Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1088861 | 41242 | 3/8/2023 12:57:46 PM | 3/8/2023 12:57:47 PM | IVR call: balance | Received call for balance for account 10381137 undefined | 7 | 2 | 7075 | 78 | ||||||||||||||||||||||||||||||||
| 8599 | 3/8/2023 12:55:34 PM | 3/8/2023 12:55:37 PM | NO CHARGE FOR FIRE AND REFUSE | NO FIRE AND REFUSE CHARGES ONLY WATER | 23 | 3 | 7547 | 5 | 2 | 23 | 3 | 115 | 744 | ||||||||||||||||||||||||||||
| 8599 | 3/8/2023 12:51:42 PM | 3/8/2023 12:51:45 PM | NO CHARGES ON ACCOUNT FOR ANY SERVICES | no services on the account | 23 | 3 | 20318 | 4 | 2 | 23 | 1 | 113 | 744 | ||||||||||||||||||||||||||||
| 8599 | 3/8/2023 12:47:20 PM | 3/8/2023 12:47:22 PM | WATER QUERY | The water meter reading captured on BCMM account date 26.03.2022 is incorrect, in fact the meter was covered in sand? Previous readings on BCMM account date 22.02.2022 was 1025. last reading taken manually on the 22.02.2023 was 0151 0031 meter number SW212080080 as per the attached photograph | 23 | 3 | 6016 | 17 | 2 | 23 | 1 | 111 | 744 | ||||||||||||||||||||||||||||
| 1088835 | 41240 | 3/8/2023 12:44:36 PM | 3/8/2023 12:44:37 PM | IVR call: balance | Received call for balance for account 10050595 undefined | 7 | 2 | 8322 | 78 | ||||||||||||||||||||||||||||||||
| 1088824 | 41239 | 3/8/2023 12:37:17 PM | 3/8/2023 12:37:18 PM | IVR call: balance | Received call for balance for account 10266336 undefined | 7 | 2 | 14303 | 78 | ||||||||||||||||||||||||||||||||
| 41238 | 3/8/2023 12:26:29 PM | 3/30/2023 9:53:48 AM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK | 6 | 3 | 31448 | 114 | 17 | 2 | 23 | 1 | 96 | 144911 | 201 | ||||||||||||||||||||||||||
| 41236 | 3/8/2023 12:06:25 PM | 3/8/2023 12:06:28 PM | water query | client had a water query submitted plumbers report at Dimbaza Civic Rent | 6 | 3 | 31447 | 162 | 17 | 3 | 23 | 1 | 96 | 916 | |||||||||||||||||||||||||||
| 1088787 | 41237 | 3/8/2023 12:02:34 PM | 3/8/2023 12:02:35 PM | IVR call: balance | Received call for balance for account 10384812 undefined | 7 | 2 | 628 | 78 | ||||||||||||||||||||||||||||||||
| 14870 | 3/8/2023 11:58:17 AM | 3/9/2023 9:03:40 AM | SEWERAGE TO HIGH | SEWERAGE CHARGE FOR 4 PANS + SEWERAGE COMMERCIAL TO HIGH | 23 | 3 | 14056 | 5 | 2 | 23 | 93 | 50 | 143829 | 449 | |||||||||||||||||||||||||||
| 14870 | 3/8/2023 11:55:50 AM | 3/9/2023 9:04:16 AM | SEWERAGE TO HIGH | SEWERAGE TO HIGH TO 2 PANS + COMMERCIAL | 23 | 3 | 14059 | 5 | 2 | 23 | 93 | 50 | 143830 | 449 | |||||||||||||||||||||||||||
| 14870 | 3/8/2023 11:52:08 AM | 3/9/2023 9:04:36 AM | SEWERAGE HIGH | SEWERAGE CHARGE FOR 10 PANS TO HIGH | 23 | 3 | 14060 | 5 | 2 | 23 | 93 | 50 | 143831 | 449 | |||||||||||||||||||||||||||
| 1088703 | 41235 | 3/8/2023 11:20:32 AM | 3/8/2023 11:20:33 AM | IVR call: balance | Received call for balance for account 10043049 undefined | 7 | 2 | 5040 | 78 | ||||||||||||||||||||||||||||||||
| 1088695 | 41234 | 3/8/2023 11:17:48 AM | 3/8/2023 11:18:13 AM | IVR call: statement | Received call for statement for account 10006862 sent message: 37245 | 8 | 2 | 31446 | 79 | ||||||||||||||||||||||||||||||||
| 1088688 | 41233 | 3/8/2023 11:15:54 AM | 3/8/2023 11:15:56 AM | IVR call: balance | Received call for balance for account 10427112 undefined | 7 | 2 | 3923 | 78 | ||||||||||||||||||||||||||||||||
| 1088684 | 41232 | 3/8/2023 11:13:58 AM | 3/8/2023 11:13:59 AM | IVR call: balance | Received call for balance for account 10427112 undefined | 7 | 2 | 3923 | 78 | ||||||||||||||||||||||||||||||||
| 1088683 | 41231 | 3/8/2023 11:12:16 AM | 3/8/2023 11:12:34 AM | IVR call: statement | Received call for statement for account 20016378 sent message: 37244 | 8 | 2 | 30881 | 79 | ||||||||||||||||||||||||||||||||
| 1088682 | 41230 | 3/8/2023 11:10:59 AM | 3/8/2023 11:11:00 AM | IVR call: balance | Received call for balance for account 10441441 undefined | 7 | 2 | 31445 | 78 | ||||||||||||||||||||||||||||||||
| 1088680 | 41229 | 3/8/2023 11:10:02 AM | 3/8/2023 11:10:03 AM | IVR call: balance | Received call for balance for account 10441441 undefined | 7 | 2 | 31445 | 78 | ||||||||||||||||||||||||||||||||
| 23750 | 3/8/2023 10:59:33 AM | 4/11/2023 8:28:14 AM | Water query | High water bill in February 2023 | 5 | 2 | 24228 | 34 | 77 | 145189 | 34 |