Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1090935 | 41386 | 3/10/2023 9:39:49 AM | 3/10/2023 9:40:02 AM | IVR call: statement | Received call for statement for account 10331498 sent message: 37481 | 8 | 2 | 15365 | 79 | ||||||||||||||||||||||||||||||||
| 1090933 | 41385 | 3/10/2023 9:36:39 AM | 3/10/2023 9:36:52 AM | IVR call: statement | Received call for statement for account 10331498 sent message: 37480 | 8 | 2 | 15365 | 79 | ||||||||||||||||||||||||||||||||
| 41384 | 3/10/2023 9:28:49 AM | 3/10/2023 9:28:53 AM | WATER | PLEASE APPLY SIX MONTHS POLICY FOR THE PERIOD 2022/12/23<div><br></div><div><br></div> | 6 | 3 | 31513 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 1090923 | 41383 | 3/10/2023 9:26:34 AM | 3/10/2023 9:26:35 AM | IVR call: balance | Received call for balance for account 10008522 undefined | 7 | 2 | 31414 | 78 | ||||||||||||||||||||||||||||||||
| 1090919 | 41382 | 3/10/2023 9:24:39 AM | 3/10/2023 9:24:40 AM | IVR call: balance | Received call for balance for account 10066257 undefined | 7 | 2 | 31512 | 78 | ||||||||||||||||||||||||||||||||
| 1090914 | 41381 | 3/10/2023 9:23:44 AM | 3/10/2023 9:23:45 AM | IVR call: balance | Received call for balance for account 10066257 undefined | 7 | 2 | 31512 | 78 | ||||||||||||||||||||||||||||||||
| 1090900 | 41380 | 3/10/2023 9:08:16 AM | 3/10/2023 9:08:17 AM | IVR call: balance | Received call for balance for account 10364399 undefined | 7 | 2 | 30548 | 78 | ||||||||||||||||||||||||||||||||
| 41379 | 3/10/2023 8:56:07 AM | 3/13/2023 7:28:54 AM | REMOVAL OF DOGS | REVERSAL OF DOG TAX ADJUSTMENT DONE<br/><b>Journal Number</b>: [015144]<br/><b>Journal Amount</b>: [-R406.42] | 27 | 3 | 31511 | 17 | 5 | 2 | 23 | 11 | 72 | 3/13/2023 7:28:44 AM | 3 | 17 | 3 | ||||||||||||||||||||||||
| 1090863 | 41378 | 3/10/2023 8:40:57 AM | 3/10/2023 8:40:58 AM | IVR call: balance | Received call for balance for account 10331409 undefined | 7 | 2 | 31510 | 78 | ||||||||||||||||||||||||||||||||
| 1090856 | 41377 | 3/10/2023 8:38:28 AM | 3/10/2023 8:38:29 AM | IVR call: balance | Received call for balance for account 10331409 undefined | 7 | 2 | 31510 | 78 | ||||||||||||||||||||||||||||||||
| 1090845 | 41376 | 3/10/2023 8:33:14 AM | 3/10/2023 8:33:34 AM | IVR call: statement | Received call for statement for account 10440570 sent message: 37464 | 8 | 2 | 30768 | 79 | ||||||||||||||||||||||||||||||||
| 41374 | 3/10/2023 8:28:20 AM | 3/10/2023 8:28:25 AM | six months policy | 2017/03/22 3 104.000 1.00000 104.000 C 2017/04/22 <div>2016/08/21 3 1.00000 C 2016/09/24 8587</div> | 6 | 3 | 31509 | 89 | 15 | 4 | 23 | 1 | 101 | 187 | |||||||||||||||||||||||||||
| 1090829 | 41375 | 3/10/2023 8:27:04 AM | 3/10/2023 8:27:25 AM | IVR call: statement | Received call for statement for account 20126557 sent message: 37461 | 8 | 2 | 9594 | 79 | ||||||||||||||||||||||||||||||||
| 41373 | 3/10/2023 8:15:51 AM | 3/10/2023 8:15:54 AM | SEWER | <div style="text-align: center;">PLEASE TRANSFER SEWR TO THE OWNERS ACCOUNNT</div> | 6 | 3 | 31508 | 114 | 5 | 2 | 23 | 93 | 50 | 201 | |||||||||||||||||||||||||||
| 41370 | 3/10/2023 8:09:13 AM | 3/10/2023 8:09:14 AM | Water query | Please assist with 6 months policy adjustment for water charged 2020/11 to 2022/02<div><br></div><div>thank you</div> | 6 | 3 | 31504 | 167 | 15 | 2 | 23 | 1 | 101 | 893 | |||||||||||||||||||||||||||
| 41371 | 3/10/2023 8:08:58 AM | 3/10/2023 8:09:02 AM | WATER | <div style="text-align: right;">CONSUMER IS BEING CHRGE WITH THREE METERS PLEASE REVERSE ONE </div><div style="text-align: right;"><br></div> | 6 | 3 | 31505 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 26424 | 3/10/2023 8:07:26 AM | 5/5/2023 12:34:43 PM | High Water count | The water count is increasing monthly. Please fix | 27 | 3 | 18698 | 17 | 2 | 23 | 1 | 112 | 5/5/2023 12:34:43 PM | 145956 | 2 | 2509 | 2 | ||||||||||||||||||||||||
| 41369 | 3/10/2023 8:03:39 AM | 3/10/2023 8:03:42 AM | WATER | PLEASE ASSIST READINGS ARE NOT CORRESPONDING. | 6 | 3 | 31503 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1090743 | 41368 | 3/10/2023 7:55:13 AM | 3/10/2023 7:55:14 AM | IVR call: balance | Received call for balance for account 10152350 undefined | 7 | 2 | 15375 | 78 | ||||||||||||||||||||||||||||||||
| 1090731 | 41367 | 3/10/2023 7:49:44 AM | 3/10/2023 7:50:00 AM | IVR call: statement | Received call for statement for account 10362569 sent message: 37447 | 8 | 2 | 7067 | 79 |