Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1165203 | 5/29/2023 1:47:12 PM | 5/29/2023 1:47:13 PM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1165183 | 48554 | 5/29/2023 1:41:13 PM | 5/29/2023 1:41:15 PM | IVR call: balance | Received call for balance for account 10425689 undefined | 7 | 2 | 26113 | 78 | ||||||||||||||||||||||||||||||||
| 1165155 | 48553 | 5/29/2023 1:24:00 PM | 5/29/2023 1:24:03 PM | IVR call: balance | Received call for balance for account 10005817 undefined | 7 | 2 | 17466 | 78 | ||||||||||||||||||||||||||||||||
| 1165151 | 48552 | 5/29/2023 1:23:03 PM | 5/29/2023 1:23:04 PM | IVR call: balance | Received call for balance for account 10360238 undefined | 7 | 2 | 32560 | 78 | ||||||||||||||||||||||||||||||||
| 1165142 | 48551 | 5/29/2023 1:17:46 PM | 5/29/2023 1:17:46 PM | IVR call:? | Received call for ? for account 10000096 | 14867 | |||||||||||||||||||||||||||||||||||
| 1165137 | 48550 | 5/29/2023 1:15:47 PM | 5/29/2023 1:15:48 PM | IVR call: balance | Received call for balance for account 10349950 undefined | 7 | 2 | 6354 | 78 | ||||||||||||||||||||||||||||||||
| 48549 | 5/29/2023 1:14:10 PM | 5/29/2023 1:14:22 PM | Water query | Please apply six months policy on this account as the meter has not been read for a year now | 30 | 3 | 33484 | 140 | 3 | 1 | 101 | 238 | 238 | ||||||||||||||||||||||||||||
| 1165106 | 48548 | 5/29/2023 1:08:04 PM | 5/29/2023 1:08:17 PM | IVR call: statement | Received call for statement for account 10374305 sent message: 42994 | 8 | 2 | 15004 | 79 | ||||||||||||||||||||||||||||||||
| 1165097 | 48547 | 5/29/2023 1:04:56 PM | 5/29/2023 1:05:11 PM | IVR call: statement | Received call for statement for account 10374305 sent message: 42990 | 8 | 2 | 15004 | 79 | ||||||||||||||||||||||||||||||||
| 48545 | 5/29/2023 1:03:32 PM | 5/29/2023 1:04:00 PM | SIX MONTHS POLICY | Six months policy adjustment done<br/><b>Journal Number</b>: [729329] | 24 | 3 | 33482 | 15 | 15 | 2 | 23 | 1 | 101 | 146719 | 15 | 15 | |||||||||||||||||||||||||
| 1165088 | 48546 | 5/29/2023 1:02:51 PM | 5/29/2023 1:03:19 PM | IVR call: meter-reading | Received call for meter-reading for account 10399604 Meter reading: [1198745] Meter type: [water] | 10 | 2 | 22339 | 81 | ||||||||||||||||||||||||||||||||
| 1165087 | 48544 | 5/29/2023 1:01:50 PM | 5/29/2023 1:02:02 PM | IVR call: statement | Received call for statement for account 10388285 sent message: 42983 | 8 | 2 | 31180 | 79 | ||||||||||||||||||||||||||||||||
| 1165086 | 48543 | 5/29/2023 12:58:55 PM | 5/29/2023 12:58:56 PM | IVR call: balance | Received call for balance for account 10280420 undefined | 7 | 2 | 7635 | 78 | ||||||||||||||||||||||||||||||||
| 47979 | 5/29/2023 12:58:33 PM | 5/30/2023 2:01:16 PM | SIX MONTHS POLICY | Six months policy adjustment done<br/><b>Journal Number</b>: [782700]<br/><b>Journal Amount</b>: [-R27,012.17] | 27 | 3 | 33347 | 15 | 15 | 2 | 23 | 1 | 101 | 5/30/2023 2:01:11 PM | 146714 | 3 | 15 | 3 | |||||||||||||||||||||||
| 1165080 | 48542 | 5/29/2023 12:55:11 PM | 5/29/2023 12:55:12 PM | IVR call:? | Received call for ? for account 10280420 | 7635 | |||||||||||||||||||||||||||||||||||
| 1165069 | 48541 | 5/29/2023 12:52:09 PM | 5/29/2023 12:52:26 PM | IVR call: statement | Received call for statement for account 10374305 sent message: 42970 | 8 | 2 | 15004 | 79 | ||||||||||||||||||||||||||||||||
| 1165066 | 48540 | 5/29/2023 12:51:26 PM | 5/29/2023 12:51:43 PM | IVR call: statement | Received call for statement for account 10280420 sent message: 42968 | 8 | 2 | 7635 | 79 | ||||||||||||||||||||||||||||||||
| 1165065 | 48539 | 5/29/2023 12:51:06 PM | 5/29/2023 12:51:07 PM | IVR call:? | Received call for ? for account 10009901 | 33480 | |||||||||||||||||||||||||||||||||||
| 1165060 | 48538 | 5/29/2023 12:50:42 PM | 5/29/2023 12:50:43 PM | IVR call: balance | Received call for balance for account 10427848 undefined | 7 | 2 | 22184 | 78 | ||||||||||||||||||||||||||||||||
| 1165061 | 48537 | 5/29/2023 12:50:26 PM | 5/29/2023 12:50:43 PM | IVR call: statement | Received call for statement for account 10374305 sent message: 42967 | 8 | 2 | 15004 | 79 |