I would like to register my enquiry.
On the 18th December 2022, there was a water burst next to the meter, I went to BCMM Water Department at Chiselhurst on the 19th December 2022 to report the matter I was given reference of the case please see copy attached as Reference.
Ever since December I called the Chislehurst Office on numerous occasions all I could receive was that my matter is on queue to be attended and the water didn’t stop running.
It was only on the 9th January 2023 where the municipality came to attend the matter and they had to dig and replace something.
Last week I received my statement and the water bill is abnormal and when I checked the dates it’s from 19th December - 18 January 2023 the period where I had a problem of burst.
I wish to bring to your attention that in this house it’s me and my son who are using water and our consumption is way lower that this and even my washing machine is not connected so there is no way that I can use so much water.
Can BCMM look at this matter, as this is going to affect my payment of rates as definitely I will have arrears which will make it difficult for me to buy electricity.
Looking forward to hear from your office.
Kind Regards
Sikelwa Ngaki (072 048 0124)