Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
23718 3/12/2023 7:20:46 PM 3/12/2023 7:20:48 PM Still no response to water meter reading query yr ago INCORRECTLY CHARGED EXORBITANT AMOUNT FOR ERROR IN WATER READING 23 3 24174 17 2 23 1 111 2127
1092660 41462 3/12/2023 5:03:12 PM 3/12/2023 5:03:27 PM IVR call: statement Received call for statement for account 20454893 sent message: 37724 8 2 3940 79
1092659 41461 3/12/2023 5:01:28 PM 3/12/2023 5:02:05 PM IVR call: statement Received call for statement for account 20452261 sent message: 37723 8 2 3939 79
1092656 41460 3/12/2023 5:00:21 PM 3/12/2023 5:00:22 PM IVR call: balance Received call for balance for account 20452261 undefined 7 2 3939 78
1092653 41459 3/12/2023 4:46:37 PM 3/12/2023 4:46:53 PM IVR call: statement Received call for statement for account 10441814 sent message: 37722 8 2 31526 79
1092638 41458 3/12/2023 4:14:38 PM 3/12/2023 4:14:39 PM IVR call:? Received call for ? for account 10045037 13457
1092627 41457 3/12/2023 3:36:27 PM 3/12/2023 3:36:28 PM IVR call: balance Received call for balance for account 10144367 undefined 7 2 5288 78
1092625 41456 3/12/2023 3:09:43 PM 3/12/2023 3:10:02 PM IVR call: statement Received call for statement for account 10181981 sent message: 37721 8 2 6583 79
1092624 41455 3/12/2023 2:31:07 PM 3/12/2023 2:31:08 PM IVR call: balance Received call for balance for account 10265966 undefined 7 2 13563 78
1092623 41454 3/12/2023 2:30:09 PM 3/12/2023 2:30:10 PM IVR call: balance Received call for balance for account 10265966 undefined 7 2 13563 78
41453 3/12/2023 2:12:31 PM 3/12/2023 2:12:33 PM Incorrect water meter number Hi I have received the latest statement (24/02/2023) Our meter number has been completely removed and replaced with a different meter number that does not belong to us. I have attached a picture of our water meter number - 140216189 . 23 3 23412 17 2 23 1 112 3182
1092616 41452 3/12/2023 1:25:54 PM 3/12/2023 1:25:55 PM IVR call: balance Received call for balance for account 10438887 undefined 7 2 22543 78
1092615 41451 3/12/2023 1:25:16 PM 3/12/2023 1:25:17 PM IVR call: balance Received call for balance for account 10438974 undefined 7 2 27284 78
41450 3/12/2023 11:59:28 AM 3/12/2023 11:59:31 AM Excessively high I am living and working in Oman as a teacher as we were just not coping financially in S.A. We are renting our property out in Beach Rd, Nahoon and I got the shock of my life when I opened my Buffalo City account and received a bill of R69887.75. I then paid my average of R5000 per month as this was clearly a huge error. My husband then managed to get hold of someone to help and the next month I recived an account of R13332.26 which I again then paid R5000 as this amount is excessive. I have never not paid an account or defaulted with BCM through all these years. I have received no emails or correspondence at all besides the account. Then we topped up the main metre for the tenants of R3000 and 3 days later it was finished. When we tried to figure out what the problem was . they had taken a service fee of R2400 out of the R3000 that we had paid. So that only left R500 for electricity. I then paid the balance of incorrect account of R8332, just so that we could put in more electricity. Is there anyone who can explain to me what is going on & how will they go about crediting me for this money that they just take off my electricity account even when it is an error from Buffalo City and with no communication whatsoever. 23 3 30667 15 2 23 1 50 3181
41450 3/12/2023 11:59:23 AM 3/12/2023 11:59:26 AM Excessively high I am living and working in Oman as a teacher as we were just not coping financially in S.A. We are renting our property out in Beach Rd, Nahoon and I got the shock of my life when I opened my Buffalo City account and received a bill of R69887.75. I then paid my average of R5000 per month as this was clearly a huge error. My husband then managed to get hold of someone to help and the next month I recived an account of R13332.26 which I again then paid R5000 as this amount is excessive. I have never not paid an account or defaulted with BCM through all these years. I have received no emails or correspondence at all besides the account. Then we topped up the main metre for the tenants of R3000 and 3 days later it was finished. When we tried to figure out what the problem was . they had taken a service fee of R2400 out of the R3000 that we had paid. So that only left R500 for electricity. I then paid the balance of incorrect account of R8332, just so that we could put in more electricity. Is there anyone who can explain to me what is going on & how will they go about crediting me for this money that they just take off my electricity account even when it is an error from Buffalo City and with no communication whatsoever. 23 3 30667 15 2 23 1 50 3181
1092515 41449 3/12/2023 10:56:42 AM 3/12/2023 10:57:02 AM IVR call: statement Received call for statement for account 10052178 sent message: 37679 8 2 13970 79
1092504 41448 3/12/2023 10:25:07 AM 3/12/2023 10:25:08 AM IVR call: balance Received call for balance for account 10022685 undefined 7 2 4709 78
1092441 41447 3/12/2023 8:18:56 AM 3/12/2023 8:18:57 AM IVR call: balance Received call for balance for account 20149755 undefined 7 2 5701 78
1092393 41446 3/12/2023 7:31:21 AM 3/12/2023 7:31:22 AM IVR call: balance Received call for balance for account 10284219 undefined 7 2 28641 78
1092239 41445 3/11/2023 5:37:37 PM 3/11/2023 5:37:38 PM IVR call: balance Received call for balance for account 10036696 undefined 7 2 13741 78