ? for account 10392726 | 5728 | |||||||||||||||||||||||||||||||||||
| 11901 | 3/1/2023 10:02:25 AM | 3/1/2023 10:02:28 AM | 102 SSQ Meter Changed | The meter for unit 102 Southernwood Square has been changed between November and December 2021 from 090047501 (old meter) to 212081032 (new meter). The picture of the new meter is attached. | 23 | 3 | 29892 | 17 | 2 | 23 | 1 | 112 | 273 | ||||||||||||||||||||||||||||
| 1081308 | 40607 | 3/1/2023 10:02:08 AM | 3/1/2023 10:02:09 AM | IVR call: balance | Received call for balance for account 10255633 undefined | 7 | 2 | 31281 | 78 | ||||||||||||||||||||||||||||||||
| 15711 | 3/1/2023 10:01:28 AM | 3/1/2023 10:01:31 AM | WATER READING INCORRECT ON ACCOUNT | On checking the water readings on my account, the readings do not correspond with what I record every last day of the month. On the 31st December 2022 the reading was 430. According to the account 24 February 2023 the reading was 425 on the 2nd January 2023. This is impossible unless the meter is going backwards. I can confirm it is not, as on the 31st January 2023 the reading was 443. Please attend and reply | 23 | 3 | 14959 | 17 | 2 | 23 | 1 | 111 | 529 | ||||||||||||||||||||||||||||
| 1081303 | 40606 | 3/1/2023 9:57:16 AM | 3/1/2023 9:57:17 AM | IVR call: balance | Received call for balance for account 10277546 undefined | 7 | 2 | 31117 | 78 | ||||||||||||||||||||||||||||||||
| 1081286 | 40605 | 3/1/2023 9:49:33 AM | 3/1/2023 9:49:34 AM | IVR call: balance | Received call for balance for account 10281512 undefined | 7 | 2 | 1171 | 78 | ||||||||||||||||||||||||||||||||
| 40603 | 3/1/2023 9:49:20 AM | 3/1/2023 9:49:23 AM | electricity | nov 2022 pre paid e.l meter was installed and to date account still billed for conventional e.l | 6 | 3 | 31280 | 25 | 5 | 2 | 23 | 2 | 103 | 25 | |||||||||||||||||||||||||||
| 1081284 | 40604 | 3/1/2023 9:48:13 AM | 3/1/2023 9:48:29 AM | IVR call: statement | Received call for statement for account 10298959 sent message: 36632 | 8 | 2 | 27930 | 79 | ||||||||||||||||||||||||||||||||
| 1081280 | 40602 | 3/1/2023 9:46:10 AM | 3/1/2023 9:46:11 AM | IVR call: balance | Received call for balance for account 10038235 undefined | 7 | 2 | 28584 | 78 | ||||||||||||||||||||||||||||||||
| 1081274 | 40601 | 3/1/2023 9:44:41 AM | 3/1/2023 9:44:53 AM | IVR call: statement | Received call for statement for account 10038235 sent message: 36631 | 8 | 2 | 28584 | 79 | ||||||||||||||||||||||||||||||||
| 1081269 | 40600 | 3/1/2023 9:43:36 AM | 3/1/2023 9:43:54 AM | IVR call: statement | Received call for statement for account 10170053 sent message: 36630 | 8 | 2 | 31279 | 79 | ||||||||||||||||||||||||||||||||
| 11894 | 3/1/2023 9:40:56 AM | 3/1/2023 9:41:00 AM | 97 SSQ Meter Changed | The meter for unit 97 Southernwood Square has been changed between August and September 2022 from 090047517 (old meter) to 222044946 (new meter) | 23 | 3 | 10659 | 17 | 2 | 23 | 1 | 112 | 271 | ||||||||||||||||||||||||||||
| 1081254 | 40599 | 3/1/2023 9:37:55 AM | 3/1/2023 9:37:56 AM | IVR call: balance | Received call for balance for account 10038234 undefined | 7 | 2 | 5210 | 78 | ||||||||||||||||||||||||||||||||
| 1081243 | 40598 | 3/1/2023 9:34:17 AM | 3/1/2023 9:34:41 AM | IVR call: statement | Received call for statement for account 10435456 sent message: 36625 | 8 | 2 | 22031 | 79 | ||||||||||||||||||||||||||||||||
| 1081236 | 40597 | 3/1/2023 9:33:01 AM | 3/1/2023 9:33:23 AM | IVR call: meter-reading | Received call for meter-reading for account 10435456 Meter reading: [978] Meter type: [water] | 10 | 2 | 22031 | 81 | ||||||||||||||||||||||||||||||||
| 1081222 | 40596 | 3/1/2023 9:28:33 AM | 3/1/2023 9:28:49 AM | IVR call: statement | Received call for statement for account 10075718 sent message: 36624 | 8 | 2 | 26848 | 79 | ||||||||||||||||||||||||||||||||
| 40592 | 3/1/2023 9:19:40 AM | 3/1/2023 9:19:42 AM | Meter Reading | Need this meter read and charged on the BCM account please BCM ACC Number: 10075110 Please see attached meter reading as at 01.03.2023 (06104) | 23 | 3 | 31277 | 17 | 2 | 23 | 1 | 111 | 3136 | ||||||||||||||||||||||||||||
| 1081207 | 3/1/2023 9:19:37 AM | 3/1/2023 9:19:38 AM | IVR call:? | Received call for ? for account undefined |