Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1094552 | 41629 | 3/14/2023 8:22:33 AM | 3/14/2023 8:22:34 AM | IVR call: balance | Received call for balance for account 10020031 undefined | 7 | 2 | 5451 | 78 | ||||||||||||||||||||||||||||||||
| 1094550 | 41628 | 3/14/2023 8:22:08 AM | 3/14/2023 8:22:10 AM | IVR call: balance | Received call for balance for account 10431113 undefined | 7 | 2 | 31580 | 78 | ||||||||||||||||||||||||||||||||
| 41626 | 3/14/2023 8:17:58 AM | 4/4/2023 2:15:45 AM | Water | Water assumption from 14 to 31 and reading is not same as provided below. Can I have a clarity on how it happened as I have been paying the actual amount on a monthly basis and it was never stated that those readings are estimated. | 23 | 3 | 8745 | 17 | 2 | 23 | 1 | 111 | 145080 | 3191 | |||||||||||||||||||||||||||
| 41627 | 3/14/2023 8:15:48 AM | 5/16/2023 2:11:43 PM | WATER | SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK IN 2020<br/><b>Journal Number</b>: [508976]<br/><b>Journal Amount</b>: [-R10233.48] | 27 | 3 | 31579 | 114 | 17 | 2 | 23 | 1 | 96 | 5/16/2023 2:11:36 PM | 3 | 201 | 3 | ||||||||||||||||||||||||
| 41625 | 3/14/2023 8:14:10 AM | 3/14/2023 8:16:12 AM | WATER QUERY | <div style="text-align: justify;">THE METER IS RUNNING VERY SLOWLY AND THE PLUMBER SUSPECTS UNDERGROUND LEAK. THE CUSTOMER IS GOING TO FIND A PROFFESSIONAL PLUMBER TO CHECK THE UNDERGOUND LEAK.</div> | 30 | 3 | 31578 | 215 | 3 | 1 | 96 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 1094513 | 41624 | 3/14/2023 8:09:19 AM | 3/14/2023 8:09:37 AM | IVR call: statement | Received call for statement for account 10438982 sent message: 37890 | 8 | 2 | 28545 | 79 | ||||||||||||||||||||||||||||||||
| 1094509 | 41623 | 3/14/2023 8:08:30 AM | 3/14/2023 8:08:31 AM | IVR call: balance | Received call for balance for account 10152350 undefined | 7 | 2 | 15375 | 78 | ||||||||||||||||||||||||||||||||
| 1094502 | 41622 | 3/14/2023 8:06:08 AM | 3/14/2023 8:06:09 AM | IVR call: balance | Received call for balance for account 10227831 undefined | 7 | 2 | 10131 | 78 | ||||||||||||||||||||||||||||||||
| 1094500 | 41621 | 3/14/2023 8:05:00 AM | 3/14/2023 8:05:01 AM | IVR call: balance | Received call for balance for account 10435233 undefined | 7 | 2 | 24820 | 78 | ||||||||||||||||||||||||||||||||
| 1094495 | 41620 | 3/14/2023 8:03:24 AM | 3/14/2023 8:03:45 AM | IVR call: statement | Received call for statement for account 10006767 sent message: 37887 | 8 | 2 | 4542 | 79 | ||||||||||||||||||||||||||||||||
| 1094461 | 41619 | 3/14/2023 7:47:23 AM | 3/14/2023 7:47:24 AM | IVR call: balance | Received call for balance for account 10045504 undefined | 7 | 2 | 9050 | 78 | ||||||||||||||||||||||||||||||||
| 1094432 | 41618 | 3/14/2023 7:33:53 AM | 3/14/2023 7:33:55 AM | IVR call: balance | Received call for balance for account 10177193 undefined | 7 | 2 | 7391 | 78 | ||||||||||||||||||||||||||||||||
| 41617 | 3/14/2023 7:32:02 AM | 3/14/2023 7:32:44 AM | high water consumption queried please apply for six months policy | high water consumption queried please apply six months policy | 6 | 3 | 31576 | 150 | 15 | 2 | 23 | 1 | 101 | 903 | 903 | ||||||||||||||||||||||||||
| 41616 | 3/14/2023 7:26:31 AM | 3/14/2023 7:27:14 AM | WATER QUERY | <div style="text-align: justify;">WATER METER IS RUNNING AND THE PLUMBER SUSPECTS THAT THE NEIGHBOUR IS CONNECTED TO HIS METER, BUT TO CONFIRM THAT THE PLUMBER WILL GO BACK AND VERIFY THAT.</div> | 30 | 3 | 31575 | 215 | 3 | 1 | 96 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 1094380 | 41613 | 3/14/2023 7:14:20 AM | 3/14/2023 7:14:43 AM | IVR call: statement | Received call for statement for account 20122697 sent message: 37878 | 8 | 2 | 21632 | 79 | ||||||||||||||||||||||||||||||||
| 1094378 | 41612 | 3/14/2023 7:13:42 AM | 3/14/2023 7:13:59 AM | IVR call: statement | Received call for statement for account 10027965 sent message: 37876 | 8 | 2 | 8085 | 79 | ||||||||||||||||||||||||||||||||
| 1094377 | 41611 | 3/14/2023 7:13:15 AM | 3/14/2023 7:13:16 AM | IVR call: balance | Received call for balance for account 10182842 undefined | 7 | 2 | 5175 | 78 | ||||||||||||||||||||||||||||||||
| 1094376 | 41610 | 3/14/2023 7:13:09 AM | 3/14/2023 7:13:10 AM | IVR call: balance | Received call for balance for account 20122697 undefined | 7 | 2 | 21632 | 78 | ||||||||||||||||||||||||||||||||
| 1094367 | 41609 | 3/14/2023 7:08:25 AM | 3/14/2023 7:08:26 AM | IVR call: balance | Received call for balance for account 10427181 undefined | 7 | 2 | 11521 | 78 | ||||||||||||||||||||||||||||||||
| 41607 | 3/14/2023 7:08:11 AM | 3/14/2023 7:08:13 AM | WATER QUERY | <div style="text-align: justify;">WATER METER IS RUNNING AND THE PLUMBER SUSPECTS THAT THE NEIGHBOUR IS CONNECTED TO HIS METER, BUT TO CONFIRM THAT THE PLUMBER WILL GO BACK AND VERIFY THAT.</div> | 30 | 3 | 31572 | 215 | 3 | 1 | 96 | 1533 |