Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1093245 | 41519 | 3/13/2023 9:07:25 AM | 3/13/2023 9:07:27 AM | IVR call: balance | Received call for balance for account 10070029 undefined | 7 | 2 | 13530 | 78 | ||||||||||||||||||||||||||||||||
| 1093242 | 41518 | 3/13/2023 9:06:29 AM | 3/13/2023 9:06:30 AM | IVR call: balance | Received call for balance for account 10295760 undefined | 7 | 2 | 13531 | 78 | ||||||||||||||||||||||||||||||||
| 24564 | 3/13/2023 8:57:08 AM | 3/14/2023 12:29:46 PM | Incorrect water billing | We have been paying for water as we have been billed and then all of a sudden we received an R34764.45 bill just for water in January 2023 and went to buy electricity and now we are only getting 20%. It this is not right one month the bill and blocked the next. Please assist? | 23 | 3 | 31544 | 15 | 2 | 23 | 1 | 101 | 144206 | 2395 | |||||||||||||||||||||||||||
| 24564 | 3/13/2023 8:51:09 AM | 3/13/2023 8:51:12 AM | Incorrect rates | We have been charged the incorrect rates and have been rezoned and still, the incorrect rates are being charged. It was briefly resolved for about 4 months back in 2019-2020 and then as covid started the incorrect amount has been charged. I have been down to the offices and filled docs 3 times and still not correct. Please can you assist? | 23 | 3 | 31543 | 5 | 2 | 23 | 8 | 50 | 2395 | ||||||||||||||||||||||||||||
| 1093203 | 41517 | 3/13/2023 8:48:06 AM | 3/13/2023 8:48:24 AM | IVR call: statement | Received call for statement for account 10020604 sent message: 37759 | 8 | 2 | 5212 | 79 | ||||||||||||||||||||||||||||||||
| 1093198 | 41516 | 3/13/2023 8:47:00 AM | 3/13/2023 8:47:01 AM | IVR call:? | Received call for ? for account 10020604 | 5212 | |||||||||||||||||||||||||||||||||||
| 24564 | 3/13/2023 8:46:04 AM | 3/13/2023 8:46:08 AM | Water over charge | We were billed incorrectly Feb 2020. I went in to resolve it. Then again Apr 2020 and it has carried on till now where one month is fine then we get billed a high amount and punitive rates and I see now it has been handed over. How can this be sorted out please? | 23 | 3 | 26188 | 17 | 2 | 23 | 1 | 111 | 2395 | ||||||||||||||||||||||||||||
| 1093191 | 41515 | 3/13/2023 8:45:47 AM | 3/13/2023 8:45:48 AM | IVR call: balance | Received call for balance for account 10020604 undefined | 7 | 2 | 5212 | 78 | ||||||||||||||||||||||||||||||||
| 1093186 | 41514 | 3/13/2023 8:43:21 AM | 3/13/2023 8:43:22 AM | IVR call: balance | Received call for balance for account 10424441 undefined | 7 | 2 | 18523 | 78 | ||||||||||||||||||||||||||||||||
| 1093179 | 41513 | 3/13/2023 8:41:34 AM | 3/13/2023 8:41:49 AM | IVR call: meter-reading | Received call for meter-reading for account 10394808 Meter reading: [148] Meter type: [water] | 10 | 2 | 23567 | 81 | ||||||||||||||||||||||||||||||||
| 1093166 | 41512 | 3/13/2023 8:37:04 AM | 3/13/2023 8:37:05 AM | IVR call: balance | Received call for balance for account 10186605 undefined | 7 | 2 | 31541 | 78 | ||||||||||||||||||||||||||||||||
| 1093161 | 41511 | 3/13/2023 8:36:42 AM | 3/13/2023 8:36:43 AM | IVR call:? | Received call for ? for account 10430923 | 31542 | |||||||||||||||||||||||||||||||||||
| 1093160 | 41510 | 3/13/2023 8:36:11 AM | 3/13/2023 8:36:12 AM | IVR call:? | Received call for ? for account 10186605 | 31541 | |||||||||||||||||||||||||||||||||||
| 1093154 | 41509 | 3/13/2023 8:33:45 AM | 3/13/2023 8:33:46 AM | IVR call:? | Received call for ? for account 10186605 | 31541 | |||||||||||||||||||||||||||||||||||
| 1093146 | 41508 | 3/13/2023 8:32:20 AM | 3/13/2023 8:32:23 AM | IVR call: balance | Received call for balance for account 10186605 undefined | 7 | 2 | 31541 | 78 | ||||||||||||||||||||||||||||||||
| 41507 | 3/13/2023 8:30:53 AM | 3/13/2023 8:31:30 AM | WATER QUERY | CONSUMER HAD A LEAK ON HIS PROPERTY<div><br></div><div>ATTATCHED IS THE PLUMBERS REPORT</div> | 6 | 3 | 31540 | 167 | 17 | 2 | 23 | 1 | 96 | 893 | 893 | ||||||||||||||||||||||||||
| 41506 | 3/13/2023 8:29:31 AM | 3/13/2023 8:29:54 AM | 6 Months Policy | 6 Months Policy adjustment from 2021.11.04-2022.10.05 | 23 | 3 | 31539 | 144 | 15 | 3 | 23 | 1 | 101 | 778 | 778 | ||||||||||||||||||||||||||
| 1093130 | 41505 | 3/13/2023 8:25:29 AM | 3/13/2023 8:25:30 AM | IVR call: balance | Received call for balance for account 10114008 undefined | 7 | 2 | 27986 | 78 | ||||||||||||||||||||||||||||||||
| 1093119 | 41504 | 3/13/2023 8:19:25 AM | 3/13/2023 8:19:26 AM | IVR call: balance | Received call for balance for account 10186435 undefined | 7 | 2 | 5403 | 78 | ||||||||||||||||||||||||||||||||
| 1093115 | 41503 | 3/13/2023 8:17:29 AM | 3/13/2023 8:17:30 AM | IVR call:? | Received call for ? for account 10186435 | 5403 |