Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1087823 | 41173 | 3/7/2023 5:22:43 PM | 3/7/2023 5:22:44 PM | IVR call: balance | Received call for balance for account 10049331 undefined | 7 | 2 | 7016 | 78 | ||||||||||||||||||||||||||||||||
| 1087716 | 41172 | 3/7/2023 3:19:06 PM | 3/7/2023 3:19:07 PM | IVR call: balance | Received call for balance for account 10269056 undefined | 7 | 2 | 2614 | 78 | ||||||||||||||||||||||||||||||||
| 1087693 | 41171 | 3/7/2023 2:57:26 PM | 3/7/2023 2:57:27 PM | IVR call: balance | Received call for balance for account 10331945 undefined | 7 | 2 | 14772 | 78 | ||||||||||||||||||||||||||||||||
| 1087692 | 41170 | 3/7/2023 2:56:26 PM | 3/7/2023 2:56:27 PM | IVR call: balance | Received call for balance for account 10331945 undefined | 7 | 2 | 14772 | 78 | ||||||||||||||||||||||||||||||||
| 16767 | 3/7/2023 1:55:51 PM | 3/7/2023 1:55:53 PM | Final account paid | Beacon bay account 10352361 paid in full June 2021 | 23 | 3 | 16140 | 5 | 2 | 23 | 6 | 122 | 763 | ||||||||||||||||||||||||||||
| 41168 | 3/7/2023 1:42:52 PM | 4/18/2023 9:20:49 AM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK | 6 | 3 | 31420 | 114 | 17 | 2 | 23 | 1 | 96 | 145522 | 201 | ||||||||||||||||||||||||||
| 1087583 | 41169 | 3/7/2023 1:41:42 PM | 3/7/2023 1:41:42 PM | IVR call: balance | Received call for balance for account 10423452 undefined | 7 | 2 | 31421 | 78 | ||||||||||||||||||||||||||||||||
| 1087580 | 41167 | 3/7/2023 1:39:38 PM | 3/7/2023 1:39:39 PM | IVR call: balance | Received call for balance for account 10169247 undefined | 7 | 2 | 4706 | 78 | ||||||||||||||||||||||||||||||||
| 1087512 | 41165 | 3/7/2023 12:50:49 PM | 3/7/2023 12:50:50 PM | IVR call: balance | Received call for balance for account 10267635 undefined | 7 | 2 | 7894 | 78 | ||||||||||||||||||||||||||||||||
| 1087506 | 41164 | 3/7/2023 12:49:06 PM | 3/7/2023 12:49:07 PM | IVR call: balance | Received call for balance for account 10267635 undefined | 7 | 2 | 7894 | 78 | ||||||||||||||||||||||||||||||||
| 1087504 | 41163 | 3/7/2023 12:48:06 PM | 3/7/2023 12:48:07 PM | IVR call: balance | Received call for balance for account 10267635 undefined | 7 | 2 | 7894 | 78 | ||||||||||||||||||||||||||||||||
| 1087503 | 41162 | 3/7/2023 12:47:45 PM | 3/7/2023 12:47:46 PM | IVR call: balance | Received call for balance for account 10374443 undefined | 7 | 2 | 8576 | 78 | ||||||||||||||||||||||||||||||||
| 41160 | 3/7/2023 12:46:12 PM | 3/7/2023 12:46:15 PM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 20230225 | 6 | 3 | 31419 | 114 | 15 | 3 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 1087497 | 41161 | 3/7/2023 12:45:33 PM | 3/7/2023 12:45:34 PM | IVR call: balance | Received call for balance for account 10401032 undefined | 7 | 2 | 8579 | 78 | ||||||||||||||||||||||||||||||||
| 1087487 | 41159 | 3/7/2023 12:41:14 PM | 3/7/2023 12:41:41 PM | IVR call: statement | Received call for statement for account 20071121 sent message: 37163 | 8 | 2 | 31418 | 79 | ||||||||||||||||||||||||||||||||
| 1087486 | 41158 | 3/7/2023 12:40:17 PM | 3/7/2023 12:40:18 PM | IVR call: balance | Received call for balance for account 10401032 undefined | 7 | 2 | 8579 | 78 | ||||||||||||||||||||||||||||||||
| 1087470 | 41157 | 3/7/2023 12:30:57 PM | 3/7/2023 12:31:14 PM | IVR call: statement | Received call for statement for account 10442221 sent message: 37162 | 8 | 2 | 31192 | 79 | ||||||||||||||||||||||||||||||||
| 1087465 | 41156 | 3/7/2023 12:30:04 PM | 3/7/2023 12:30:06 PM | IVR call: balance | Received call for balance for account 10442221 undefined | 7 | 2 | 31192 | 78 | ||||||||||||||||||||||||||||||||
| 1087457 | 41155 | 3/7/2023 12:22:35 PM | 3/7/2023 12:22:36 PM | IVR call: balance | Received call for balance for account 10293989 undefined | 7 | 2 | 31417 | 78 | ||||||||||||||||||||||||||||||||
| 16129 | 3/7/2023 12:12:45 PM | 3/7/2023 12:12:48 PM | Water Readings | to BCM, I have not had a water reading for many months, from when the smart meter was installed. I did send emails but had very little response. Please could you try to remedy this problem. | 23 | 3 | 15430 | 4 | 2 | 23 | 1 | 113 | 614 |