Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1170631 49184 6/2/2023 11:43:51 AM 6/2/2023 11:43:52 AM IVR call: balance Received call for balance for account 10350206 undefined 7 2 33613 78
1170626 49183 6/2/2023 11:43:22 AM 6/2/2023 11:43:23 AM IVR call: balance Received call for balance for account 10435780 undefined 7 2 33612 78
1170608 49182 6/2/2023 11:38:19 AM 6/2/2023 11:38:20 AM IVR call: balance Received call for balance for account 10354611 undefined 7 2 30001 78
1170604 49181 6/2/2023 11:37:45 AM 6/2/2023 11:38:01 AM IVR call: statement Received call for statement for account 20009892 sent message: 43466 8 2 7824 79
1170597 49180 6/2/2023 11:36:33 AM 6/2/2023 11:36:49 AM IVR call: statement Received call for statement for account 20009892 sent message: 43465 8 2 7824 79
49179 6/2/2023 11:20:29 AM 6/2/2023 11:20:32 AM Water query . More than 2 years of not reading a water meter - 6 Months policy must apply . <br><b>Meter Reading:</b> [1266.00]<br><b>Meter Reading Date:</b> []08.04.2023 5 2 33611 31 77 31
49178 6/2/2023 11:12:01 AM 6/2/2023 11:12:04 AM water late termination 6 3 33610 110 4 2 23 1 113 205
49177 6/2/2023 11:10:41 AM 6/2/2023 11:10:43 AM Six months policy <div>See below meter not&nbsp; read since 2021.</div><div><br></div><div>Stand No: 230 001 BRB00366 00000 0000 0000 Restart from Reading Date:&nbsp;<div><br></div><div>Acct No: 10247653 Name: BARNES &amp; SC HM</div><div>Str. Name: PROTEA DRIVE 19 Complx:&nbsp;</div><div>Met.Loc: 19 PROTEA Serv Rem:&nbsp;</div><div>Meter No: 212037496 Meter Type: MW08 Print:&nbsp;</div><div>Metr.Book: K932D Route: 295 Tar-Code: WA0100</div><div>Cable-Cut: Cable-Cut-Date:&nbsp; &nbsp;</div><div>Inst-No: Inst-Type: Interim: Y</div><div>Taken on</div><div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2023/04/08 3 334.000 1.00000 14.000 C 2023/05/30&nbsp;</div><div>2023/03/08 3 320.000 1.00000 17.000 C 2023/04/26&nbsp;</div><div>2023/02/08 3 303.000 1.00000 303.000 C 2023/03/30&nbsp;</div><div>2021/05/27 0 C</div><div><br></div></div> 30 3 33609 134 3 1 101 232
1170540 49176 6/2/2023 10:57:55 AM 6/2/2023 10:58:12 AM IVR call: statement Received call for statement for account 10269726 sent message: 43460 8 2 25537 79
1170539 49175 6/2/2023 10:57:36 AM 6/2/2023 10:57:53 AM IVR call: statement Received call for statement for account 10283780 sent message: 43459 8 2 23431 79
1170527 49174 6/2/2023 10:51:05 AM 6/2/2023 10:51:22 AM IVR call: statement Received call for statement for account 10388987 sent message: 43458 8 2 23246 79
1170507 49173 6/2/2023 10:40:37 AM 6/2/2023 10:41:32 AM IVR call: statement Received call for statement for account 10430468 sent message: 43457 8 2 16984 79
1170495 49172 6/2/2023 10:35:17 AM 6/2/2023 10:35:18 AM IVR call:? Received call for ? for account 10430468 16984
11901 6/2/2023 10:34:06 AM 6/2/2023 12:10:46 PM 601 SKY We are double charged for Unit 601 Skyview. We are charged on this account 10341851 and also on account 10341751 charged on meter number BTRA6480 (which it was replaced with the meter that is attached). 23 3 31947 17 2 23 1 112 146929 273
1170487 49171 6/2/2023 10:30:37 AM 6/2/2023 10:30:38 AM IVR call: balance Received call for balance for account 10395991 undefined 7 2 9960 78
49169 6/2/2023 10:29:28 AM 6/2/2023 10:29:29 AM Water query Apply six months policy.&nbsp; Water meter last read in July 2020. 5 2 33606 34 77 34
1170485 49170 6/2/2023 10:28:54 AM 6/2/2023 10:29:14 AM IVR call: statement Received call for statement for account 20381532 sent message: 43453 8 2 32169 79
1170476 49168 6/2/2023 10:25:33 AM 6/2/2023 10:25:35 AM IVR call: balance Received call for balance for account 10054010 undefined 7 2 5022 78
1170475 49167 6/2/2023 10:24:36 AM 6/2/2023 10:24:37 AM IVR call: balance Received call for balance for account 10054010 undefined 7 2 5022 78
49165 6/2/2023 10:23:32 AM 6/2/2023 10:23:35 AM rates consumer wants to dispute evaluation ..but rates says thy will only do it in july 6 3 33604 110 5 2 23 8 62 205