Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1094894 | 41668 | 3/14/2023 12:07:08 PM | 3/14/2023 12:07:09 PM | IVR call: balance | Received call for balance for account 10029197 undefined | 7 | 2 | 21063 | 78 | ||||||||||||||||||||||||||||||||
| 1094891 | 41667 | 3/14/2023 12:05:39 PM | 3/14/2023 12:05:58 PM | IVR call: statement | Received call for statement for account 10169745 sent message: 37956 | 8 | 2 | 1782 | 79 | ||||||||||||||||||||||||||||||||
| 1094887 | 41665 | 3/14/2023 12:03:45 PM | 3/14/2023 12:03:46 PM | IVR call: balance | Received call for balance for account 10438372 undefined | 7 | 2 | 31598 | 78 | ||||||||||||||||||||||||||||||||
| 1094880 | 41664 | 3/14/2023 12:01:16 PM | 3/14/2023 12:01:41 PM | IVR call: statement | Received call for statement for account 10438372 sent message: 37955 | 8 | 2 | 31598 | 79 | ||||||||||||||||||||||||||||||||
| 41663 | 3/14/2023 11:49:06 AM | 3/14/2023 11:49:09 AM | water | water leak fixed plumber's letter submitted. | 6 | 3 | 31597 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 41662 | 3/14/2023 11:40:37 AM | 3/14/2023 11:40:40 AM | transfer of water meter | please transfer water meter from this acc to the new owners acc no-10436749 property was sold | 6 | 3 | 31596 | 145 | 4 | 2 | 23 | 1 | 113 | 780 | |||||||||||||||||||||||||||
| 1094841 | 41661 | 3/14/2023 11:33:26 AM | 3/14/2023 11:33:27 AM | IVR call: balance | Received call for balance for account 10440234 undefined | 7 | 2 | 29579 | 78 | ||||||||||||||||||||||||||||||||
| 1094829 | 41660 | 3/14/2023 11:23:27 AM | 3/14/2023 11:23:44 AM | IVR call: statement | Received call for statement for account 10025677 sent message: 37949 | 8 | 2 | 5023 | 79 | ||||||||||||||||||||||||||||||||
| 1094820 | 41659 | 3/14/2023 11:14:40 AM | 3/14/2023 11:14:41 AM | IVR call: balance | Received call for balance for account 10269056 undefined | 7 | 2 | 2614 | 78 | ||||||||||||||||||||||||||||||||
| 1094815 | 41658 | 3/14/2023 11:08:02 AM | 3/14/2023 11:08:03 AM | IVR call: balance | Received call for balance for account 10190172 undefined | 7 | 2 | 18174 | 78 | ||||||||||||||||||||||||||||||||
| 1094798 | 41657 | 3/14/2023 11:01:03 AM | 3/14/2023 11:01:04 AM | IVR call:? | Received call for ? for account 10435334 | 17444 | |||||||||||||||||||||||||||||||||||
| 41653 | 3/14/2023 10:56:52 AM | 3/14/2023 10:56:53 AM | Domestic Water Charges | Transnet requested clarity on the domestic Water charges that were added to the account from June 2021 onwards. | 30 | 3 | 31593 | 122 | 2 | 1 | 50 | 220 | |||||||||||||||||||||||||||||
| 41656 | 3/14/2023 10:44:12 AM | 3/14/2023 10:44:16 AM | WATER | PLEASE TRANSFER WATER METER FROM PREVIOUS OWNER 10153888 | 6 | 3 | 31594 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 1094757 | 41655 | 3/14/2023 10:34:33 AM | 3/14/2023 10:34:34 AM | IVR call: balance | Received call for balance for account 10198278 undefined | 7 | 2 | 4858 | 78 | ||||||||||||||||||||||||||||||||
| 1094755 | 3/14/2023 10:33:19 AM | 3/14/2023 10:33:19 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 41652 | 3/14/2023 10:33:03 AM | 3/14/2023 10:33:06 AM | Increased Water billiing | I would like to register my enquiry. On the 18th December 2022, there was a water burst next to the meter, I went to BCMM Water Department at Chiselhurst on the 19th December 2022 to report the matter I was given reference of the case please see copy attached as Reference. Ever since December I called the Chislehurst Office on numerous occasions all I could receive was that my matter is on queue to be attended and the water didn’t stop running. It was only on the 9th January 2023 where the municipality came to attend the matter and they had to dig and replace something. Last week I received my statement and the water bill is abnormal and when I checked the dates it’s from 19th December - 18 January 2023 the period where I had a problem of burst. I wish to bring to your attention that in this house it’s me and my son who are using water and our consumption is way lower that this and even my washing machine is not connected so there is no way that I can use so much water. Can BCMM look at this matter, as this is going to affect my payment of rates as definitely I will have arrears which will make it difficult for me to buy electricity. Looking forward to hear from your office. Kind Regards Sikelwa Ngaki (072 048 0124) | 23 | 3 | 31592 | 17 | 2 | 23 | 1 | 96 | 3194 | ||||||||||||||||||||||||||||
| 41652 | 3/14/2023 10:30:35 AM | 3/14/2023 10:30:38 AM | Increased Water bill | I would like to register my enquiry. On the 18th December 2022, there was a water burst next to the meter, I went to BCMM Water Department at Chiselhurst on the 19th December 2022 to report the matter I was given reference of the case please see copy attached as Reference. Ever since December I called the Chislehurst Office on numerous occasions all I could receive was that my matter is on queue to be attended and the water didn’t stop running. It was only on the 9th January 2023 where the municipality came to attend the matter and they had to dig and replace something. Last week I received my statement and the water bill is abnormal and when I checked the dates it’s from 19th December - 18 January 2023 the period where I had a problem of burst. I wish to bring to your attention that in this house it’s me and my son who are using water and our consumption is way lower that this and even my washing machine is not connected so there is no way that I can use so much water. Can BCMM look at this matter, as this is going to affect my payment of rates as definitely I will have arrears which will make it difficult for me to buy electricity. Looking forward to hear from your office. Kind Regards Sikelwa Ngaki (072 048 0124) | 23 | 3 | 31592 | 17 | 2 | 23 | 1 | 96 | 3194 | ||||||||||||||||||||||||||||
| 1094750 | 41654 | 3/14/2023 10:30:05 AM | 3/14/2023 10:30:06 AM | IVR call: balance | Received call for balance for account 10250752 undefined | 7 | 2 | 4740 | 78 | ||||||||||||||||||||||||||||||||
| 41650 | 3/14/2023 10:23:22 AM | 3/14/2023 10:23:25 AM | plumbers letter | plumbers letter submitted to billing q | 6 | 3 | 31590 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | |||||||||||||||||||||||||||
| 1094735 | 41651 | 3/14/2023 10:22:29 AM | 3/14/2023 10:22:53 AM | IVR call: statement | Received call for statement for account 10418690 sent message: 37926 | 8 | 2 | 31591 | 79 |