Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1087448 | 41154 | 3/7/2023 12:10:22 PM | 3/7/2023 12:10:53 PM | IVR call: statement | Received call for statement for account 10052725 sent message: 37158 | 8 | 2 | 5307 | 79 | ||||||||||||||||||||||||||||||||
| 1087439 | 41153 | 3/7/2023 12:02:53 PM | 3/7/2023 12:02:54 PM | IVR call: balance | Received call for balance for account 20087869 undefined | 7 | 2 | 393 | 78 | ||||||||||||||||||||||||||||||||
| 1087426 | 41152 | 3/7/2023 11:53:01 AM | 3/7/2023 11:53:33 AM | IVR call: statement | Received call for statement for account 10075638 sent message: 37155 | 8 | 2 | 31416 | 79 | ||||||||||||||||||||||||||||||||
| 1087425 | 41151 | 3/7/2023 11:51:29 AM | 3/7/2023 11:51:30 AM | IVR call: balance | Received call for balance for account 10075638 undefined | 7 | 2 | 31416 | 78 | ||||||||||||||||||||||||||||||||
| 1087420 | 41150 | 3/7/2023 11:47:24 AM | 3/7/2023 11:47:25 AM | IVR call: balance | Received call for balance for account 10015346 undefined | 7 | 2 | 4373 | 78 | ||||||||||||||||||||||||||||||||
| 1087378 | 41149 | 3/7/2023 11:26:59 AM | 3/7/2023 11:27:01 AM | IVR call: balance | Received call for balance for account 10269681 undefined | 7 | 2 | 8996 | 78 | ||||||||||||||||||||||||||||||||
| 1087351 | 41148 | 3/7/2023 11:16:38 AM | 3/7/2023 11:16:39 AM | IVR call: balance | Received call for balance for account 10006767 undefined | 7 | 2 | 4542 | 78 | ||||||||||||||||||||||||||||||||
| 1087326 | 41147 | 3/7/2023 11:02:18 AM | 3/7/2023 11:02:19 AM | IVR call: balance | Received call for balance for account 10198545 undefined | 7 | 2 | 4193 | 78 | ||||||||||||||||||||||||||||||||
| 14126 | 3/7/2023 11:00:17 AM | 4/29/2023 6:35:19 AM | Electricity basic still charged on previous owner account | Electricity Basic charge of R327.46 still on account number 10352863 (Oak Ridge Trust) to be transferred to new owner account number 10442238 (Lulat Family Trust).<div><br></div><div><b>Query resolved:</b> services all transfared to new owner.</div> | 27 | 3 | 31415 | 5 | 2 | 23 | 6 | 122 | 4/29/2023 6:35:19 AM | 17 | 408 | 17 | |||||||||||||||||||||||||
| 33624 | 3/7/2023 10:58:33 AM | 3/7/2023 10:58:48 AM | basic electricity charge, & sewerage avilability | please reverse basic electricity charge and sewerage availability as this is a residential property now. | 6 | 3 | 28712 | 112 | 5 | 2 | 23 | 2 | 103 | 203 | 203 | ||||||||||||||||||||||||||
| 26424 | 3/7/2023 10:57:38 AM | 6/2/2023 8:40:09 AM | Water Leak detected | Leak detected on property. Please see attached proof. | 23 | 3 | 31356 | 17 | 2 | 23 | 1 | 96 | 146913 | 2509 | |||||||||||||||||||||||||||
| 1087289 | 41146 | 3/7/2023 10:56:56 AM | 3/7/2023 10:57:11 AM | IVR call: statement | Received call for statement for account 10288445 sent message: 37146 | 8 | 2 | 24433 | 79 | ||||||||||||||||||||||||||||||||
| 1087294 | 41145 | 3/7/2023 10:56:00 AM | 3/7/2023 10:56:01 AM | IVR call: balance | Received call for balance for account 20355162 undefined | 7 | 2 | 16605 | 78 | ||||||||||||||||||||||||||||||||
| 1087290 | 41144 | 3/7/2023 10:55:14 AM | 3/7/2023 10:55:15 AM | IVR call: balance | Received call for balance for account 10436427 undefined | 7 | 2 | 16604 | 78 | ||||||||||||||||||||||||||||||||
| 1087285 | 41143 | 3/7/2023 10:53:32 AM | 3/7/2023 10:53:33 AM | IVR call: balance | Received call for balance for account 20383674 undefined | 7 | 2 | 16603 | 78 | ||||||||||||||||||||||||||||||||
| 12021 | 3/7/2023 10:49:44 AM | 3/7/2023 10:49:47 AM | billed on wrong meter for 18 months | billed on 200500887 and then BNRG091 from Jan 2020 until corrected to meter BNRG094 in June 2021. I request that I be refunded all water charges for that period, and billed correctly. the meter I was being billed on is for a 2 bedroom with a family, my flat is a 1 bedroom with just me. | 23 | 3 | 11112 | 17 | 2 | 23 | 1 | 112 | 326 | ||||||||||||||||||||||||||||
| 1087275 | 3/7/2023 10:46:16 AM | 3/7/2023 10:46:16 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1087250 | 41142 | 3/7/2023 10:41:34 AM | 3/7/2023 10:41:55 AM | IVR call: statement | Received call for statement for account 10052396 sent message: 37143 | 8 | 2 | 6830 | 79 | ||||||||||||||||||||||||||||||||
| 1087248 | 41141 | 3/7/2023 10:39:39 AM | 3/7/2023 10:40:01 AM | IVR call: statement | Received call for statement for account 10045166 sent message: 37142 | 8 | 2 | 6826 | 79 | ||||||||||||||||||||||||||||||||
| 1087225 | 41140 | 3/7/2023 10:31:06 AM | 3/7/2023 10:31:23 AM | IVR call: statement | Received call for statement for account 10431471 sent message: 37141 | 8 | 2 | 9030 | 79 |