Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1097134 | 41928 | 3/16/2023 12:08:13 PM | 3/16/2023 12:08:14 PM | IVR call: balance | Received call for balance for account 10259697 undefined | 7 | 2 | 10377 | 78 | ||||||||||||||||||||||||||||||||
| 24144 | 3/16/2023 12:07:00 PM | 3/16/2023 12:07:04 PM | 8 Jackson query | We are still being charged for basic electricity after meter was installed. Please go back to the date the installation took place and refund us what is owed. This was previously queried on the 22 July 2022, nearly 8 months ago. Ref no - 60633 | 23 | 3 | 24935 | 5 | 2 | 23 | 2 | 103 | 2233 | ||||||||||||||||||||||||||||
| 24144 | 3/16/2023 12:02:30 PM | 3/16/2023 12:02:33 PM | 28 Newman query | Description is long and now very complicated due to BCM erversing and re-invoicing a few times. Please see attached document for description. This was initially logged via phone then logged again on 2 Sept 2022. Ref no - 73188 Every time I query my queries at the BCM offices I'm told it can take 3 to 6 months. This one is now 6 months old. | 23 | 3 | 25063 | 17 | 2 | 23 | 1 | 111 | 2233 | ||||||||||||||||||||||||||||
| 31244 | 3/16/2023 12:00:35 PM | 3/16/2023 12:00:37 PM | Refund for Closed Account | Property sold and account not closed , no refund paid | 23 | 3 | 27893 | 5 | 2 | 23 | 6 | 122 | 2694 | ||||||||||||||||||||||||||||
| 24144 | 3/16/2023 11:54:27 AM | 3/16/2023 11:54:30 AM | 6 Jackson Street query | This was queried last year on the 29/03/2022, Ref no - 73176. Please go back to when the new meter was installed and credit my account for all the double payments I have made. These queries that take so long are causing huge cash flow issues for my business. Please resolve urgently. | 23 | 3 | 20377 | 17 | 2 | 23 | 1 | 112 | 2233 | ||||||||||||||||||||||||||||
| 1097103 | 41927 | 3/16/2023 11:49:46 AM | 3/16/2023 11:49:47 AM | IVR call: balance | Received call for balance for account 10225030 undefined | 7 | 2 | 5424 | 78 | ||||||||||||||||||||||||||||||||
| 1097099 | 41926 | 3/16/2023 11:43:12 AM | 3/16/2023 11:43:37 AM | IVR call: statement | Received call for statement for account 10104634 sent message: 38196 | 8 | 2 | 24989 | 79 | ||||||||||||||||||||||||||||||||
| 1097095 | 41925 | 3/16/2023 11:42:08 AM | 3/16/2023 11:42:09 AM | IVR call: balance | Received call for balance for account 10390157 undefined | 7 | 2 | 8059 | 78 | ||||||||||||||||||||||||||||||||
| 1097093 | 41924 | 3/16/2023 11:41:19 AM | 3/16/2023 11:41:20 AM | IVR call: balance | Received call for balance for account 10441834 undefined | 7 | 2 | 31148 | 78 | ||||||||||||||||||||||||||||||||
| 1097090 | 41923 | 3/16/2023 11:39:08 AM | 3/16/2023 11:39:09 AM | IVR call: balance | Received call for balance for account 10225030 undefined | 7 | 2 | 5424 | 78 | ||||||||||||||||||||||||||||||||
| 1097051 | 41922 | 3/16/2023 11:18:42 AM | 3/16/2023 11:18:44 AM | IVR call: balance | Received call for balance for account 10360196 undefined | 7 | 2 | 3067 | 78 | ||||||||||||||||||||||||||||||||
| 41921 | 3/16/2023 10:55:47 AM | 3/16/2023 10:56:16 AM | Fixed Leaking Pipe | Plumbers attached fixed leaking pipe | 23 | 3 | 31689 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 1097015 | 41920 | 3/16/2023 10:54:44 AM | 3/16/2023 10:54:45 AM | IVR call: balance | Received call for balance for account 10037477 undefined | 7 | 2 | 6962 | 78 | ||||||||||||||||||||||||||||||||
| 1097000 | 41918 | 3/16/2023 10:50:44 AM | 3/16/2023 10:50:45 AM | IVR call:? | Received call for ? for account 10360446 | 19276 | |||||||||||||||||||||||||||||||||||
| 1096999 | 41917 | 3/16/2023 10:50:07 AM | 3/16/2023 10:50:08 AM | IVR call: balance | Received call for balance for account 10066416 undefined | 7 | 2 | 31686 | 78 | ||||||||||||||||||||||||||||||||
| 1096996 | 41916 | 3/16/2023 10:49:54 AM | 3/16/2023 10:50:14 AM | IVR call: statement | Received call for statement for account 10426558 sent message: 38188 | 8 | 2 | 29485 | 79 | ||||||||||||||||||||||||||||||||
| 1096995 | 41915 | 3/16/2023 10:48:41 AM | 3/16/2023 10:49:00 AM | IVR call: statement | Received call for statement for account 10256029 sent message: 38186 | 8 | 2 | 31687 | 79 | ||||||||||||||||||||||||||||||||
| 1096993 | 41914 | 3/16/2023 10:45:57 AM | 3/16/2023 10:45:58 AM | IVR call: balance | Received call for balance for account 10176944 undefined | 7 | 2 | 5257 | 78 | ||||||||||||||||||||||||||||||||
| 1096991 | 41913 | 3/16/2023 10:45:47 AM | 3/16/2023 10:45:48 AM | IVR call: balance | Received call for balance for account 10066416 undefined | 7 | 2 | 31686 | 78 | ||||||||||||||||||||||||||||||||
| 1096990 | 41912 | 3/16/2023 10:44:50 AM | 3/16/2023 10:44:51 AM | IVR call: balance | Received call for balance for account 10066416 undefined | 7 | 2 | 31686 | 78 |