Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1098126 | 42002 | 3/17/2023 12:26:40 PM | 3/17/2023 12:26:56 PM | IVR call: statement | Received call for statement for account 10198671 sent message: 38280 | 8 | 2 | 31719 | 79 | ||||||||||||||||||||||||||||||||
| 42001 | 3/17/2023 11:30:46 AM | 3/17/2023 11:30:49 AM | six months policy | six months policy to be applied for the period of 2020/11 till 2023/11 | 6 | 3 | 31718 | 110 | 15 | 2 | 23 | 1 | 101 | 205 | |||||||||||||||||||||||||||
| 1098041 | 42000 | 3/17/2023 11:04:20 AM | 3/17/2023 11:04:39 AM | IVR call: statement | Received call for statement for account 10413513 sent message: 38275 | 8 | 2 | 29322 | 79 | ||||||||||||||||||||||||||||||||
| 1098019 | 41999 | 3/17/2023 10:51:42 AM | 3/17/2023 10:51:43 AM | IVR call: balance | Received call for balance for account 10237295 undefined | 7 | 2 | 31717 | 78 | ||||||||||||||||||||||||||||||||
| 41995 | 3/17/2023 10:49:57 AM | 3/17/2023 10:50:00 AM | water | water query | 23 | 3 | 31714 | 26 | 15 | 2 | 23 | 1 | 101 | 26 | |||||||||||||||||||||||||||
| 41998 | 3/17/2023 10:41:19 AM | 3/17/2023 10:42:22 AM | WATER QUERY | consumer reported water query, and the query was reported to water works, private plumber was called and he fixed some leakages that was caused by high traffic | 6 | 3 | 31716 | 100 | 17 | 4 | 23 | 1 | 96 | 176 | 176 | ||||||||||||||||||||||||||
| 1098004 | 41997 | 3/17/2023 10:35:41 AM | 3/17/2023 10:35:42 AM | IVR call: balance | Received call for balance for account 20432522 undefined | 7 | 2 | 31165 | 78 | ||||||||||||||||||||||||||||||||
| 1097996 | 41996 | 3/17/2023 10:33:11 AM | 3/17/2023 10:33:12 AM | IVR call: balance | Received call for balance for account 20432522 undefined | 7 | 2 | 31165 | 78 | ||||||||||||||||||||||||||||||||
| 41970 | 3/17/2023 10:17:52 AM | 3/17/2023 10:17:53 AM | Settlement Query/Incorrect Billing | Emails sent since October 2022 Hams Sports Club (not for gain) have been battling through Covid 1. Charged for 3 fire levies instead of one 2. Charged R2012 pm for the skip they don’t use so please can it be removed asap. 3. There are two water interims of 189kl & 72kl for one meter CEWA556 & the reading today was 25856. October 2022 Once these have been sorted out, who can I talk to the negotiate the settlement of the corrected account. davem@ctafrica.co.za | 23 | 3 | 31704 | 5 | 2 | 23 | 2 | 50 | 3207 | ||||||||||||||||||||||||||||
| 1097974 | 41994 | 3/17/2023 10:14:52 AM | 3/17/2023 10:14:53 AM | IVR call: balance | Received call for balance for account 10072602 undefined | 7 | 2 | 23333 | 78 | ||||||||||||||||||||||||||||||||
| 41993 | 3/17/2023 9:56:02 AM | 3/17/2023 9:56:04 AM | water | highwater consumption due water leak awaiting | 6 | 3 | 31712 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1097933 | 41992 | 3/17/2023 9:46:41 AM | 3/17/2023 9:46:42 AM | IVR call: balance | Received call for balance for account 10228557 undefined | 7 | 2 | 5398 | 78 | ||||||||||||||||||||||||||||||||
| 1097928 | 41991 | 3/17/2023 9:42:56 AM | 3/17/2023 9:43:14 AM | IVR call: statement | Received call for statement for account 10440728 sent message: 38264 | 8 | 2 | 31711 | 79 | ||||||||||||||||||||||||||||||||
| 1097914 | 41990 | 3/17/2023 9:32:17 AM | 3/17/2023 9:32:42 AM | IVR call: meter-reading | Received call for meter-reading for account 10366320 Meter reading: [4299565] Meter type: [water] | 10 | 2 | 16951 | 81 | ||||||||||||||||||||||||||||||||
| 1097911 | 41989 | 3/17/2023 9:30:32 AM | 3/17/2023 9:30:52 AM | IVR call: statement | Received call for statement for account 10158210 sent message: 38263 | 8 | 2 | 31710 | 79 | ||||||||||||||||||||||||||||||||
| 1097907 | 41988 | 3/17/2023 9:27:46 AM | 3/17/2023 9:27:47 AM | IVR call: balance | Received call for balance for account 10011196 undefined | 7 | 2 | 21395 | 78 | ||||||||||||||||||||||||||||||||
| 1097904 | 41987 | 3/17/2023 9:26:22 AM | 3/17/2023 9:26:23 AM | IVR call: balance | Received call for balance for account 10011196 undefined | 7 | 2 | 21395 | 78 | ||||||||||||||||||||||||||||||||
| 1097884 | 41986 | 3/17/2023 9:15:09 AM | 3/17/2023 9:15:24 AM | IVR call: statement | Received call for statement for account 10375588 sent message: 38261 | 8 | 2 | 31709 | 79 | ||||||||||||||||||||||||||||||||
| 1097849 | 41985 | 3/17/2023 8:46:50 AM | 3/17/2023 8:46:51 AM | IVR call: balance | Received call for balance for account 10160153 undefined | 7 | 2 | 15518 | 78 | ||||||||||||||||||||||||||||||||
| 41984 | 3/17/2023 8:44:49 AM | 3/17/2023 8:48:30 AM | water query | water query ,consumer hired a pumber to fix over flow toilet 17/03/2023. | 30 | 3 | 31708 | 141 | 3 | 1 | 96 | 239 | 239 |